Moss Bros. Chrysler Dodge Jeep RAM Riverside

Service Dept - Great Customer Service. Please share your customer service values with the Jeep Dealership in Redlands and San Bernardino, because they are terrible. I came to your dealership for better cu customer service values with the Jeep Dealership in Redlands and San Bernardino, because they are terrible. I came to your dealership for better customer service and thank you for delivering. More

You have to try to be this bad, your jaw may drop after reading this review. Let’s start with my very first conversation with the dealership before making the 2 hour drive to look at a Ford F-250. I ask a reading this review. Let’s start with my very first conversation with the dealership before making the 2 hour drive to look at a Ford F-250. I ask a very simple question “ are there any hidden fees I need to be aware of” They answer with a convincing “No” ..so we make a appointment to look at the truck. After a very short test drive because the truck was on dead empty we returned and started the negotiations. Guess what? Not only do they have hidden fees, they have $3100 worth of them. Unbelievable, 1st lie.. and it only gets better. After a few days of negotiations with a very lazy and completely incompetent salesmen we make a deal. This is where it gets good, they needed another 3 days to run it through their inspection, detail, gas up, add extras etc. Fine by us if they actually did it... We get the call Friday morning that our truck is ready, so we make the 2 hour trip for a 3rd time for our appointment to pick it up. We showed up to a absolute nightmare. Truck looks like crap( no detail, not even a cleaning ), still on empty, they can’t provide ANY paperwork on their inspection (because it wasn’t done) oh and the $3,100 is extras/ “hidden fees” that we paid for.. NONE of them were installed on the truck. We had to catch all of the this! If this isnt trying to pull the wool over our eyes I don’t know what is..At this point they all start to point the finger at one another, including assistant manger pointing the finger at the other assist. manager. Not at any point during this astonishing madness did the actual “manger” come out, he’d rather just hide behind his glass. Guess the apples don’t fall far from the tree. It’s comedy to witness adults/ ‘professionals’ acting in this manner. Customer service at it’s absolute worst. We are beyond disappointed and not to mention upset that we picked this joke of a dealership to potentially purchase a $50k truck at. I could go on with other major disappointments but I think you get the point. Go elsewhere, trust us. More

They were awesome! I live in a very remote area and the salesman brought the documents to my house for signing and delivered my beautiful new Hellcat the next day! Will definitely work with them again! salesman brought the documents to my house for signing and delivered my beautiful new Hellcat the next day! Will definitely work with them again! More

Absolute worst experience ever. Don’t deliver on what they promise, sales managers are not honest and give you the run around. Go elsewhere. Adam they promise, sales managers are not honest and give you the run around. Go elsewhere. Adam More

Basel at rhe service center was great, very professional and courteous. I am thankful and they all did a great job. I will go back for further service on my Jeep. and courteous. I am thankful and they all did a great job. I will go back for further service on my Jeep. More

This is the most CHICKEN xxxx dealership you will ever find! They scheduled an appointment to service my truck, then after I left they closed down the dealership for a week without telling me. This would find! They scheduled an appointment to service my truck, then after I left they closed down the dealership for a week without telling me. This would of allowed me to retrieve my vehicle. I had a trip planned to tow my 5th wheel to Az. Thanks alot xxxxxxxx!!! More

This place rocks! I shopped around for a Ram 3500 for months. I was about to drive all the way to Arizona to buy because I could find a truck in California that was reasonably priced. At the last minut months. I was about to drive all the way to Arizona to buy because I could find a truck in California that was reasonably priced. At the last minute I sent in an offer to Miss Bros via online. Sami called me within minutes with a decent counter offer. It wasn’t within my budget so I counter agagain. Then we landed a deal. The transaction at the dealer was painless. Sami didn’t play games and treated me with respect. Eddie Hernandez in financing was also great. More

I went through about 10 or so other dealers before I thankfully found Moss Brothers and ended my misery. I found the Ram that I wanted at a deal I knew was good after talking with so many others. Henry thankfully found Moss Brothers and ended my misery. I found the Ram that I wanted at a deal I knew was good after talking with so many others. Henry and the sales managers were great to work with. My only regret is not talking to them sooner! Thanks Henry and Moss Bros, keep it up! More