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Moss Bros. Chrysler Dodge Jeep RAM Riverside

Riverside, CA

4.1
448 Reviews
The Moss Family of dealerships - Moss Bros Chrysler Jeep Dodge of Riverside, San Bernardino, and Moreno Valley, Moss Bros. Honda, and Moss Bros. Toyota - successfully operates all of their stores at an elite level of service such as the Dodge "5 Star", Toyota Signature and Honda Excel. But it's not surprising at Moss, where our motto is "to not only meet, but exceed customer expectations." In other words, "At Moss, You're the Boss!"
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8151 Auto Dr

Riverside, CA

92504

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Showing 448 reviews

October 01, 2025

Everyone at Moss Bros. Jeep dealership was fantastic. Thank you very much. I left in the car I wanted- I was treated well and the process was very streamlined. I am very ha More

by AVS
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gabriel, Albert
Oct 01, 2025 -

Moss Bros. Chrysler Dodge Jeep RAM Riverside responded

That is fantastic news! We are thrilled to hear you drove away in the car you wanted and found the process streamlined. Thank you for the 5-star rating and for being a very happy customer!

October 01, 2025

I have always take my Jeep there, Basel is the person I talk to all the time and he takes care of all my Jeep needs, very happy with it More

by WILLIAM92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Basel
Oct 01, 2025 -

Moss Bros. Chrysler Dodge Jeep RAM Riverside responded

Awesome! We're so glad you're happy with the care your Jeep receives here. We'll be sure to tell Basel about your kind words! Thank you for the 5-star review.

Oct 01, 2025 -

Moss Bros. Chrysler Dodge Jeep RAM Riverside responded

Awesome! We're so glad you're happy with the care your Jeep receives here. We'll be sure to tell Basel about your kind words! Thank you for the 5-star review.

October 01, 2025

Worst communication. They do not answer the phones or do they return calls. They make written promises and do not follow through with them. Jeep cares even had troubles g More

by DENNISDELAO4132
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Austin, Casey
Oct 01, 2025 -

Moss Bros. Chrysler Dodge Jeep RAM Riverside responded

Thank you for this critical feedback. We are deeply sorry for the lack of communication and, most importantly, for failing to honor our written promises. This is entirely unacceptable and a clear violation of the trust you placed in us. We are launching an urgent review of our communication and commitment protocols to ensure this never happens again. We want to make this right.

October 01, 2025

Clay, excellent customer service. He explained in detail the service which was the re-call service needed. He was also available when I communicated with him both by telephone and b More

by Connieg0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clay
Oct 01, 2025 -

Moss Bros. Chrysler Dodge Jeep RAM Riverside responded

Thanks for sharing your thoughts about your experience with Moss Bros. Chrysler Dodge Jeep RAM Riverside. We appreciate your business and hope to see you again soon!

Oct 01, 2025 -

Moss Bros. Chrysler Dodge Jeep RAM Riverside responded

Thank you for the 5-star rating! We're glad Clay took the time to explain your recall service in detail. Clear, prompt communication is what we strive for, and we appreciate you recognizing him!

October 01, 2025

Been taking my wrangler to Basel and always satisfied with the care of my Jeep highly recommend Basel for your jeep problems More

by bcorte.bc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Basel
Oct 01, 2025 -

Moss Bros. Chrysler Dodge Jeep RAM Riverside responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Moss Bros. Chrysler Dodge Jeep RAM Riverside. We look forward to having you as one of our valued customers for many more years to come!

Oct 01, 2025 -

Moss Bros. Chrysler Dodge Jeep RAM Riverside responded

That's wonderful to hear! We are so glad to have you as a loyal customer and are always satisfied knowing your Jeep is well cared for. Thank you for the 5-star rating!

October 01, 2025

“Clay provided outstanding service—friendly, attentive, and professional. He made my experience seamless and enjoyable.” More

by CSSANDOVAL19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clay sensi
Oct 01, 2025 -

Moss Bros. Chrysler Dodge Jeep RAM Riverside responded

Thanks for sharing about your experience with Moss Bros. Chrysler Dodge Jeep RAM Riverside. We appreciate your business and hope to see you again soon!

October 01, 2025

The prices I get from these ppl are ridiculous. Will never go back. Trying to contact a manager is the worst. More

by Mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unsure
Oct 04, 2025 -

Moss Bros. Chrysler Dodge Jeep RAM Riverside responded

Mike, we're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

September 30, 2025

I came to Moss Bros, because I had gone to a local jeep dealer in my area and I was nonexistent to them no one came to greet me or ask if I needed help this was horrible I was there for nearly 10min and ig More

by JenVen
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Omar, Ralph
Sep 30, 2025 -

Moss Bros. Chrysler Dodge Jeep RAM Riverside responded

We appreciate this wonderful review! We believe every customer should be greeted right away and treated with respect and professionalism. We're delighted Omar provided that excellent customer service for your Jeep Wrangler!

September 29, 2025

It was a good experience and my car issues that I came for were been taken care of. More

by hawad56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clay
Sep 29, 2025 -

Moss Bros. Chrysler Dodge Jeep RAM Riverside responded

That's fantastic to hear! We are delighted that you had a good experience and that your car issues were fully taken care of. Thank you for trusting our service team with your vehicle! We look forward to seeing you next time.

September 28, 2025

Amazing service, were super sweet to me and helped me make sure my car was taken care of. More

by Xanthe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin
Sep 29, 2025 -

Moss Bros. Chrysler Dodge Jeep RAM Riverside responded

Thank you for this excellent feedback! We are delighted you had an amazing service experience and felt well taken care of by our team. Ensuring both you and your vehicle are our top priorities. We look forward to seeing you again!

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