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Moss Bros. Chrysler Dodge Jeep RAM Riverside

Riverside, CA

Overview
Reviews
Vehicles
4.1
450 Reviews
The Moss Family of dealerships - Moss Bros Chrysler Jeep Dodge of Riverside, San Bernardino, and Moreno Valley, Moss Bros. Honda, and Moss Bros. Toyota - successfully operates all of their stores at an elite level of service such as the Dodge "5 Star", Toyota Signature and Honda Excel. But it's not surprising at Moss, where our motto is "to not only meet, but exceed customer expectations." In other words, "At Moss, You're the Boss!"
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8151 Auto Dr

Riverside, CA

92504

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Showing 450 reviews

February 07, 2026

Excellent customer service with thorough explanation and the wait is never long and the staff is always friendly More

by Jeepmama
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Basar
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Feb 07, 2026 -

Moss Bros. Chrysler Dodge Jeep RAM Riverside responded

Thank you for sharing your thoughts on your Jeep service. We’re happy the explanations were clear, the wait stayed short, and our staff felt welcoming. We hope to see you again for your next service appointment.

February 06, 2026

Austin consistently provides excellent service when I take my truck in for service. He communicates and always goes above and beyond. Thank you! More

by sergiosandoval91771
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin
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Feb 06, 2026 -

Moss Bros. Chrysler Dodge Jeep RAM Riverside responded

We’re happy Austin consistently provides excellent service for you. Thank you for letting us know—it really makes our day to hear feedback like this!

February 06, 2026

My vehicle sat there for over a month with a bad transmission. When I finally get to pick it up it was worse than when I initially took it in. They damaged other stuff on my vehicle they broke the s More

by jcuevas0784
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian, Tony
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Feb 06, 2026 -

Moss Bros. Chrysler Dodge Jeep RAM Riverside responded

We’re truly sorry to hear about your experience and take these concerns very seriously. What you described is not acceptable and absolutely not the level of safety or service we strive to provide. We understand how frightening that situation must have been for you and your family, and we sincerely apologize for the stress and inconvenience caused. We would appreciate the opportunity to review what happened in detail and make this right. Please contact us directly at 951-688-6200 ext 1122 so we can look into this.

February 04, 2026

Thank you, Alfredo and Oscar, for the wonderful service! You provided honest, easy, and friendly customer care and made the whole experience a 10/10. I couldn’t be happier with my Grand Cherokee! More

by Hilda
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alfredo and Oscar
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Feb 04, 2026 -

Moss Bros. Chrysler Dodge Jeep RAM Riverside responded

It’s great to know our team made everything honest, effortless, and enjoyable for you. Congratulations on your new Jeep Cherokee and the adventures ahead. Thank you for sharing your experience!

Feb 04, 2026 -

Moss Bros. Chrysler Dodge Jeep RAM Riverside responded

We really appreciate your feedback! Alfredo and Oscar will be happy to hear they made your experience honest, easy, and enjoyable. Congratulations on your Grand Cherokee!

January 31, 2026

Brian Santoyo was very helpful and explained everything. He kept me updated on my jeep progress. More

by Jdelacanal32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Santoyo
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Feb 02, 2026 -

Moss Bros. Chrysler Dodge Jeep RAM Riverside responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

January 31, 2026

4 days at the dealership before my car is even looked at. Ridiculous. Horrible communication. Even picking up my car took a half hour. No one around the desks. Couldn’t get help. Nothing new. Par for the cou More

by class47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Austin
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Feb 02, 2026 -

Moss Bros. Chrysler Dodge Jeep RAM Riverside responded

We’re very sorry to hear about your experience. Waiting four days and dealing with poor communication is not the level of service we aim to provide. We’d like the chance to make this right—please contact us directly at 951-688-6200 so we can address your concerns.

January 30, 2026

easy in in out. Easy to my appointment online. All around very quick and convienant. More

by dogma65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Santoyo (I think)
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Jan 31, 2026 -

Moss Bros. Chrysler Dodge Jeep RAM Riverside responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

January 30, 2026

I do not recommend this dealership for service. I had several quality control issues that were so basic that they missed after getting a new engine installed. Poor communication and overall very More

by LDEFORGE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian Tony Clay
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Feb 02, 2026 -

Moss Bros. Chrysler Dodge Jeep RAM Riverside responded

We apologize for the extended repair time and the quality control issues you experienced. Your feedback is critical, and we are taking it seriously to improve our processes and communication going forward.

January 29, 2026

My man took care of me and got me on my way in no time. Best service representative ever More

by andrewctai
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I forgot his name. But he’s cool
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Jan 29, 2026 -

Moss Bros. Chrysler Dodge Jeep RAM Riverside responded

Thank you for choosing Moss Bros. Chrysler Dodge Jeep RAM Riverside. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

January 28, 2026

Always love coming here. I never make appointments and always able to get my service done on a timely basis. Love the staff More

by FR1ELECTRIC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Basel
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Jan 28, 2026 -

Moss Bros. Chrysler Dodge Jeep RAM Riverside responded

Thank you for the 5-star review! We’re so glad you always have a smooth experience and enjoy working with our team.

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