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Moss Bros. Chevrolet

Moreno Valley, CA

Overview
Reviews
Vehicles
4.1
443 Reviews
The Moss Family of dealerships - Moss Bros Chrysler Jeep Dodge of Riverside, San Bernardino, and Moreno Valley, Moss Bros. Honda, and Moss Bros. Toyota - successfully operates all of their stores at an elite level of service such as the Dodge "5 Star", Toyota Signature and Honda Excel. But it's not surprising at Moss, where our motto is "to not only meet, but exceed customer expectations." In other words, "At Moss, You're the Boss!"
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12625 Auto Mall Dr

Moreno Valley, CA

92555

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Showing 443 reviews

February 05, 2026

They didn’t answer the phone. took to long to get my car fixed, they didn’t call me when my car was ready. bad costumer service. More

by Jorge Aceves Vigil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Manny
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Feb 05, 2026 -

Moss Bros. Chevrolet responded

We apologize for the inconvenience and the delays you faced with your vehicle. This is certainly not the experience we aim to provide, and we regret that our communication fell short. We’d love to resolve this issue and learn more about what happened. Please contact us at 951-485-3500, and we’ll ensure your future visits are more efficient and up to the standard you deserve.

February 04, 2026

Awsome dealer, service performed as described, and finished in a timely manner. Will definitely be back. More

by araynz58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar, Alan
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Feb 05, 2026 -

Moss Bros. Chevrolet responded

Thank you for the great review! We’re glad the service was completed as promised and on time. We look forward to seeing you again soon!

February 01, 2026

I was totally impressed how large and clean this deal ship was. They had plenty of salesmen to help customers. Very efficient! More

by shane.rickkathy
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josh, Jesse & Ahmad was our sales person.
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Feb 02, 2026 -

Moss Bros. Chevrolet responded

Thanks for the kind words! We’re happy to hear that you were impressed with the dealership and our team’s efficiency. We aim to provide the best experience, and it’s great to know we delivered for you!

January 31, 2026

The service from the employees was fine. What the big problem was, is the 3% credit charge. On a bill that is hundreds of dollars this comes out to a significant extra charge and a massive a More

by OC_Guy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cant remember but he was friendly enough
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Feb 02, 2026 -

Moss Bros. Chevrolet responded

We appreciate you taking the time to leave a review. We’re sorry to hear the credit card fee caused frustration. This fee helps cover the cost of processing credit card transactions, and we understand it can be an inconvenience. We’ll certainly consider your feedback as we strive to improve our practices.

January 30, 2026

Have an appointment and still have to wait over 2 hours for a freaking oil change that’s ridiculous!!! Then you tell them something and they don’t believe you cause they been doing this for 30 years 😡😡😡 More

by VWHALEN59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matt
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Feb 02, 2026 -

Moss Bros. Chevrolet responded

We’re truly sorry for the long wait and that you felt dismissed during your visit. Your experience is not how we want anyone to feel, and we take your feedback very seriously. We’re reviewing this situation so it doesn’t happen again and would love the chance to make it right—please reach out to us directly at 951-485-3500.

January 30, 2026

Alan made this such a great experience. Took my car in to get oil changed at the last minute. More

by LIZZY673
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan
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Feb 02, 2026 -

Moss Bros. Chevrolet responded

We’re thrilled to hear Alan provided great service! Thanks for sharing, and we’re happy we could help with your last-minute visit.

January 28, 2026

Great group of guys and gals here. Recommend Moss Bros Moreno Valley. Very professional and very respectful. More

by sweetw811
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Everyone that worked with me
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Jan 28, 2026 -

Moss Bros. Chevrolet responded

Thank you for the 5 stars! We’re glad you felt well taken care of and look forward to seeing you again at Moss Bros Chevrolet in Moreno Valley.

January 28, 2026

Came in, addressed issue, vehicle still under warranty, they fixed issue with no BSing me. More

by EFRI13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Ceja
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Jan 28, 2026 -

Moss Bros. Chevrolet responded

Thank you for your feedback! We’re glad we could address your issue quickly and honestly while your vehicle was under warranty.

January 27, 2026

Took three days to get a diagnosis, and was very expensive quote for repair, I took it to another shop and spent half the money More

by rick_kampa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alan
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January 23, 2026

The service experience was exceptional, the service adviser was knowledgable and very helpful alway updated me on my vehicle More

by artwood3217
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos
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