Moss Bros. Chrysler Dodge Jeep RAM San Bernardino
San Bernardino, CA
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206 Reviews of Moss Bros. Chrysler Dodge Jeep RAM San Bernardino
I was unhappy with the service here because I was charged full price on the repairs , that MOPAR covered under warranty , so I paid the invoice plus they got me to get financed by Sunbit for the full amount full price on the repairs , that MOPAR covered under warranty , so I paid the invoice plus they got me to get financed by Sunbit for the full amount and then to find out that Mopar warranty paid them same amount days later after my car service so they ripped me off and when I contacted the advisor they didn’t wanna do nothing about it and gave me a run around. I spoke to management he was nice but the solution to this that he offered wasn’t what I was looking for , because it only benefited him and dealership More
Al was my advisor, he did an excellent job. He went over and beyond the call of duty. Very happy with his attention to all my problems and the service that he gave me. He went over and beyond the call of duty. Very happy with his attention to all my problems and the service that he gave me. More
I brought my Charger in for an oil change with no appointment and the service writer Kayla came right over and got me right in and out fast. I don't think I was there 45 minutes. She was very informa appointment and the service writer Kayla came right over and got me right in and out fast. I don't think I was there 45 minutes. She was very informative and accommodating. They didn't try to sell me on a bunch of extras and she got me a little bit of a discount. Go see Kayla for your service needs. More
Do not go to this dealership! I purchased a Jeep grand Cherokee 3 years ago and have been treated terribly ever since. I was even told that because I was a woman I didn’t know wh I purchased a Jeep grand Cherokee 3 years ago and have been treated terribly ever since. I was even told that because I was a woman I didn’t know what I was talking about. The latest fiasco is that Robbie, a service guy, made a terrible mistake when entering my mileage in the service paperwork. Instead of 19,000 miiles, he put in 148,999! I called them that same day and insisted they fix this. Of course nothing was done! Now I am trying to purchase an extended warranty on my Jeep as it turns 3 years old. Because of Robbie’s error I am stuck. I have left many messages over the last 2 weeks. No call back or response of any kind. These people do not care. Once you sign to purchase, you are not important. More
Please try to go anywhere else if possible. This car dealership definitely doesn’t care about anything else but getting money from you. I came in last month to purchase a car from them and was This car dealership definitely doesn’t care about anything else but getting money from you. I came in last month to purchase a car from them and was “approved” for the vehicle we decided on. They decided to wait a about 3 weeks before telling me I was driving around in car I wasn’t approved for. I’ve never heard of anyone being able to drive off from a dealership and hasn’t been approved by a bank yet to take the vehicle. I was first told I needed to come in and redo the paperwork for the vehicle I was told I was “approved “ for but that wasn’t the case. When I was finally able to make it to the dealership mind you I work 8-5 and live about an hour from the dealership. My work place is about an hour and half way from them so I’m not exactly around the corner from them. The only reason they wanted me to come in was because I apparently wasn’t approved for the car that they let me drive off in. I was told I would have to pick another car and take back the car I traded in until they could find me another vehicle that I could be approved for. Before I left I was told by in the morning they would have a answer for me. No one called me the next morning I had to call them. When I called no one knows anything of what I’m talking about , then all of the sudden they’re working on it and need me to send my paycheck stubs in again and I would also need a co-signer. I was able to do that and was told they were working on getting a Honda Civic. The next morning I was told I was approved for the Honda, I was sent pictures of the car also. I was then informed that all I needed to do was come by the dealership and sign paperwork and I’d be good to go. I drive to the dealership when I get off of work just to find out the car was sold and no one knows what I’m talking about. Then they tell me I have to show proof of income but I was confused because I emailed one of their sales staff the morning before my paycheck stubs and was told they received them. At this point I’m over it and I tell them just to give me my money and title back. Now I have to wait most likely until Monday to get my money back and who knows how long for my title because they sent it off to be processed. I don’t even know why my title was sent off if I wasn’t even approved for a car yet.They definitely were not trying to help me get into another car and it would have been nice of them to be honest about everything instead of giving me the runaround. They made me feel as if I was inconveniencing them and didn’t want to deal with me at all. This the worst experience I’ve ever had with a car dealership. I just hope this review saves someone else from the same hassle I went through. More