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Moss Bros. Chevrolet

Moreno Valley, CA

Overview
Reviews
Vehicles
4.1
444 Reviews
The Moss Family of dealerships - Moss Bros Chrysler Jeep Dodge of Riverside, San Bernardino, and Moreno Valley, Moss Bros. Honda, and Moss Bros. Toyota - successfully operates all of their stores at an elite level of service such as the Dodge "5 Star", Toyota Signature and Honda Excel. But it's not surprising at Moss, where our motto is "to not only meet, but exceed customer expectations." In other words, "At Moss, You're the Boss!"
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12625 Auto Mall Dr

Moreno Valley, CA

92555

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Showing 444 reviews

October 24, 2025

The complete lack of communication until you track them down through the service department, leave multiple messages was stressful and unprofessional. More

by KRISTI.H
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lucas, Oscar, & Allen
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Oct 24, 2025 -

Moss Bros. Chevrolet responded

We sincerely apologize for the stressful and unprofessional lack of communication. We take your feedback seriously and are immediately reviewing our internal procedures to ensure this doesn't happen again.

October 22, 2025

Mossbros service dept very respectful. Allen very polite and made sure i was takinh care of. Got what i needed. And Fast service. More

by ermartz90
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allen 5 star
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Oct 22, 2025 -

Moss Bros. Chevrolet responded

That's wonderful to hear! We are so glad Allen provided you with polite, respectful service and got you what you needed quickly. We appreciate your 5-star review!

October 21, 2025

Service representative was professional and courteous. However, the service time was extremely horrible. I arrived at the dealership around 8:45 for a simple oil change and my vehicle was not ready until More

by abulaithk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Carlos
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Oct 21, 2025 -

Moss Bros. Chevrolet responded

It's great to hear our service representative was professional. However, we are very sorry that the service took so long. We recognize your time is valuable and we're addressing the significant delay you experienced with our service team.

October 20, 2025

Sergio and all the persons who help me on selecting the right vehicle were very professionals. Excellent Service, Thanks. More

by VERASMASCO
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sergio
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Oct 20, 2025 -

Moss Bros. Chevrolet responded

We're glad Sergio and the team delivered excellent service! Enjoy your new vehicle, and thank you for the 5-star review.

October 20, 2025

Alan Rayner and the service crew at Moss Bros. Chevrolet really take care of my Silverado, keeping me updated on my vehicle maintenance! More

by VIOLATOR57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan Rayner
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Oct 20, 2025 -

Moss Bros. Chevrolet responded

That's fantastic to hear! We're thrilled Alan Rayner and the service crew are taking great care of your Silverado and keeping you fully updated. Thank you for trusting Moss Bros. Chevrolet!

October 20, 2025

Service department is average with service. Took two days to get oil change. $100 oil change cost $269. More

by joefrias0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Allen
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Oct 20, 2025 -

Moss Bros. Chevrolet responded

Thank you for bringing this to our attention. We apologize for the excessive two-day wait for an oil change. We understand your frustration with the final cost as well. We are actively reviewing our service efficiency and pricing transparency to improve from 'average' to excellent.

October 19, 2025

Very disappointed with your service department. . did not want to diagnose my problem with the Equinox EV I bought at your dealership. Sent me to another service department More

by DIRECT2RICK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Oscar service manager
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Oct 20, 2025 -

Moss Bros. Chevrolet responded

We regret that our service department failed to diagnose your Equinox EV and sent you elsewhere. That is not the standard of support we promise to our customers. We are reviewing this incident to correct the failure and apologize for the inconvenience.

October 19, 2025

Frank was awesome ! And so was his team . I was upside down from purchasing in covid and they did everything in their power to get me out of that loan. It worked and I’m More

by MELISSIAMUGA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Frank
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Oct 20, 2025 -

Moss Bros. Chevrolet responded

Thank you for the five stars and the kind words about Frank! We're glad we could help overcome that hurdle and get you into a new vehicle!

October 19, 2025

this dealer tries to upsell things you don't need in the service department and marks up MSRP higher than any other dealer anywhere More

by edhoffman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
christian in service is a scammer
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Oct 20, 2025 -

Moss Bros. Chevrolet responded

We apologize for the pressure you felt regarding unnecessary items and inflated prices. This is not how we want to be represented. We are using your review to enforce stricter guidelines for transparency and ethical sales practices.

October 17, 2025

This dealership continues to give the worst customer service I have ever experienced. First they railroaded us into two very bad deals then when it was brought up and they tried to make up for it they c More

by Alex
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service and sales
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Oct 20, 2025 -

Moss Bros. Chevrolet responded

We are truly sorry we failed you twice—both in the initial deals and in our attempt to correct them. Your review detailing awful service and lack of trustworthy employees is a serious failure on our part. We are committed to immediate action to address the dishonesty and service issues you experienced.

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