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Moses Lexus

1.0

3 Lifetime Reviews

1433 Maccorkle Ave, St Albans, West Virginia 25177 Directions
Sales: (304) 727-7777

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3 Reviews of Moses Lexus

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April 15, 2018

"Service center is terrible"

- Katy1177

I have taken my Lexus to the dealership twice for service. Both times have been sub par. Not only can they not get the appointment times correct they never have a working bathroom for the folks waiting. The last visit I asked to speak to the manager, when I gave him the feedback he said well then why do you come to this dealer. Save yourself some trouble and go to Germain in Columbus.

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Recommend Dealer
No
Employees Worked With
Service folks and manager
February 04, 2018

"NOT THE SAME AS WHEN LOVE LEXUS! - Poor Sales Service"

- WVBabydoc

Went yesterday to have a trade in evaluated for a new vehicle purchase. I was asked to make an appt. for this so that sales mgr. would be present with the sales rep to expedite, which I did. I asked for the vehicle I was interested in to be cleaned up and ready to go for me to evaluate while I was there as my spouse had not yet seen. Received a reminder call about the appt. and to please cancel if unable to attend. When I arrived on time for my appt., vehicle I was interested in not there (still being cleaned) and I was kept waiting for about 40 min with my trade in still being evaluated. At that time they still couldn't tell me what trade in value would be. Left and asked to be called with info; About an hour later, I was given a call with an offer; we were still fairly far apart and I asked for a counter offer. THAT WAS THE END! Never received even the courtesy of another call! Cost them 2 sales because my spouse was in the market for a new ES 350 also!

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Recommend Dealer
No
Employees Worked With
sales mgr
August 22, 2017

"Not Military Friendly"

- Ingramt

Moses Lexus denies warranty to military family. Dealership states will not honor factory warranty because vehicle not serviced at that specific dealership though military family was transferred 2000 miles away. Dealership and Moses Auto Group has no problem making hundreds of thousands of dollars off Americans but will not reimburse military family less than $100 for battery under warranty.

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Recommend Dealer
No
Employees Worked With
Don Smith
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