Moss Bros. Chrysler Jeep Dodge Ram San Bernardino - Service Center

Al was my advisor, he did an excellent job. He went over and beyond the call of duty. Very happy with his attention to all my problems and the service that he gave me. He went over and beyond the call of duty. Very happy with his attention to all my problems and the service that he gave me. More

I brought my Charger in for an oil change with no appointment and the service writer Kayla came right over and got me right in and out fast. I don't think I was there 45 minutes. She was very informa appointment and the service writer Kayla came right over and got me right in and out fast. I don't think I was there 45 minutes. She was very informative and accommodating. They didn't try to sell me on a bunch of extras and she got me a little bit of a discount. Go see Kayla for your service needs. More

Do not go to this dealership! I purchased a Jeep grand Cherokee 3 years ago and have been treated terribly ever since. I was even told that because I was a woman I didn’t know wh I purchased a Jeep grand Cherokee 3 years ago and have been treated terribly ever since. I was even told that because I was a woman I didn’t know what I was talking about. The latest fiasco is that Robbie, a service guy, made a terrible mistake when entering my mileage in the service paperwork. Instead of 19,000 miiles, he put in 148,999! I called them that same day and insisted they fix this. Of course nothing was done! Now I am trying to purchase an extended warranty on my Jeep as it turns 3 years old. Because of Robbie’s error I am stuck. I have left many messages over the last 2 weeks. No call back or response of any kind. These people do not care. Once you sign to purchase, you are not important. More

I don’t think I’ve ever had such a poor experience, from sales to service. Sunday we purchased a 2022 challenger gt at moss San Bernardino. 1. We were in contact with Adrian via email about a price f from sales to service. Sunday we purchased a 2022 challenger gt at moss San Bernardino. 1. We were in contact with Adrian via email about a price for not only the car, but the trade in. This was not honored when we drove an hour+ out of our way to the dealership, and no attempt to rectify the situation was made. We received a “sorry for the miscommunication“. 2. When we brought this up to our terrible sales person Rudy, he brought in Matt the sales manager who was rude, and condescending. We told Rudy we would not be interacting with him again. 3. We paid for and was told the low-jack was ready to go. When we got home to set up the app, we received an error message stating hardware device needed to be installed. When I contacted Rudy he said that yes we would again have to drive an hour + out of our way for something we were told was completed. (No mention of further service required when we purchased). No apologies for any inconvenience. 4. There were sport pedals in a box in the trunk (new car) that weren’t installed. I was informed I would have to pay out of pocket to have this installed!! The attitude of the entire staff is very indifferent, and the bad experience just keeps on going. From sales to service. I guess the buck stops when you sign the paper work because no one seems to care about the customer. Will not recommend (to say the least). More

Customers beware: My recent experience with this dealership will be the last one. Moss Bros was recommended to me by a friend. I called Moss Bros back in March of 2022. I was surprised they brought dealership will be the last one. Moss Bros was recommended to me by a friend. I called Moss Bros back in March of 2022. I was surprised they brought me right in. 2015 Ram 1500 right in (even on a Saturday) impressive. Moss Bros -Service writer Jorge Estrada was great! My truck was at Moss Bros, from March until June,10 2022 ( WOW). Parts (engine) was under warranty and on backorder. No problem I understood. My lifetime warranty did not pay for a rental car service. (Ouch) This was on me for not reading the fine print.. Lesson Learned. I was notified throughout this repair process. 1. To get permission for a thermostat replacement. New Thermostat part was not covered under the Mopar extended warranty. I approved the part. I asked about labor charge being added since the tech is putting a new crate motor in. Crate motors do not come with this part. That said there should not be a labor charge on this (Double dipping labor charge on top of the warranty that has already paid). Very sketchy..2. Tech found a worn idler tensioner. Service writer stated that part was not covered under warranty. After reading my warranty contract that was found untrue. (Questionable). How many other customers paid for this same repair? 3. 6/3/22 - Good news your truck is running. Bad news the tech (Victor) Scratched your front LH fender. Me (wow) okay how long will this set us back? Adviser 3-4 days.. I was still disputing labor charge from the thermostat charge. Advisor we will take that charge off as well as the part charge.. (thank you). But our tech is losing money due to the warranty pro-rate. Me - I have been losing money daily - for a rental car. Hmm. Overall I am the end user that is taking the biggest hit> $3500.99 Rental car fees for the term of the repair. On 6/10/22- I followed up from open ended call the night before truck was to be completed at the end of the day on 6/9/22. Adviser promised truck would be ready by 2PM on 6/10/22. Great News! Upon my arrival to Moss Bros, my truck was parked in front of the collision center. Buffing compound dust on front bumper still, Hemi badge missing LH fender. RH front light was loose ( missing hardware). I advised Mr. Estrada I had some concerns on the repairs. He addressed the Badging and the loose light. Not the compound- dust that was very obvious. Advisor brought the truck back out of the shop. Parked the truck in front of the service MGR and directors office. Upon getting into my vehicle I noticed my air conditioning was blowing hot air - Truck was at operational temperature. I went back in and reported the issue immediately to the advisor. The tech Victor was walking by and the advisor brought the Moss Bros tech (Victor) over. 6/10/22 - @ around 230- 245PM - Camera should have captured incident- Red Ram 1500. The tech immediately said the truck arrived with no R1234yf in the system. Mind you I drive year around with my windows up and use my ac dailey. (CA). Moss Bros, Victor became Very Agitated at me for questioning his statement approach to the point that a altercation could have happened at anytime. (Great presentation of integrity). Moss Bros - tech Victor, went storming off, Service Advisor did not step in during this dispute noir did any other Moss Bros representative step into to de-escalate Moss Bros tech Victor's temperament to a customer. I made a verbal complaint to: Moss Bros - Dan - service Manager or Director ( Unclear). No responsibility was taken. For the techs actions. More so putting it on the service writer. Not even a sorry for our techs actions. Or even a how can Moss Bros make this right? Advisor- Jorge Estrada. ( stated tech Victor has had previous attitude issues) Truck was recharged - still luke cool not cold.. I will be taken it to another dealer follow up on this... My Durano appointment - please cancel for AC service... CUSTOMERS BEWARE .Regards - Eddie Ref invoice B1CS870194 More

Today I took my truck back to the dealer for engine light on and Pedro was kind enough to take it in for inspection right away. He was also able to find the problem and fix it the same day. He managed the si on and Pedro was kind enough to take it in for inspection right away. He was also able to find the problem and fix it the same day. He managed the situation with professionalism. He was courteous and attentive at the checkout time. Based on my own experience on this visit I strongly recommend Moss Bros Chrysler San Bernardino for your future endeavors. More