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Moss Bros. Chrysler Dodge Jeep RAM Riverside

Riverside, CA

Overview
Reviews
Vehicles
4.1
446 Reviews
The Moss Family of dealerships - Moss Bros Chrysler Jeep Dodge of Riverside, San Bernardino, and Moreno Valley, Moss Bros. Honda, and Moss Bros. Toyota - successfully operates all of their stores at an elite level of service such as the Dodge "5 Star", Toyota Signature and Honda Excel. But it's not surprising at Moss, where our motto is "to not only meet, but exceed customer expectations." In other words, "At Moss, You're the Boss!"
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8151 Auto Dr

Riverside, CA

92504

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Showing 446 reviews

October 12, 2025

Please call me if you want details about my most recent service experience with Moss. More

by norris.05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Diocleziano Sensi
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Oct 15, 2025 -

Moss Bros. Chrysler Dodge Jeep RAM Riverside responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and we would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

Oct 15, 2025 -

Moss Bros. Chrysler Dodge Jeep RAM Riverside responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and we would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

October 11, 2025

This dealership avoids accountability for their actions and maintains extremely poor documentation. They appear to exclude key facts from their logs and fail to provide updates or requested documents. Thei More

by BRAVOEDGAR818S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Casey Rasch, Brian Santoyo, Jesus Iglesias, Qais Kakar, Jacob, Ron Butler, Fred
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Oct 15, 2025 -

Moss Bros. Chrysler Dodge Jeep RAM Riverside responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

Oct 15, 2025 -

Moss Bros. Chrysler Dodge Jeep RAM Riverside responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

October 11, 2025

The sales managers people are awful! !! Liars and rude . I am surprised they even have business the way that they treat people. Maybe I shouldn’t say people. There was one in particular t More

by jessiebear21
Service Communication
Recommend Dealer
No
Employees Worked With
Jett was awesome! His manager, terrible
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Oct 15, 2025 -

Moss Bros. Chrysler Dodge Jeep RAM Riverside responded

Thank you for providing this feedback, Jessie, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

Oct 15, 2025 -

Moss Bros. Chrysler Dodge Jeep RAM Riverside responded

Thank you for providing this feedback, Jessie, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

October 10, 2025

I felt dealership did not care about customer service . Either they don’t have enough mechanics or don’t care. The guy they was helping me was very nice, bout I felt it was out of his hands. More

by LS96MEAD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Clay
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Oct 13, 2025 -

Moss Bros. Chrysler Dodge Jeep RAM Riverside responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

Oct 14, 2025 -

Moss Bros. Chrysler Dodge Jeep RAM Riverside responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

October 09, 2025

Simple. Almost 4 months to replace a transmission control module. The real rating its 0 stars, very poor service from day 1 to day 116. oh, and they replaced More

by GERARDO GONZALEZ
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Multiple with just promises to get back to me. The only one that did communicate to me was Steve W. t
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Oct 09, 2025 -

Moss Bros. Chrysler Dodge Jeep RAM Riverside responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

October 09, 2025

Service was great once they looked at my vehicle it was there 3 days before they looked at it my service advisor Austin is always great More

by HILL_66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin
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Oct 09, 2025 -

Moss Bros. Chrysler Dodge Jeep RAM Riverside responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

October 09, 2025

Very Good service, always giving me updates on the status of my vehicle, timely service More

by Shiela Lim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Basel Gandhour
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Oct 09, 2025 -

Moss Bros. Chrysler Dodge Jeep RAM Riverside responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Moss Bros. Chrysler Dodge Jeep RAM Riverside.

October 09, 2025

Great service, didn’t take long and the whole crew was helpful during the service More

by mr.murray939
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Blake
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Oct 09, 2025 -

Moss Bros. Chrysler Dodge Jeep RAM Riverside responded

We appreciate the five stars! It's great to know you were happy with the fast service and the support from our team during your visit.

October 08, 2025

I had a really good experiance when i dropped my Jeep off for an oil change. The service team was very curtious and professional. The pick up process was quick and easy also. More

by jnoce
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't remember the name of the gentlemen that helped me
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Oct 08, 2025 -

Moss Bros. Chrysler Dodge Jeep RAM Riverside responded

So glad you had a great experience with our service team! Thanks for trusting us with your Jeep.

October 07, 2025

They care about their customer and will go above and beyond to help them out More

by STEVENGCONTRERAS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jacob hidalgo
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Oct 07, 2025 -

Moss Bros. Chrysler Dodge Jeep RAM Riverside responded

Thank you for choosing Moss Bros. Chrysler Dodge Jeep RAM Riverside. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

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