Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
Write a review

Moss Bros. Chrysler Dodge Jeep RAM Riverside

Riverside, CA

Overview
Reviews
Vehicles
4.1
448 Reviews
The Moss Family of dealerships - Moss Bros Chrysler Jeep Dodge of Riverside, San Bernardino, and Moreno Valley, Moss Bros. Honda, and Moss Bros. Toyota - successfully operates all of their stores at an elite level of service such as the Dodge "5 Star", Toyota Signature and Honda Excel. But it's not surprising at Moss, where our motto is "to not only meet, but exceed customer expectations." In other words, "At Moss, You're the Boss!"
Contact Dealership

8151 Auto Dr

Riverside, CA

92504

Directions

By Type

Showing 448 reviews

February 06, 2026

My vehicle sat there for over a month with a bad transmission. When I finally get to pick it up it was worse than when I initially took it in. They damaged other stuff on my vehicle they broke the s More

by jcuevas0784
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian, Tony
Report | Print
Feb 06, 2026 -

Moss Bros. Chrysler Dodge Jeep RAM Riverside responded

We’re truly sorry to hear about your experience and take these concerns very seriously. What you described is not acceptable and absolutely not the level of safety or service we strive to provide. We understand how frightening that situation must have been for you and your family, and we sincerely apologize for the stress and inconvenience caused. We would appreciate the opportunity to review what happened in detail and make this right. Please contact us directly at 951-688-6200 ext 1122 so we can look into this.

February 04, 2026

Thank you, Alfredo and Oscar, for the wonderful service! You provided honest, easy, and friendly customer care and made the whole experience a 10/10. I couldn’t be happier with my Grand Cherokee! More

by Hilda
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alfredo and Oscar
Report | Print
Feb 04, 2026 -

Moss Bros. Chrysler Dodge Jeep RAM Riverside responded

It’s great to know our team made everything honest, effortless, and enjoyable for you. Congratulations on your new Jeep Cherokee and the adventures ahead. Thank you for sharing your experience!

Feb 04, 2026 -

Moss Bros. Chrysler Dodge Jeep RAM Riverside responded

We really appreciate your feedback! Alfredo and Oscar will be happy to hear they made your experience honest, easy, and enjoyable. Congratulations on your Grand Cherokee!

January 31, 2026

Brian Santoyo was very helpful and explained everything. He kept me updated on my jeep progress. More

by Jdelacanal32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Santoyo
Report | Print
Feb 02, 2026 -

Moss Bros. Chrysler Dodge Jeep RAM Riverside responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

January 31, 2026

4 days at the dealership before my car is even looked at. Ridiculous. Horrible communication. Even picking up my car took a half hour. No one around the desks. Couldn’t get help. Nothing new. Par for the cou More

by class47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Austin
Report | Print
Feb 02, 2026 -

Moss Bros. Chrysler Dodge Jeep RAM Riverside responded

We’re very sorry to hear about your experience. Waiting four days and dealing with poor communication is not the level of service we aim to provide. We’d like the chance to make this right—please contact us directly at 951-688-6200 so we can address your concerns.

January 30, 2026

easy in in out. Easy to my appointment online. All around very quick and convienant. More

by dogma65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Santoyo (I think)
Report | Print
Jan 31, 2026 -

Moss Bros. Chrysler Dodge Jeep RAM Riverside responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

January 30, 2026

I do not recommend this dealership for service. I had several quality control issues that were so basic that they missed after getting a new engine installed. Poor communication and overall very More

by LDEFORGE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian Tony Clay
Report | Print
Feb 02, 2026 -

Moss Bros. Chrysler Dodge Jeep RAM Riverside responded

We apologize for the extended repair time and the quality control issues you experienced. Your feedback is critical, and we are taking it seriously to improve our processes and communication going forward.

January 29, 2026

My man took care of me and got me on my way in no time. Best service representative ever More

by andrewctai
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I forgot his name. But he’s cool
Report | Print
Jan 29, 2026 -

Moss Bros. Chrysler Dodge Jeep RAM Riverside responded

Thank you for choosing Moss Bros. Chrysler Dodge Jeep RAM Riverside. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

January 28, 2026

Always love coming here. I never make appointments and always able to get my service done on a timely basis. Love the staff More

by FR1ELECTRIC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Basel
Report | Print
Jan 28, 2026 -

Moss Bros. Chrysler Dodge Jeep RAM Riverside responded

Thank you for the 5-star review! We’re so glad you always have a smooth experience and enjoy working with our team.

January 27, 2026

Best service and best salesman to serve you with best car options thank Ibrahim daghlawi More

by MAYBARTA197
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ibrahim daghlawi
Report | Print
Jan 27, 2026 -

Moss Bros. Chrysler Dodge Jeep RAM Riverside responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else.

January 27, 2026

Salesman Elias was a great help very good personality. Mike also was a great help. More

by rubenbugarin80
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Elias and Mike
Report | Print
Jan 27, 2026 -

Moss Bros. Chrysler Dodge Jeep RAM Riverside responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

1
...
3
4
5
...
45