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Moss Bros. Chrysler Dodge Jeep RAM Riverside

Riverside, CA

Overview
Reviews
Vehicles
4.1
446 Reviews
The Moss Family of dealerships - Moss Bros Chrysler Jeep Dodge of Riverside, San Bernardino, and Moreno Valley, Moss Bros. Honda, and Moss Bros. Toyota - successfully operates all of their stores at an elite level of service such as the Dodge "5 Star", Toyota Signature and Honda Excel. But it's not surprising at Moss, where our motto is "to not only meet, but exceed customer expectations." In other words, "At Moss, You're the Boss!"
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8151 Auto Dr

Riverside, CA

92504

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Showing 446 reviews

September 24, 2025

The Jeep store offers adventure, strength, reliability, modern design, excellent service, and unique driving experiences More

by WELLYNGTONFONSECA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike
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Sep 24, 2025 -

Moss Bros. Chrysler Dodge Jeep RAM Riverside responded

Thank you for the fantastic review! We're thrilled that you see all the best qualities of the Jeep brand—adventure, strength, and reliability—reflected in our store's service. We appreciate your kind words!

September 24, 2025

Austin always comes through. Thanks again for the service. Video was nice. Got me in and out within a couple of hours. More

by PWOLLAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin
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Sep 24, 2025 -

Moss Bros. Chrysler Dodge Jeep RAM Riverside responded

That's fantastic to hear! We're so glad we could get you in and out quickly and that Austin made your experience a great one. Thanks for the positive feedback, and we appreciate you choosing us for your service needs!

September 23, 2025

To Whom It May Concern: I am writing to express my dissatisfaction with the service I received after purchasing a 2026 Ram Cummins truck. Upon delivery, the truck's undercarriage was muddy, and all More

by mcrios1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Javier, Omar and sales manager
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Sep 23, 2025 -

Moss Bros. Chrysler Dodge Jeep RAM Riverside responded

We are deeply sorry to hear about your experience. This is not the standard of service we hold ourselves to, and we sincerely apologize for the issues with your truck’s delivery and the poor service during your detail appointment. Please contact us at 951-688-6200 so we can address your concerns and make this right. Your satisfaction is our top priority, and we are committed to earning back your trust.

September 23, 2025

The entire staff was amazing and attentive! I had accidentally scheduled my appointment at the Moreno Valley Moss, but they were able to help me get my services done that same day and hour! More

by Michelle Zavala
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clay and Brian(Basil)
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September 23, 2025

Great experience! When the dealership didn't have the color we wanted our salesman Ron transferred one from another location and made sure we got a deal that worked fo More

by Roxy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ron Bulter
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Sep 23, 2025 -

Moss Bros. Chrysler Dodge Jeep RAM Riverside responded

Thank you for the fantastic 5-star review! It's our goal to provide exceptional customer service, and we're so happy to hear that Ron went the extra mile to make sure you were taken care of. Enjoy your new car, and we hope to see you again soon!

September 22, 2025

I think that the service department don’t care for their for their customer.they don’t understand how valuable time is. More

by CHELI-78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Blake
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Sep 22, 2025 -

Moss Bros. Chrysler Dodge Jeep RAM Riverside responded

Thank you for this feedback. We sincerely apologize for the frustration and for not valuing your time. We take this very seriously and are looking into our processes to ensure we provide a better experience. Please call us at 951-688-6200 so we can get more details and address your concerns.

September 21, 2025

Bate and switch dealer charged me for things I didn’t get or can with the jeep More

by JOZ0
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Fred & Mike
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Sep 22, 2025 -

Moss Bros. Chrysler Dodge Jeep RAM Riverside responded

We are very concerned to hear about your experience and sincerely apologize for any misunderstanding regarding the charges on your purchase. This is not how we conduct business, and we take your feedback seriously. We want to fully understand your concerns and resolve any discrepancies with the charges you've mentioned. Please contact us at 951-688-6200 so we can review your invoice and address your concerns.

September 21, 2025

Great service advisor and communication fast service , will definitely go back again for needed service More

by veronicaortega1972
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Basel
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Sep 22, 2025 -

Moss Bros. Chrysler Dodge Jeep RAM Riverside responded

Thank you for the fantastic review! We're so glad to hear you had a great experience with your service advisor and appreciated the fast communication. We look forward to seeing you again for any future service needs!

September 20, 2025

It was a pleasure working with Moss Bros. Riverside to purchase my Jeep Mojave X. Special thanks to Gabe A. More

by dnavram
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gabe Aldrete
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Sep 22, 2025 -

Moss Bros. Chrysler Dodge Jeep RAM Riverside responded

Thank you for the fantastic review! We're so glad to hear you had a great experience purchasing your Jeep Mojave X with us. We'll be sure to pass along your special thanks to Gabe Aldrete and Mike Margaros—they'll be thrilled to know they made a difference. We appreciate your business!

September 20, 2025

I am tired of arguing with the service department I will never comeback the worst service ever!!! More

by NICHELLEMCDOWELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
You have that information
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Sep 22, 2025 -

Moss Bros. Chrysler Dodge Jeep RAM Riverside responded

We sincerely apologize for your frustrating experience with our service department. The last thing we want is for our customers to feel they need to argue with our team. This is not the standard of service we hold ourselves to, and we want to make it right. We take your feedback seriously and would like the opportunity to understand what went wrong and how we can improve. Please reach out to us at (951) 688-6200.

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