Moss Bros. Chrysler Dodge Jeep RAM Riverside

I purchased a new 2dr wrangler that was supposed to have a hardtop, but for some reason was a soft top. No big deal, part of the purchase was to have the correct new in box top installed, service decided to a hardtop, but for some reason was a soft top. No big deal, part of the purchase was to have the correct new in box top installed, service decided to pull a different Jeep around and play switcheroo with the tops. Only problem was the top they installed, had a broken side window, wrong glass and grease hand prints all throughout the inside. After multiple trips back they finally got it figured out but at my expense driving back and forth over an hour each way. Their communication sucks unfortunately, and it seams the departments don’t talk to each other. I will unfortunately not be returning to this dealer. More

Jeep was in shop for 4 weeks to get hybrid battery replaced. Was taken in for o2 sensor replacement, but was never fixed. Had to bring it back a second time to correct the o2 sensor. Jeep was in sh replaced. Was taken in for o2 sensor replacement, but was never fixed. Had to bring it back a second time to correct the o2 sensor. Jeep was in shop for nearly a week. This shop can not keep promises of completed times. Customer service with the rep was great, but as a company, I was without my vehicle for over a month. Your poor service writer's have to deal with upset customers paying for vehicles they aren't getting to drive. I should be compensated for the time my vehicle was in the shop due to poor turn rates. More

Clay was very helpful with my service and was able to take care of me take care of me More

Every time I take my vehicle in Techs do their best to help me with all my concerns. This is the #1 spot to take my Ram! help me with all my concerns. This is the #1 spot to take my Ram! More

Very nice and hard working people I’m very grateful for the help I received I will definitely go back and take friends and family the help I received I will definitely go back and take friends and family More

I have been a Mopar Family Member for many Years. I trust Moss Bros. with all my vehicles I’ve purchased and have had serviced there. Everyone has made me feel like family. From the first smile and h I trust Moss Bros. with all my vehicles I’ve purchased and have had serviced there. Everyone has made me feel like family. From the first smile and handshake to the last when my service is done. More

Love our rep he was great awesome service thank you so very much five stars very much five stars More

Bad service the worst I took my vehicle for oil change and they didn’t do it because after they returned my vehicle (oil chinge) it still show up on my dashboard. I wish I could get that refund for that o and they didn’t do it because after they returned my vehicle (oil chinge) it still show up on my dashboard. I wish I could get that refund for that oil change I was charged and that was not done on Tuesday 11/25/25. I took my vehicle again to get the thermostat fixed service advisor Clay Sensi told me it Would take 2-3 business days I took it again Monday 12/1/25 and I didn’t here nothing so I called on the fourth day and it still didn’t have nothing done to it and I was told it would take 2-5 business days more than I was told the first time and so I decided to take my vehicle and I definitely won’t be taking it there ever again. Thank you! 0 stars. More

They were very thorough, professional and friendly; explained what they did and what they found. explained what they did and what they found. More

Car was left there for 7 weeks for a simple fix. Left car dirty. Claimed I put gas in my diesel tank when I did not and charged me extra on top of my deductible. Terrible experience. Terrible custom Left car dirty. Claimed I put gas in my diesel tank when I did not and charged me extra on top of my deductible. Terrible experience. Terrible customer service More