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Moss Bros. Chevrolet

Moreno Valley, CA

Overview
Reviews
Vehicles
4.4
333 Reviews
The Moss Family of dealerships - Moss Bros Chrysler Jeep Dodge of Riverside, San Bernardino, and Moreno Valley, Moss Bros. Honda, and Moss Bros. Toyota - successfully operates all of their stores at an elite level of service such as the Dodge "5 Star", Toyota Signature and Honda Excel. But it's not surprising at Moss, where our motto is "to not only meet, but exceed customer expectations." In other words, "At Moss, You're the Boss!"
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12625 Auto Mall Dr

Moreno Valley, CA

92555

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Showing 333 reviews

October 15, 2025

The service people felt like salesmen. They kept my car over a month (after waiting a month to relinquish it while they ordered parts), staying they were "waiting on a part". When i final More

by Heather
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Allen
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Oct 15, 2025 -

Moss Bros. Chevrolet responded

We are deeply sorry for this unacceptable experience—the long wait and returning your new car filthy are huge failures. We are taking this review very seriously and implementing immediate training to prevent this again.

October 15, 2025

Pleasant experience with everyone there. Everyone was helpful and walked through every step. Would recommend More

by mrsanderson91011
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sebastian
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Oct 15, 2025 -

Moss Bros. Chevrolet responded

That's wonderful to hear! We are so proud of our team for providing a pleasant experience and ensuring everyone was helpful throughout the process. Thank you for the recommendation!

October 14, 2025

Carlos is great he is always super helpful and answers all the questions I have. More

by SARAHNIKOLEMUA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos
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Oct 15, 2025 -

Moss Bros. Chevrolet responded

That’s wonderful to hear! We love knowing Carlos is consistently super helpful and answers all your questions. Thank you for the five stars!

October 13, 2025

Excellent crew and there Finance guy Edgar Lemon, was with the business transparent and explained everything.... Excellent customer service More

by J.FERRUFINO30
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Forgot the other guys that helped me out but they were all excellent top tier guys.
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Oct 13, 2025 -

Moss Bros. Chevrolet responded

Awesome! We love hearing about your experience with our excellent crew and Edgar! Transparency and great customer service are our top priorities. Thanks for the five stars!

October 13, 2025

Hector was very helpful. And Mickey came in and sealed the deal. They both are good More

by J.CHERLYN
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hector Vega and Mickey Pacheco
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Oct 14, 2025 -

Moss Bros. Chevrolet responded

Thank you for the 5-star review! We're thrilled that Hector and Mickey were able to provide such a great experience. We love having them on the team.

October 11, 2025

My car is been in service for 2 weeks and I have only gotten 1 phone call updating. Every time I call and leave msg to the service person asking for update he never calls back. More

by Karenimagadan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Na
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Oct 13, 2025 -

Moss Bros. Chevrolet responded

We're sorry for the lack of communication. That’s not the service we aim to provide. We’re working to improve our follow-up process and appreciate you bringing this to our attention.

October 11, 2025

America was a super nice and friendly. . only thing was that an oil change took all day… More

by CARLOS760604
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
America
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Oct 13, 2025 -

Moss Bros. Chevrolet responded

Thank you for the kind feedback! We appreciate your patience during the oil change and are working to improve our timing.

October 09, 2025

I had an oil change appointment and ended up buying a new car-amazing experience! Paulo, Josh and Jesus were incredibly helpful, explained everything clearly, and made the process smooth. I’m always pleased More

by Ladyking
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paulo. Josh and Jesus
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Oct 09, 2025 -

Moss Bros. Chevrolet responded

Thank you for sharing your experience! We’re thrilled our team made your car-buying process smooth and enjoyable.

October 09, 2025

Amazing service, always the best at Moss. Never any problems. They always treat me well. More

by araynz58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian
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Oct 09, 2025 -

Moss Bros. Chevrolet responded

That's wonderful to hear! We truly appreciate your continued business and your kind words. We always aim to treat you well and provide the best service possible.

October 09, 2025

Carlos is very helpful however there techs seem to be always behind on they electrical issues, they where not able to help me with my issue ever since I bought my truck the radio has always been an issue More

by annalopez6950
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Carlos ceja
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Oct 09, 2025 -

Moss Bros. Chevrolet responded

Thank you for your honest feedback. We're glad Carlos has been helpful, but we completely understand your frustration with the ongoing radio issue. We’d like the opportunity to review your case further and see how we can get this resolved. Please contact us at 951-485-3500.

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