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Moss Bros. Chrysler Dodge Jeep RAM Riverside

Riverside, CA

Overview
Reviews
Vehicles
4.1
353 Reviews
The Moss Family of dealerships - Moss Bros Chrysler Jeep Dodge of Riverside, San Bernardino, and Moreno Valley, Moss Bros. Honda, and Moss Bros. Toyota - successfully operates all of their stores at an elite level of service such as the Dodge "5 Star", Toyota Signature and Honda Excel. But it's not surprising at Moss, where our motto is "to not only meet, but exceed customer expectations." In other words, "At Moss, You're the Boss!"
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8151 Auto Dr

Riverside, CA

92504

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Showing 353 reviews

November 06, 2025

My first time ever going to you for a oil change and I am very pleased with the service also I want to give a special thanks to blake your customer representative for a outstanding job thank you once again More

by FFT6WD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Blake
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Nov 06, 2025 -

Moss Bros. Chrysler Dodge Jeep RAM Riverside responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Moss Bros. Chrysler Dodge Jeep RAM Riverside to be a positive one. Please don't hesitate to reach out if you need anything else.

November 03, 2025

1. I made an appointment but it didn't seem to matter. 2. I was told that diagnostics would take 4 - 5 days. When pushed, they did it the same day!! 3. Because they wanted me to buy tires, th More

by aredmond2674
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Blake
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Nov 04, 2025 -

Moss Bros. Chrysler Dodge Jeep RAM Riverside responded

We apologize for your frustrating visit and the failures you outlined. We are concerned to hear that your appointment made no difference and that the service team attempted to delay your diagnostics. We are using your feedback to implement changes to our intake and communication protocols immediately. We value your business and hope you will give us a chance to demonstrate our improved commitment to clear, honest service.

November 01, 2025

Love the service and the people, just didn’t show me the perks on how to use the jeep and whatnot More

by rosie1211
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Muhammad
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Nov 02, 2025 -

Moss Bros. Chrysler Dodge Jeep RAM Riverside responded

Thank you, Rosie, for choosing Moss Bros. Chrysler Dodge Jeep RAM Riverside. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

October 31, 2025

Worked with me well didn’t waste my time straight forward of how we could make the deal More

by eh03552
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eddie and Javi good sales people
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Oct 31, 2025 -

Moss Bros. Chrysler Dodge Jeep RAM Riverside responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Moss Bros. Chrysler Dodge Jeep RAM Riverside are glad to have you as a customer.

October 30, 2025

Very friendly and quick knows exactly how to help out and keep their customers happy also helps out with getting you good deals on what you need. More

by cjo1997
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Blake Winant
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Oct 30, 2025 -

Moss Bros. Chrysler Dodge Jeep RAM Riverside responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Moss Bros. Chrysler Dodge Jeep RAM Riverside, we look forward to having you as a valued customer for many years to come!

October 29, 2025

Took 30 days to complete a warranty repair. 1 week for diagnosis, 2 weeks for parts to arrive, 1 week to apply repair. More

by KRISTOPHER_MURRAY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tech
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Nov 01, 2025 -

Moss Bros. Chrysler Dodge Jeep RAM Riverside responded

Providing a positive experience is our top priority, Kristopher, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

October 29, 2025

It took some time but I have found the right Serviceman to handle my needs! More

by frankie.silva
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clay
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Oct 29, 2025 -

Moss Bros. Chrysler Dodge Jeep RAM Riverside responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

October 28, 2025

⭐️⭐️⭐️⭐️⭐️ five star for Best experience ever with moss bros good staff really helpful thank u guys More

by padda5059
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
No name
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Oct 28, 2025 -

Moss Bros. Chrysler Dodge Jeep RAM Riverside responded

Thank you! We’re thrilled you had the best experience with our team.

October 28, 2025

Alex was a kind person to help me, everything was fast, a good place to shop. More

by Gio
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex
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Oct 28, 2025 -

Moss Bros. Chrysler Dodge Jeep RAM Riverside responded

Thank you so much for choosing Moss Bros. Chrysler Dodge Jeep RAM Riverside! Please let us know if we can be of any more assistance.

October 25, 2025

Horrible service. Was asked to comeback to sign membership documents for bank using when I got there was handed new payment amount that did not agree to. When I refus More

by MDFRANKLINII
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Mike
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Oct 28, 2025 -

Moss Bros. Chrysler Dodge Jeep RAM Riverside responded

We regret that your visit didn’t go smoothly. Your comments help us identify where we can do better, and we’ll make sure this is addressed with our staff.

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