Moss Bros. Chevrolet - Service Center

The service gal was professional and followed through with communicating with us several times on the phone so we were updated as to the progress of our vehicle repair. with communicating with us several times on the phone so we were updated as to the progress of our vehicle repair. More

The service was great! I was seen right away and given an estimate of how long it would take. My truck was ready a little earlier and the worker who did my service was courteous and knowledgeable! estimate of how long it would take. My truck was ready a little earlier and the worker who did my service was courteous and knowledgeable! More

Very friendly customer service and part department. Always very clean. And always willing to help you. I like to call my appointment in to dealership. Always very clean. And always willing to help you. I like to call my appointment in to dealership. More

WORST SERVICE EVER!!! To make this as short as possible. They LIED and said we approved work that my father did not approve!! He even looked up the prices to buy the recomm To make this as short as possible. They LIED and said we approved work that my father did not approve!! He even looked up the prices to buy the recommended break pads to replace them himself, as he always does his own work. The only reason he even took the truck into a dealership at all was because the air conditioner part and the broken hood latch was covered under warranty. Both the service advisor Jason Forsyth and the service director Jesse Slagill stated that my father approved the work, basically called us liars and stated that because Jason typed up that he got approval over the phone along with the date and time of the phone call that this was all the proof they needed. Jesse never asked my dad what was said during the phone call, only cared that he had the documentation which was his “proof”. My parents asked for Jesse to listen to the phone recording of the call knowing the dealership does record phone calls. Jesse originally stated they don’t record any outgoing calls but then also made us wait another 3 hours why he tried to find that recording. After this time frame he called my father and asked him what he would have paid for the breaks, my dad stated that he found the rotors and break pads for $348 online. Jesse said he will talk with us when we got back to his office. He then wanted to make a deal and have us pay the $348 my father would have paid plus the $100 deductible he owed for the work he actually requested. My father told him it was not about the price it is about the FACT that he NEVER approved the additional work and that they are calling him a liar. We asked what happened to finding the recording and he said he did not find it. We were willing to take them to SMALL CLAIMS COURT but he made it very clear that they would HOLD OUR TRUCK “HOSTAGE” until ordered by small claims court to release it or a payment was made. With no help from the cops or cilvil department, we tried, we felt FORCED to make the lower payment so that we could get the truck back because my dad needs it for transportation and hauling stuff. The dealership charged us the $448 and made us sign a statement saying that we would not sue in order to get our truck back. We still feel that we shouldn't have paid a penny for the additional work since it was NEVER APPROVED but unfortunately my father relies on his truck. Jesse also stated many times that this situation has never happened to him in his 17years in the industry but after my mom did some looking, she found a review from his previous dealership, with his name on it, from 6/13/2018 stating that they added additional items to their service, that Jesse lied and said they approved the work, and that they were taking them to small claims court. So much for it never happening!!! They LIED, treated us like liars, never apologize for the situation or that the same service advisor involved had previously got confused and called my dad the wrong name and stated that the wrong vehicle was not ready like he had already told him on the phone. Which only shows that he isn’t very credible if you ask me, but his service director didn’t care he just took his word and didn’t even listen to us. The days of valuing your customers has way passed at this Chevy dealership, they just care about their bottom line and protecting their own when MISTAKES are made. We definitely will not walk foot into that dealership again. And I advise you LOOK ELSEWHERE!!! There were many UNHAPPY CUSTOMERS that were being TAKEN ADVANTAGE of in the lobby while we were there. This is just our story. Donn Pike the service manager was the only one that was apologetic that my dad was confused for another customer and that we were in the situation that we were in. Not sure why Jesse Slagill is Donn’s boss. Should be the other way around if you ask us, at least Donn values his customers and apologizes when they are WRONG. AND BELIEVE IT OR NOT THE AIR CONDITIONER HAS STOPPED WORKING AGAIN AFTER LESS THAN A WEEK OF THEM “FIXING” IT. I RECOMMEND THAT YOU DO NOT TRSUT THEM OR GO TO THEM FOR SERVICE. If you have to go to this dealership, get EVERYTHING IN WRITING, even a simple text or email. So you have actual proof. More

Good Service My experience with Moss Motors has always been great. They are all professional and caring. They answer questions with information you can understand My experience with Moss Motors has always been great. They are all professional and caring. They answer questions with information you can understand. I have been satisfied with the service. More

First Service @ Chevrolet this was my first time visiting Miss Chevrolet, had a pleaseant experience. Will come back again and recommend this dealer to others. Great customer s this was my first time visiting Miss Chevrolet, had a pleaseant experience. Will come back again and recommend this dealer to others. Great customer service! More

ALARM INSTALL The service was great and quick. The only hiccup was that I was not on the schedule even though I had confirmation of the time and date. I was glad The service was great and quick. The only hiccup was that I was not on the schedule even though I had confirmation of the time and date. I was glad that they took me in anyway as I drove from Palm Desert and would not have been happy to have to come back because of a schedule mix-up. More

Service Call Got in and out in a reasonable time for service. Only problem I had was on line could not get an earlier time scheduled than 2pm. Got in and out in a reasonable time for service. Only problem I had was on line could not get an earlier time scheduled than 2pm. More

The best of the west For service I will only get to Moss for it is the best. They go out of their way to help you and get your car back to you. For service I will only get to Moss for it is the best. They go out of their way to help you and get your car back to you. More

Chevy colorado zr2 Donn pike is extremely knowledgeable and professional he took care of all my concerns and addressed them to my satisfaction and also explained everyth Donn pike is extremely knowledgeable and professional he took care of all my concerns and addressed them to my satisfaction and also explained everything in detail. I would definitely recommend this place. More