Moss Bros. Chrysler Dodge Jeep RAM Riverside

I am a repeat Customer from a 2017 Ram I Purched from you. It was an interesting experience. The people are very nice and we enjoyed dealing with everyone there, very Friendly folks. But the overall exp you. It was an interesting experience. The people are very nice and we enjoyed dealing with everyone there, very Friendly folks. But the overall experience was a bit surprising. First, was the 5 hours it took to get everything together, that was not the most streamlined process to say the least. And I have to take some of the responsibility for that as I was thinking I was going to just order a Durango that I had built on line, But found out when we got there Dodge is not taking orders for 2025 any longer nor had they started offering the 2026's order yet. A bit of a corporate Communication issue to the General Public. Then Secondly, I signed a contract, so a Durango that has been waiting on a part from Mopar to fix it could be repaired with another vehicle's part and it was going to take a few days to swap. So, after a few days I got a call from the Surveyor to get my impression of the service I had performed at the dealer on my vehicle. (?!?) And when I explained what was going on, the Surveyor apologized for the mix up. No big deal, but obviously the communication there at Moss was not clear. Then two more days later I get a call from the same Surveyor this time asking about my recent purchase and wanted me to review the experience. I explained to her that I had not picked up the vehicle yet and would be picking up Saturday. Again, very Friendly lady, but again, there is a communication issue, between the parties at Moss Bros and their support functions. As a Sr. Process Engineer for an aerospace company, I am probably more sensitive process flow than most folks. I would like to Thank Travis for taking care of us, he was awesome. More

This dealership was great! Very clean and nicely kept. The people were very kind and prompt in helping us. Very clean and nicely kept. The people were very kind and prompt in helping us. More

Very nice and professional staff ! Super easy process to get into a new car ! Excellent experience ! Super easy process to get into a new car ! Excellent experience ! More

Hicimos iun buen trato y me lleve el carro q quería ,tube una buena atencion con el vendedor Oscar!! una buena atencion con el vendedor Oscar!! More

Please call me if you want details about my most recent service experience with Moss. service experience with Moss. More

This dealership avoids accountability for their actions and maintains extremely poor documentation. They appear to exclude key facts from their logs and fail to provide updates or requested documents. Thei and maintains extremely poor documentation. They appear to exclude key facts from their logs and fail to provide updates or requested documents. Their staff disregard basic safety and quality-control protocols. More

The sales managers people are awful! !! Liars and rude . I am surprised they even have business the way that they treat people. Maybe I shouldn’t say people. There was one in particular t !! Liars and rude . I am surprised they even have business the way that they treat people. Maybe I shouldn’t say people. There was one in particular that has no business working with the public. More

I felt dealership did not care about customer service . Either they don’t have enough mechanics or don’t care. The guy they was helping me was very nice, bout I felt it was out of his hands. Either they don’t have enough mechanics or don’t care. The guy they was helping me was very nice, bout I felt it was out of his hands. More

Simple. Almost 4 months to replace a transmission control module. The real rating its 0 stars, very poor service from day 1 to day 116. oh, and they replaced Almost 4 months to replace a transmission control module. The real rating its 0 stars, very poor service from day 1 to day 116. oh, and they replaced the battery probably because it was sitting for months before they looked at it. IF I RATE IT 0 STARS IT WON'T SHOW OR YOU WON'T SEE IT. It Is What It Is. my experience and only my experience. More

Service was great once they looked at my vehicle it was there 3 days before they looked at it my service advisor Austin is always great there 3 days before they looked at it my service advisor Austin is always great More