Moss Bros. Chrysler Dodge Jeep RAM Riverside

Terrible customer service. I brought my jeep in 12/30 and they had it for over a month. One advisor told me they were halfway through working on it, I called a few days later a I brought my jeep in 12/30 and they had it for over a month. One advisor told me they were halfway through working on it, I called a few days later and a different advisor told me they hadn’t even started working on my vehicle. I was being lied to for a month and my car was just sitting there. I will never be back. More

Miguel was great! Javi was great help! Drove from Ventura county and glad I did! Javi was great help! Drove from Ventura county and glad I did! More

Brian was friendly and helpful. Oil changes should be simple, and he made sure that was the case for me. Oil changes should be simple, and he made sure that was the case for me. More

It was an excellent experience from the very beginning. Jett was our salesperson, he made certain that he did his very best to answer all our questions, which were a lot lol. Made sure that we found the ve Jett was our salesperson, he made certain that he did his very best to answer all our questions, which were a lot lol. Made sure that we found the vehicle that we wanted. And he was never pushy about anything. Even the closer was great unfortunately I can't remember his name sorry about that. The gentleman who handled all the paperwork at the end was excellent went really fast. This was our fourth vehicle that we bought from Moss Brothers. More

Excellent service. Fast and informative. Travis was phenomenal and very easy to speak to. I will recommend family. Fast and informative. Travis was phenomenal and very easy to speak to. I will recommend family. More

Our sales guy Eddie was great and even delivered our car to our home. We did all negotiations over the phone and specific numbers were agreed to with Eddie’s manager Javi. The problem was when our jeep was to our home. We did all negotiations over the phone and specific numbers were agreed to with Eddie’s manager Javi. The problem was when our jeep was delivered to us with the contract the numbers were over $1000 more than what we had agreed to with Javi. We went ahead and signed because if we sent the jeep back our kid would’ve been so upset and we felt like we were on the spot. This is not a great way to earn repeat business and we feel like we got screwed. This needs to be fixed More

It was a good experience. Clay the advisor really made it easy for the challenge to be resolved. He provided a solution immediately and expeditiously. Though he told me the Clay the advisor really made it easy for the challenge to be resolved. He provided a solution immediately and expeditiously. Though he told me there was no shuttle and I was gonna have to walk!!! Lmao. That’s an inside joke between Clay and I.. More

Excellent customer service with thorough explanation and the wait is never long and the staff is always friendly the wait is never long and the staff is always friendly More

Austin consistently provides excellent service when I take my truck in for service. He communicates and always goes above and beyond. Thank you! take my truck in for service. He communicates and always goes above and beyond. Thank you! More

My vehicle sat there for over a month with a bad transmission. When I finally get to pick it up it was worse than when I initially took it in. They damaged other stuff on my vehicle they broke the s transmission. When I finally get to pick it up it was worse than when I initially took it in. They damaged other stuff on my vehicle they broke the steering shaft bearing. Steering almost came apart. Super dangerous they almost got me and my family killed. And that was just on the drive home. I dropped it off again the next day. Sat there for almost a month before I got it back again. I will never bring any of my vehicles back. Been a loyal customer for years. More