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Moss Bros. Chrysler Dodge Jeep RAM Riverside

Riverside, CA

Overview
Reviews
Vehicles
4.1
450 Reviews
The Moss Family of dealerships - Moss Bros Chrysler Jeep Dodge of Riverside, San Bernardino, and Moreno Valley, Moss Bros. Honda, and Moss Bros. Toyota - successfully operates all of their stores at an elite level of service such as the Dodge "5 Star", Toyota Signature and Honda Excel. But it's not surprising at Moss, where our motto is "to not only meet, but exceed customer expectations." In other words, "At Moss, You're the Boss!"
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8151 Auto Dr

Riverside, CA

92504

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Showing 450 reviews

January 20, 2026

Was happy how quickly they got our truck in and out. Was happy with their diagnosed of our problem. And was happy that it did not cost us a lot. We feel like they did a lot for what we paid for. More

by millerfarm8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Castro
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Jan 20, 2026 -

Moss Bros. Chrysler Dodge Jeep RAM Riverside responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Moss Bros. Chrysler Dodge Jeep RAM Riverside to be a positive one. Please don't hesitate to reach out if you need anything else.

January 20, 2026

One of the worst experience at a dealership unprofessional, still waiting for multiple things that I have not received told that second key was lost information from Dodge was not sent to me du More

by nandofk87
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
N/A
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Jan 20, 2026 -

Moss Bros. Chrysler Dodge Jeep RAM Riverside responded

We sincerely apologize for the issues you experienced. We take feedback like this seriously and are reviewing our processes to ensure better communication and follow-through for our customers.

January 20, 2026

The dealership was professional responsive and respectful throughout the entire process. Very clear communication and simple process More

by jm6407489
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gabriel, Javi
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Jan 20, 2026 -

Moss Bros. Chrysler Dodge Jeep RAM Riverside responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

January 17, 2026

If I could give you a zero or no stars, I would worst experience ever. Don’t ever plan on going back to your dealership. More

by brycer0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Austin and your service mrg
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Jan 19, 2026 -

Moss Bros. Chrysler Dodge Jeep RAM Riverside responded

We’re sorry your visit fell short of expectations. Please reach out to us at 951-688-6200 so we can better understand the situation and address your concerns.

January 16, 2026

The service department provided excellent service! Clay was an outstanding communicator, and it was much appreciated! My vehicle service was prompt, and all the needs were communicated clearly. THANK More

by lwicketts
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clay Sensi
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Jan 16, 2026 -

Moss Bros. Chrysler Dodge Jeep RAM Riverside responded

Thanks for sharing about your experience with Moss Bros. Chrysler Dodge Jeep RAM Riverside. We appreciate your business and hope to see you again soon!

January 12, 2026

I brought in my Durango for a routine oil change. Austin Castro was courteous, knowledgeable, and professional. I appreciated the timely communication and updates from Austin through my preferred m More

by rtiefen514
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Castro
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Jan 12, 2026 -

Moss Bros. Chrysler Dodge Jeep RAM Riverside responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Moss Bros. Chrysler Dodge Jeep RAM Riverside, we look forward to having you as a valued customer for many years to come!

January 11, 2026

After MGU alternator and melted battery replacement, vehicle still stalls while driving creating a dangerous and deadly situation. I feel like no one cares and will be getting a lawyer and escalating to More

by vtursellino
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Blake was nice, Brian was not caring at all!!
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January 09, 2026

Steven was very polite and kind. He was attentive once I walked in and asked if I needed any help. More

by firstladycoco
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven
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Jan 09, 2026 -

Moss Bros. Chrysler Dodge Jeep RAM Riverside responded

Thanks for sharing about your experience with Moss Bros. Chrysler Dodge Jeep RAM Riverside. We appreciate your business and hope to see you again soon!

Jan 09, 2026 -

Moss Bros. Chrysler Dodge Jeep RAM Riverside responded

Thank you for the 5 stars! We’re glad Steven made you feel welcomed and well taken care of.

January 08, 2026

Greeted right away, taken to a few remote lots and shown a few trucks that were close to what I wanted. Saw a truck off to the side and made a good deal on it. Very happy even though the process is a pain. More

by f430rules
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
All
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Jan 08, 2026 -

Moss Bros. Chrysler Dodge Jeep RAM Riverside responded

Thank you for choosing Moss Bros. Chrysler Dodge Jeep RAM Riverside. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

January 07, 2026

Service advisor Alex was great. He was very friendly and knowledgeable. We definitely recommend this service shop and Alex. More

by Davidboseman22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ALEX
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Jan 07, 2026 -

Moss Bros. Chrysler Dodge Jeep RAM Riverside responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

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