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Moss Bros. Chevrolet

Moreno Valley, CA

Overview
Reviews
Vehicles
4.0
372 Reviews
The Moss Family of dealerships - Moss Bros Chrysler Jeep Dodge of Riverside, San Bernardino, and Moreno Valley, Moss Bros. Honda, and Moss Bros. Toyota - successfully operates all of their stores at an elite level of service such as the Dodge "5 Star", Toyota Signature and Honda Excel. But it's not surprising at Moss, where our motto is "to not only meet, but exceed customer expectations." In other words, "At Moss, You're the Boss!"
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12625 Auto Mall Dr

Moreno Valley, CA

92555

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Showing 372 reviews

November 06, 2025

Good professional service straight forward which that’s how I like to do business with . Great deal on purchase. More

by CANDILES75
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jesus Rodriguez and Sergio Aguilar
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Nov 06, 2025 -

Moss Bros. Chevrolet responded

Thank you for the 5 stars! We're glad you appreciated our straightforward, professional service and the great deal you received. We value your business!

November 05, 2025

Was excellent! ! Specially Genaro my sales rep, I’m very happy with my new car More

by phuertal
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Genaro
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Nov 05, 2025 -

Moss Bros. Chevrolet responded

Excellent! We're thrilled to hear that, and proud of Genaro for taking great care of you. Enjoy your new car!

November 02, 2025

Took my car in to get fixes and they fixed it. the service person name Moses was very nice pleasant and helpful. More

by Tecker4388
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Moses and the mechanic I think his name was Jasen
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Nov 04, 2025 -

Moss Bros. Chevrolet responded

Thank you for the 4-star review! We are happy we were able to get your car fixed correctly. We are especially proud to hear that Moises was very nice, pleasant, and helpful throughout your service experience!

October 31, 2025

Really bad service department, other then Lucas no one else was an help, don’t answer the phone. More

by TOMASSIAN55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lucas
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Nov 04, 2025 -

Moss Bros. Chevrolet responded

We apologize for the negative experience in our Service Department. While we are thrilled that Lucas provided helpful service, it is unacceptable that you felt unsupported by the rest of the team. We are taking immediate steps to review our phone policy and staff accountability to ensure the entire department meets the helpful standard set by Lucas.

October 30, 2025

Six hours does not justify a oil change in the tire rotation had appointment at 9:30 didn’t leave till 330 More

by ALTONE8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t know
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Oct 30, 2025 -

Moss Bros. Chevrolet responded

We are very sorry for the excessive six-hour wait. We understand how frustrating it is to wait that long for routine maintenance. We are immediately reviewing our scheduling process.

October 29, 2025

Very nice and friendly. Willing to help you get the car or suv your looking for More

by wartiga1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nancy
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Oct 29, 2025 -

Moss Bros. Chevrolet responded

Thank you for the 5-star review! We are so glad our team was nice, friendly, and willing to help you find the perfect car or SUV. We appreciate your business!

October 29, 2025

Everything was great. Alex and the Sales Mgr. worked hard, were professional, friendly and cared about my wife and I with the transaction. Nancy in finance was also terrif More

by SPX03
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex, Nancy and sales mgr. (Forgot his name)
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Oct 30, 2025 -

Moss Bros. Chevrolet responded

Thank you for the fantastic 4-star review! We are thrilled to hear that Alex, the Sales Manager, and Nancy in Finance were professional, friendly, and terrific throughout your transaction. They truly are an asset to our team! We sincerely apologize that our current used vehicle fuel policy prevented your experience from being truly exceptional. You are absolutely right—it's those small details that count. Thank you for this valuable feedback; we will be reviewing this policy immediately. We hope to earn that fifth star on your next visit!

October 28, 2025

Everyone was friendly , professional , and made sure we received top notch service! I definitely would purchase another vehicle from Moss. More

by HAPIEONE
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Albert and Mickey
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Oct 28, 2025 -

Moss Bros. Chevrolet responded

Thanks for the awesome review! We’re so happy you had a great experience at Moss Bros Chevrolet of Moreno Valley.

October 24, 2025

The complete lack of communication until you track them down through the service department, leave multiple messages was stressful and unprofessional. More

by KRISTI.H
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lucas, Oscar, & Allen
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Oct 24, 2025 -

Moss Bros. Chevrolet responded

We sincerely apologize for the stressful and unprofessional lack of communication. We take your feedback seriously and are immediately reviewing our internal procedures to ensure this doesn't happen again.

October 22, 2025

Mossbros service dept very respectful. Allen very polite and made sure i was takinh care of. Got what i needed. And Fast service. More

by ermartz90
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allen 5 star
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Oct 22, 2025 -

Moss Bros. Chevrolet responded

That's wonderful to hear! We are so glad Allen provided you with polite, respectful service and got you what you needed quickly. We appreciate your 5-star review!

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