Moss Bros. Chrysler Dodge Jeep RAM Riverside

I went to Moss Bros Dodge in Riverside after spending some time receiving quotes on a new Dodge Journey Sxt Blacktop Edtion, I had received a quote in writting from Al Perry at there sister store in San some time receiving quotes on a new Dodge Journey Sxt Blacktop Edtion, I had received a quote in writting from Al Perry at there sister store in San Bernadino for $2000 drive of with a payment of $179mo for 39mo. I went in Friday night and met with Ben Adkins, I test drove the car and then wanted to verify pricing. Ben spoke with his leasing speacialist and offered to beat the deal at $2000 down with a $149mo payment. I told him that my dad would be assisting with financing and wanted the price locked down since he would be driving an hour to do the deal. Ben called my dad and verified pricing and we were set to come in the next day. Upon arriving at the Moss Bros my father and I were shown the vehicle once again by Ben and then proceed to go inside to take car of the paperwork. We were passed of to the leasing speacialist who immediately began questioning us about where we wanted to be with our monthly payment and down payment. We were both suprised because the quote had already been given and verified the day before. After receiving a new quote of $10,000 down and $280mo were were again passed off to the finance manager. He explained there was no way even a base journey could be purchased for the original quoted price. Ben Adkins and Moss Bros Dodge has been the worst dealership experience I have ever had. They attempted a bait and switch even after having a quote in writing. Dealers like Moss Bros give Dodge a bad name and I would never consider buying a Dodge vehicle now. I went across the street and purchased a 2013 Chevy Equinox 1LT for $2000 down and $109mo at Singh Chevrolet. Avoid this dealer at all cost,if anyone want to see there lies I have multiple emails and quotes about the transaction. Tliebelt13@gmail.com. More

Why have I given this dealership this rating because I truly believe this dealership deserves 5 out of 5 stars for customer service, friendliness,overall experience and many other factors. I’ve been car s truly believe this dealership deserves 5 out of 5 stars for customer service, friendliness,overall experience and many other factors. I’ve been car shopping the last 6 months with nothing but stress and headaches. Usually, the whole car buying experience for me is nothing but pure stress and a headache. At Moss Bros Chrysler Jeep Dodge of Riverside the staff tried to make my stress and headaches go away as quickly as possible. I admit dealing with me is dealing with a great pain, if you know what I mean. I'm extremely picky, undecisive and hard to please. However, the staff at Moss Bros treated me with dignity, care, respect, loyalty, compassion and pure love and support. I love these guys and they love their customers. They make their customers feel important and their customer’s happiness is there number one priority. My stressful tears quickly became joyful smiles. They listened to my concerns and solved all my worries with answers. They went way and beyond out of their way to help me, for many different reasons throughout my car buying experience. If they didn’t know answers to my many questions, they quickly found out. They informed me about their advertised specials, dealer incentives and worked incredibly hard to get me the best price, deal, financing and satisfy all my needs on my new car. Together as a team they pushed through the challenges and took initiative to fulfill my happiness. I felt like my car buying experience was more about satisfying (me) the customer and my pure happiness, then just selling a car. They stand behind everything they promise. Did I mention they offer discounts on services and lifetime oil changes. I highly would recommend Moss Bros Chrysler Jeep Dodge of Riverside to everyone I know and to others as well. My car buying experience was pure satisfaction. They made a great new friend and I’ve made many new ones. Thank you so much, Moss Bros for your patient, understanding, heart warming staff for taking care of me. Special thanks to Bill Ludsford, ( General Manager) Asad ( Sales Manager) , Mickey (Assitant Sales Manager), Jason Cooke (sales), Wally Lema (sales), Steve (Sales), Thomas (financing) and the rest of the staff who helped me. Greatly appreciated!! you guys are the best, no words can truly express how grateful and happy I am. More

Being in the automotive industry on the Credit & Compliance side I have a lot of knowledge and insight into many of the dealerships in the area. I have always found Moss Bros. to act in the most pro Compliance side I have a lot of knowledge and insight into many of the dealerships in the area. I have always found Moss Bros. to act in the most professional manner and go above and beyond when it comes to customer service and support. Recently I purchased my third car from Moss Bros. and over the years the standards have only gotten better. This last itme I went in directly to the general manager Bill Lunsford as a repeat customer and Bill answered all the questions I needed to strengthen my decision process to go back to Moss and purchase again from them. Bill put me in touch with Nick Hassan and the experience could not have been more enjoyable (can you imagine a car buying experience being enjoyable with no pressure....well it was). Nick worked out a great price for us and suggested the proper ad-on products that suited our specific needs. Nick was not only informative but made us feel as if he would really be there for support down the road if we ever needed him. Well he has been there for us in every instance over the last year. Nick has given us outstanding service, follow up, and just great advice with all of our car needs. In a couple of years we will be back to work with Nick and Moss for another purchase. More

