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Moss Bros. Chevrolet

Moreno Valley, CA

Overview
Reviews
Vehicles
4.4
315 Reviews
The Moss Family of dealerships - Moss Bros Chrysler Jeep Dodge of Riverside, San Bernardino, and Moreno Valley, Moss Bros. Honda, and Moss Bros. Toyota - successfully operates all of their stores at an elite level of service such as the Dodge "5 Star", Toyota Signature and Honda Excel. But it's not surprising at Moss, where our motto is "to not only meet, but exceed customer expectations." In other words, "At Moss, You're the Boss!"
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12625 Auto Mall Dr

Moreno Valley, CA

92555

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Showing 315 reviews

September 22, 2025

Car I purchased was shaking when I test drove and still shaking after purchase. Was told it was only balancing and could be fixed. Also didn’t like my warranty deal only was 3 months. Too short More

by MUFFINZ86MUFFINZ86
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Mickey
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Sep 22, 2025 -

Moss Bros. Chevrolet responded

Thanks for your feedback. We're sorry to hear about the ongoing issue with the car and your concerns about the warranty. Please contact us at 951-485-3500 so we can resolve this for you.

September 19, 2025

The mechanics were very attentive and kind when handling my cars issues and my concerns. The secretary was very kind and kept me updated More

by marie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
America
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Sep 19, 2025 -

Moss Bros. Chevrolet responded

Thank you for the five-star review! We're thrilled that our team was able to provide you with such a positive experience. We'll be sure to pass along your compliments to our mechanics and secretary. We're here for you whenever you need us!

September 19, 2025

Carlos always give the best customer service. Very helpful and respectful. Reasons why I always come back to this dealership to get my car serviced. More

by lizg0728
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos
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Sep 19, 2025 -

Moss Bros. Chevrolet responded

We really appreciate you taking the time to share your experience! It's great to hear that Carlos's excellent customer service, along with his helpful and respectful attitude, keeps you coming back to our dealership. We believe in building lasting relationships with our customers, and your review proves we're succeeding. Thank you again for your trust in us.

September 18, 2025

Great location lots of products Wonderful Staff A Great Place to get a new Vehicle!!! More

by CAPTIANED
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josh
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Sep 18, 2025 -

Moss Bros. Chevrolet responded

Thank you so much for the 5-star review! We’re thrilled you had a great experience and appreciate your kind words about our staff, location, and selection. Enjoy your new vehicle!

September 18, 2025

They didn’t fix my breaks from my Tahoe 2023 bad material and they charge me a lot 👎 More

by guadaluperamirezcarrillo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
America
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Sep 18, 2025 -

Moss Bros. Chevrolet responded

Thank you for bringing this to our attention. We are very concerned and sincerely apologize that your brakes were not fixed properly. We take your feedback seriously and want to make this right. Please call us at (951) 485-3500 so we can address your concerns about the parts and cost.

September 17, 2025

Always a positive experience when bringing my vehicle in for service. We always recommend Moss to our family and friends More

by BRENDAPARRA67
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alan, Carlos
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Sep 17, 2025 -

Moss Bros. Chevrolet responded

Thank you so much for the 5-star review! We're thrilled to know you're consistently happy with our service. We truly appreciate you trusting us with your vehicle and for referring your loved ones to us.

September 16, 2025

Regular maintenance was easy and quick everyone was very friendly and I love the text updates it’s very convenient. More

by ELIZABETHLEONHARDT2020
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos
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Sep 16, 2025 -

Moss Bros. Chevrolet responded

Thank you for the great review! We're glad our friendly team and convenient text updates made your visit a positive one. We appreciate your business and hope to see you again soon.

September 13, 2025

I took my car in to get my tires rotated and an oil change picked up my car got home and the light on my dash is still on called back to the service center and course everything always goes to voicemai More

by SALGEO12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alan
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Sep 15, 2025 -

Moss Bros. Chevrolet responded

We're so sorry to hear about the trouble with your car. That's not the service we want our customers to have, and we apologize for the difficulty reaching us. Please call us directly at 951-485-3500 so we can make this right.

September 12, 2025

Moss bros singlehandedly destroyed my engine by breaking a spark plug with an impact gun into my engines cylinder. Now they refuse to take accountability. So now I'm filling complaints with every state and More

by Richard Shirley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael sanders, Christian pinaglia, dave olney
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Sep 15, 2025 -

Moss Bros. Chevrolet responded

We received your review and take your feedback seriously. We sincerely apologize for the issues you've experienced with your vehicle and for the service you received. We want to address this situation directly and work with you toward a fair resolution. Please call our customer service line at (951) 485-3500 at your earliest convenience.

September 12, 2025

Great customer service and communication. All my questions were answered. Easy to set up appointment. More

by ramosrichard1213
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
America Enrique
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Sep 15, 2025 -

Moss Bros. Chevrolet responded

Thank you for the kind words! We're so glad to hear that you were happy with our service and that setting up your appointment was easy. We appreciate you taking the time to share your experience!

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