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Moss Bros. Chrysler Dodge Jeep RAM Riverside

Riverside, CA

Overview
Reviews
Vehicles
4.1
450 Reviews
The Moss Family of dealerships - Moss Bros Chrysler Jeep Dodge of Riverside, San Bernardino, and Moreno Valley, Moss Bros. Honda, and Moss Bros. Toyota - successfully operates all of their stores at an elite level of service such as the Dodge "5 Star", Toyota Signature and Honda Excel. But it's not surprising at Moss, where our motto is "to not only meet, but exceed customer expectations." In other words, "At Moss, You're the Boss!"
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8151 Auto Dr

Riverside, CA

92504

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Showing 450 reviews

October 22, 2025

Mike and Abe were awesome. Very laid back not to pushy and gave you your space to process everything. I would highly recommend them. More

by cruznthe7seas
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Abe and Mike
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Oct 22, 2025 -

Moss Bros. Chrysler Dodge Jeep RAM Riverside responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Moss Bros. Chrysler Dodge Jeep RAM Riverside.

October 22, 2025

They said 10 to 15 working day-to-day get the diagnose and called after 3 different chrysler dealers and all of them were 2 days so I took my car out of them. Who can be with out his car for 15 days for a More

by DANIELAGUINIGA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Austin
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Oct 22, 2025 -

Moss Bros. Chrysler Dodge Jeep RAM Riverside responded

We sincerely apologize for the unacceptable 10–15 day diagnostic estimate. We completely understand why you chose to take your car elsewhere—that timeline is far too long. We are reviewing our current service capacity to ensure more reasonable expectations are set immediately.

October 22, 2025

SR Steve had great service & Very patient and knowledgeable, would definitely be back next Maintenance. More

by scarter5784
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Watkins
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Oct 22, 2025 -

Moss Bros. Chrysler Dodge Jeep RAM Riverside responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

October 20, 2025

They made the process of procuring a new vehicle very simple and they helped me understand the entire process and we're patient the entire time. Nothing but a good experience. More

by immelty
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andrew
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Oct 20, 2025 -

Moss Bros. Chrysler Dodge Jeep RAM Riverside responded

We're thrilled we made the process simple and patient! Thank you for the five stars and sharing your good experience.

October 18, 2025

Customers service is so bad at dealerships Michael the service manager didn’t provide any service for us to get home after taking a car away from my brother and said there understaff but I see a lot of pe More

by Franklin4some
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Michael
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Oct 20, 2025 -

Moss Bros. Chrysler Dodge Jeep RAM Riverside responded

We apologize for the terrible service and for the betrayal of trust. The actions of the manager in leaving your family stranded are completely unacceptable. We are treating this as an urgent failure and are taking immediate steps to enforce accountability and correct our service standards.

October 17, 2025

Went above and beyond to make us happy. We got excellent Service we are happy customers More

by yvo3232
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fred, Michael
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Oct 17, 2025 -

Moss Bros. Chrysler Dodge Jeep RAM Riverside responded

Thank you for choosing Moss Bros. Chrysler Dodge Jeep RAM Riverside. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

October 17, 2025

Team felt a little dismissive. They also let the windows down in my car.Which allowed some kind of animal into my vehicle. Had to take it back, so they could detail it. More

by nungaray.rudy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Na
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Oct 20, 2025 -

Moss Bros. Chrysler Dodge Jeep RAM Riverside responded

We're sorry to hear that your experience didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss this matter in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

October 17, 2025

Great service and friendly staff. Kept me updated regularly on the status of my vehicle More

by RODEONURSE37
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve
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Oct 17, 2025 -

Moss Bros. Chrysler Dodge Jeep RAM Riverside responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

October 17, 2025

Lack of communication. Hard to get a hold of representatives. Not a good experience. O More

by slayer2808
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Khjjj
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Oct 20, 2025 -

Moss Bros. Chrysler Dodge Jeep RAM Riverside responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

October 16, 2025

Jacob, Service Rep, took good care of me. I had my jeep GC in recently for oil change / minor service. The next day I noticed my car leaking oil. When I called Jacob, he told me it might be More

by standery
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob
Print
Oct 16, 2025 -

Moss Bros. Chrysler Dodge Jeep RAM Riverside responded

Thanks for sharing your thoughts about your experience with Moss Bros. Chrysler Dodge Jeep RAM Riverside. We appreciate your business and hope to see you again soon!

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