Moss Bros. Chevrolet

I was treated like family and they worked so hard to make sure I left with a car that same day.I have already recommended moss, brothers and Sebastian.In particular , 23 people moss brothers will be my deale sure I left with a car that same day.I have already recommended moss, brothers and Sebastian.In particular , 23 people moss brothers will be my dealership for the foreseeable future More

Extremely bad service. Very disappointed and very frustrated .. communication is very poor.. management is no help. … Very disappointed and very frustrated .. communication is very poor.. management is no help. … More

I was i and out in less that 2 hours. I thought that it would take 4 hours. I thought that it would take 4 hours. More

Hands down to Abel, Efrain and Edgar. They went above and beyond. Their customer service, integrity and transparency were the biggest wins! Thanks to them my family and I walked away with They went above and beyond. Their customer service, integrity and transparency were the biggest wins! Thanks to them my family and I walked away with our dream car we took the beautiful 2026 green Stingray Corvette. Thank you for treating us like family ⭐️⭐️⭐️⭐️ More

Alan the service advisor was super nice and helpful but just wanted him to call me back more when my corvette needed to stay longer. It was supposed to only take 3 days but it took 2 weeks. Everytime my co just wanted him to call me back more when my corvette needed to stay longer. It was supposed to only take 3 days but it took 2 weeks. Everytime my corvettes go there it’s never the expected time to completed. You guy need more than 1 corvette mechanic especially when the C8s are becoming highly popular and easy to obtain so more people will bring theirs cars to the dealer for service. More

Jesse was really helpful, made the experience smooth and answered all my questions, Esteban was the closer of the deal and worked hard, I felt comfortable, they were professional and understanding. I wish t answered all my questions, Esteban was the closer of the deal and worked hard, I felt comfortable, they were professional and understanding. I wish that there was more incentives to the vehicle I purchased. Overall I left content with the outcome. I would definitely refer someone to that dealership. Overall everyone was attentive, nice and professional. More

America was so professional and everything she had quoted me on was on point, down to the approximate time my vehicle would be ready. Had a good experience. me on was on point, down to the approximate time my vehicle would be ready. Had a good experience. More

Upon arrival for Service I waited outside as I’m use to at other dealers, I walked in and no greet or what can help you with? I had to excuse a personal conversation to acknowledge my appointment . No hu at other dealers, I walked in and no greet or what can help you with? I had to excuse a personal conversation to acknowledge my appointment . No human connection More

I was so excited to find the vehicle I was looking for. Unfortunately, after I purchased the vehicle, Moss brothers communication with me was somewhat of a ghosting. I called the next morning to let them k Unfortunately, after I purchased the vehicle, Moss brothers communication with me was somewhat of a ghosting. I called the next morning to let them know there was a dent in the door. My sales associate Mark said he would reach back out to me. he never got back to me. I called again to schedule the appointment for the window tinting alarm And fabric protection, and then I had to delay it to wait for the dent fixing to get approved weeks went by and I never got a call back. I called twice. T so I went forward with the appointment. When I pick my truck up, my electric charge was at 18% I thought as a courtesy they would’ve at least charged it up in order to get me home since I told him it would take me nearly 2 hours to get there when I asked if there’s anyway I could use the charger or one of the employees was charging his vehicle up and said his vehicle wasn’t done charging at one point I got a phone call from customer satisfaction, and I read off all my displeasure in the service and they guarantee me that they would have their manager reach back out to me and no one called me back again. My plates were not mailed to me and my registration was not updated so after a month and a half I reach back out to Moss Brothers and they told me they had submitted it Last week. I received my plates in a package that was mailed to Moss Brothers, which means that they were holding on my plate for some time I needed those plates in order to ride in the Express claim, but I couldn’t get an express claim passcode. I didn’t have my permanent plates Two weeks ago. I was reached out by the manager, the sales manager and talk to him about some of the problems I was having he told me he would guarantee me a phone call back at 12:30 the next day which was on Saturday again I never received a phone call. I still haven’t got the door fixed. I still haven’t received a phone call back from any of the three people I just feel like once they sold me the car they just wanted me out of their hair. I wish I would’ve bought my vehicle somewhere else. More

I have had 2 bad experiences here already. The first time, a couple months ago. I took my truck in with an appointment to get it checked out for jolting while changing gears. I dropped off on The first time, a couple months ago. I took my truck in with an appointment to get it checked out for jolting while changing gears. I dropped off on a Monday and by Thursday my truck still had not been looked at. I decided to pick up my truck first thing Friday morning. I took my truck to another Chevy dealership 30 minutes away and they took care of my issue right away even getting me into a rental. Fast forward to a couple days ago, my truck needed service again. This time I took the truck in without an appointment but because the truck was making a weird noise, I was scared to drive it far so against my better judgement, I took the truck to them thinking they deserved a second chance. I was wrong. I dropped off Tuesday and by Thursday no one had looked at it. Service advisor stated their tech hadn’t had a chance to look at it so MAYBE it would be done either that day or the next, which would be Friday. Then after that tech looked at it, that a whole another tech also had to look at it. After hearing this, I knew the truck would have to stay there atleast another 3-4 days because the weekend was coming up and who knows how much longer including repairs. This time, I was completely fed up, decided to go pick up my truck. I drove it once again those 30 minutes to the other Chevy dealership, dropped it off and within a couple hours they told me they needed to replace a sensor. I authorized the repair to get done and by 10am the next day, I was already driving my truck again. My thoughts on Moss Bros is that they need to hire more techs and also train them more on how to efficiently expedite the diagnosis process. It is absolutely insane that even with or without appointments, people are expected to drop off and leave their vehicles there for atleast 2-3 days for only a diagnosis. More