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Moss Bros. Chrysler Dodge Jeep RAM Riverside

Riverside, CA

Overview
Reviews
Vehicles
4.1
446 Reviews
The Moss Family of dealerships - Moss Bros Chrysler Jeep Dodge of Riverside, San Bernardino, and Moreno Valley, Moss Bros. Honda, and Moss Bros. Toyota - successfully operates all of their stores at an elite level of service such as the Dodge "5 Star", Toyota Signature and Honda Excel. But it's not surprising at Moss, where our motto is "to not only meet, but exceed customer expectations." In other words, "At Moss, You're the Boss!"
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8151 Auto Dr

Riverside, CA

92504

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Showing 446 reviews

September 19, 2025

Tire pressures were not correct after vehicle service. CD player/function did not work after air conditioner in dash repair. Service manager did not contact me regarding a replacement radio/cd player. More

by Jrnshirley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Watkins, Brian Santoyo
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Sep 19, 2025 -

Moss Bros. Chrysler Dodge Jeep RAM Riverside responded

Thank you for bringing these issues to our attention. We apologize for the incorrect tire pressures and for the radio/CD player not working after your service. We understand how frustrating this must be, and we want to get this resolved for you immediately. We take this feedback seriously and will be addressing it with our team. Please give us a call at (951) 688-6200 at your earliest convenience so we can discuss a solution. We look forward to the opportunity to regain your trust.

September 17, 2025

Went in for an oil change service was done before the estimated finish time, but they did not reset my oil change notification More

by dansramcharger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Na
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Sep 17, 2025 -

Moss Bros. Chrysler Dodge Jeep RAM Riverside responded

We appreciate you taking the time to leave a 5-star review. We're glad we could get your service done so quickly, and we sincerely apologize for failing to reset the oil change notification. That’s a crucial step in our service, and we’re disappointed we missed it. Please don't hesitate to reach out if we can assist you with this or anything else.

September 17, 2025

It was clean and organized and the service was great. Will come back for sure. More

by robert.brizuela
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob
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Sep 17, 2025 -

Moss Bros. Chrysler Dodge Jeep RAM Riverside responded

We're thrilled to hear you had a great visit! We pride ourselves on keeping our space clean and organized and providing top-notch service. Thank you for the wonderful feedback—we appreciate your business!

September 16, 2025

We were treated with respect and professionalism by Casey. He even took my call on his day off. We were very happy with our experience. We appreciated the time Travis took to answer our questions and w More

by TJBASKET1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Casey, Travis
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Sep 16, 2025 -

Moss Bros. Chrysler Dodge Jeep RAM Riverside responded

This review truly made our day! We're so happy to hear that Casey and Travis took great care of you and helped you find the perfect truck. Our goal is to make sure every customer feels respected and well-cared for. We appreciate your kind words and your business.

September 16, 2025

Salesman didn’t follow up with me to have stock wheels put on or get me my second key fob More

by lhalvas
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jacob
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Sep 16, 2025 -

Moss Bros. Chrysler Dodge Jeep RAM Riverside responded

We apologize for the lack of follow-up regarding your stock wheels and key fob. Your feedback is important, and we'll use it to improve our process. Please contact us at (951) 688-6200 so we can get this resolved for you.

September 16, 2025

After being denied service 3 times because " they couldn't find anything wrong" since the car was having mechanical issues and not throwing codes... finally codes were thrown We were told keep "driv More

by kristinmartin198
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Casey, Earl, Gabriel , Bryan
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Sep 16, 2025 -

Moss Bros. Chrysler Dodge Jeep RAM Riverside responded

We are truly sorry to read about your experience and are deeply disturbed by the details you have shared. The situation you described is completely unacceptable and not representative of the high standards we hold ourselves to. We are conducting a thorough review of this case to understand where our process failed. We want to assure you that your feedback is being taken seriously and will be used to improve our diagnostic and communication procedures to prevent this from ever happening again.

September 15, 2025

I'm not happy with the purchase it is what it is by bye for now More

by GMARQZ13
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
I forget
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Sep 15, 2025 -

Moss Bros. Chrysler Dodge Jeep RAM Riverside responded

Thank you for your feedback. We are sorry to hear that you are not happy with your purchase. That is certainly not the experience we want for our customers. We would like to understand what happened and see if there is anything we can do to help. Please contact us at (951) 688-6200 so we can discuss this with you.

September 15, 2025

Clay Sensi provided excellent service and maintained constant communication which was greatly appreciated. Hey made the experience easy More

by ryan@simpsonsandblasting.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clay Sensi
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Sep 15, 2025 -

Moss Bros. Chrysler Dodge Jeep RAM Riverside responded

We sincerely appreciate your wonderful review! We're so glad that Clay Sensi provided you with excellent service and that his communication was so helpful. It means a lot to us that he made your experience easy and enjoyable. Thank you for choosing us!

September 14, 2025

Easy and enjoyable experience trading in my 2020 Jeep Grand Cherokee for a 2025 Jeep Wrangler Backcountry. I love it. Everyone was fun and knowledgeable. Great experience. Love this dealership and a More

by imlindseymarie
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carpenter
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Sep 15, 2025 -

Moss Bros. Chrysler Dodge Jeep RAM Riverside responded

We appreciate you taking the time to share your experience! We're so happy to hear that your trade-in was smooth and that you love your new 2025 Jeep Wrangler Backcountry. Knowing that our team made the process fun and that you've always loved our dealership means a lot to us. Thank you for your continued business!

September 14, 2025

Excellent service, professionalism in my service advisor Clay. Professional service on my vehicle. I won’t take my vehicles anywhere else for service. Strongly recommend Moss Bros to all my family and fr More

by William Loomis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service advisor was Clay, great working with him.
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Sep 15, 2025 -

Moss Bros. Chrysler Dodge Jeep RAM Riverside responded

We sincerely appreciate your wonderful review! It means a lot to us that you trust us with your vehicles and that you feel confident recommending us to your family and friends. We're so glad that Clay provided you with excellent service and that we've earned your business. Thank you for your continued support!

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