Hands down the best car purchasing experience I've had. Helpful and knowledgable staff, amazing deals, nice dealership, beautiful cars, and no pressure tactics. You just can't beat that winning combin had. Helpful and knowledgable staff, amazing deals, nice dealership, beautiful cars, and no pressure tactics. You just can't beat that winning combination. I was told yesterday at another dealership, who were not nearly as friendly OR knowledgable on their own vehicles that I would never find their price anywhere else. Moss Brothers not only met it, the beat it, and made the entire deal painlessly. I will definitely return. I will also give glowing recommendations because I truly believe these guys are the best. More

I have nothing but positive things to say about this dealer. After giving up on Jeep Dealers in San Diego due to poor follow up, and just plain bad customer service, I found Moss Bros online, and JR Lag dealer. After giving up on Jeep Dealers in San Diego due to poor follow up, and just plain bad customer service, I found Moss Bros online, and JR Lago called me back and was a star from the first phone call through the finish of the sale. He found me the exact Jeep Rubicon I was looking for in the color I wanted, and not only made me a good deal, but made the entire car buying process a joy! I would highly recommend Moss Bros. and JR Lago to everyone I know, especially considering what poor service and attitudes the Jeep Dealers in San Diego have. The Finance Manager was excellent, gave me a good deal on a lifetime warranty, and a good interest rate since my credit is 780. I have been telling my Jeep friends how great Moss Bros is since the day I bought my Rubicon, and will continue to do so! More

Recently I wasa one of many people in the market looking to purchase a new automobile, specifically a SUV. We decided to go to Moss Bros. Chrysler, Jee, Dodge, Ram in Riverside, Ca. The salesmaen were ver to purchase a new automobile, specifically a SUV. We decided to go to Moss Bros. Chrysler, Jee, Dodge, Ram in Riverside, Ca. The salesmaen were very helpful as was the VP General Manager who went out of his way to make sure that we were satisfied with the SUV, and entire purchase package. The entire staff was very professional and made sure that we had no doubts about the purchase. Visit this company and see for yourself. Mr. & Mrs. Jesse Oropeza More

My husband just got a new Jeep Wrangler from Tim at Moss Bros Jeep in Riverside the previous month. I drove it and wanted one also as it is very easy to drive and a great 4x4 for our mountain snow. Mr. Morg Bros Jeep in Riverside the previous month. I drove it and wanted one also as it is very easy to drive and a great 4x4 for our mountain snow. Mr. Morgan did a great job making it possible to trade in my fairly new Ford 4x4 for a Wrangler as well. He was friendly, responsive and very accurate with the numbers just as before. We were already sold based on prior experience with Tim Morgan and our other new Jeep Wrangler. We just about did the deal over the phone and were at the dealership for slightly over an hour. Tim showed me all the features of my new Jeep and even connected my phone to the bluetooth. Many thanks to David Espinosa for getting us the great interest rate. Tim Morgan and Moss CJD Riverside are so great to "deal" (pun intended) with it is a wonder how they are able to keep a high volume vehicles in their inventory. Christine T. More

I had a very pleasant experience with the Internet Team: Tim and J.R. They were both very helpful, knowledgeable and they went the extra mile to help me find exactly the Jeep Grand Cherokee with the feature Tim and J.R. They were both very helpful, knowledgeable and they went the extra mile to help me find exactly the Jeep Grand Cherokee with the features I wanted. They also understood my financial needs and made things work for my situation involving trading in my 2004 Durango. I would certainly purchase another vehicle from this team and Moss Bros. and will be recommending you to others. My husband purchased his RAM from another Dealer but will be going to Moss Bros. for his services now. My husband and I also really liked that Tim delivered my new Jeep to our home and took a lot of time explaining all the features and answering our questions. More

I had previously purchased a Jeep from another local dealership. I also was referred into that same dealership by a friend who owns multiple other franchises. I made contact with the GM there and the dealership. I also was referred into that same dealership by a friend who owns multiple other franchises. I made contact with the GM there and the internet sales manager. My wife and I had a terrible experience. Despite being a finance professional myself, a previous client of that dealership, and being referred to a high level employee there I received the run around, didn't feel as though we were being given the straight scoop nor the best pricing possible. That is when I contacted Moss Bros of Riverside online for a quote on a Wrangler. Tim Morgan stepped in and provided excellent service. He was responsive, listened to my specific requests for the desired vehicle and performed in every way. The difference in cost of the same vehicle was staggering and the monthly payment was close to $200 cheaper. Since notifying them of my decision to go with another dealer, I have received multiple phone calls apologizing from the other dealership. Too little too late. Moss Bros. has earned my Jeep business from here on out and the bonus is my wife, kids, and I love the vehicle we bought! Well done Tim, JR, Dave, Nick, Melissa, Nicole, and all of the support staff there at Moss! More