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Moses Cadillac GMC

Charleston, WV

Overview
Reviews
3.7
74 Reviews
Call Dealership (304) 343-5534

1406 Washington St E

Charleston, WV

25301

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Showing 74 reviews

December 07, 2022

Appt at 9:30. Arrived at 9. Was told my truck was missing cause of needing a spark plug. At 11ish service person told me the problem and and i said fix it. Inquire More

by MOSES Rip off
Service Time
Recommend Dealer
No
Employees Worked With
Don't remember... considerably upset
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Dec 08, 2022 -

Moses Cadillac GMC responded

My name is David Fields. I am the General Manager at Moses Downtown. I want to apologize for recent service visit. We always strive to provide the best level of service. It appears, we have fallen short on your visit. I would like to discuss your comments further. Could you give me a call at 304-414-4219? Honest reviews like yours can be very beneficial to making sure this doesn't become a normal. We appreciate that you took the time to review us and I look forward to talking to you soon.

Helpful
December 07, 2022

Unprofessional, lacked cleanliness, dishonest, rude, lack communication, blatantly said one thing then another to insurance More

by TZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joe and Blaine
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Dec 07, 2022 -

Moses Cadillac GMC responded

Hello, My name is David Fields. I am the General Manager at Moses Downtown. I would like to have a conversation with you about your experience with us. If you could please give me a call at one of the following numbers. I would call you but I don't see your name or phone number. 304-414-4219 or 304-531-4087

Helpful
November 20, 2022

Great experience as always! The staff are always great. I was in and out very quickly. Love Moses Downtown!!!!! More

by Jdubya1977
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackie
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Helpful
October 19, 2022

The service dept is awesome! ! I would recommend them for sure. So fast and friendly More

by Susan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jackie
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Helpful
May 12, 2022

The Service Technician was friendly and helpful. The service provided was fast and the cost was reasonable. More

by Frank
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe
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Aug 16, 2022 -

Moses Cadillac GMC responded

Hi Frank! Thank you for giving us 5-stars. We appreciate your business.

Helpful
May 12, 2022

Nice good service good people fast friendly service clean friendly fast Appointment Fast service good service recommend to other people More

by Jmonk1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Greg
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Aug 16, 2022 -

Moses Cadillac GMC responded

Hi! Thank you for giving us 5 stars. We appreciate your business.

Helpful
May 11, 2022

These guys are pros. They always take care of any issues with my truck and get me back on the road quickly. More

by scot
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe
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Aug 16, 2022 -

Moses Cadillac GMC responded

Hi Scot! Thank you for giving us a 5-star rating. We appreciate your business.

Helpful
February 15, 2022

Always easy helpful and wonderful to deal with. . They do all my maintenance . Recently fixed a ball bearing problem . More

by jhkee2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony
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Aug 16, 2022 -

Moses Cadillac GMC responded

Hi! Thank you for your 5-star rating and kind words. We appreciate your business.

Helpful
November 03, 2021

I m still having my problem after 2 visits. Intermittent vibration in front end after wheels rotated balanced and new locknuts placed. More

by rjmcclungmd
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Not sure
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Helpful
May 30, 2021

These guys are professional. My vehicle is always serviced properly and I get good advice from them. They also offer a ride service to and from the dealership. More

by joekernerful
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Greg
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Helpful
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