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Moss Bros. Honda - Service Center

Moreno Valley, CA

4.8
201 Reviews

201 Reviews of Moss Bros. Honda - Service Center

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September 18, 2025

The pressure light came on minutes after they delivered, I had to fix it at home. More

by GGMCOCO2123
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don remember
Sep 18, 2025 -

Moss Bros. Honda responded

We're disappointed to hear about your experience. We apologize for the oversight that led to your pressure light coming on. This is not up to our standards. We appreciate you bringing this to our attention and want to find a solution for you.

September 17, 2025

I did not have a great experience but I don't blame anyone, To fix the problem with the brake "actuator" required three trips to Moreno Valley from Redlands and, for each visit, I waited around for a f More

by BRUCEGRIP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nin
Sep 17, 2025 -

Moss Bros. Honda responded

Thank you for your feedback. We sincerely apologize for the multiple trips and the inconvenience you experienced. It's unacceptable that both the electrical connector and the car wash were missed. We will be addressing these issues with our team to ensure it does not happen again.

September 16, 2025

Super helpful, friendly and very informative. Answered all my question's and the service was done fast . More

by erniemena
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick
Sep 17, 2025 -

Moss Bros. Honda responded

We're thrilled to get your 5-star feedback! It's fantastic to know that our team was able to answer all of your questions and provide you with quick, friendly service. We hope to see you again soon.

September 15, 2025

Quality customer service professional and understanding of your car needs. Early start and keeps you informed about your vehicle. More

by blackgatsby.jb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank
Sep 16, 2025 -

Moss Bros. Honda responded

We really appreciate you taking the time to share your positive experience. We believe that professional service and clear communication are key to a great repair experience. It's fantastic to know we met your expectations and that you feel well-informed about your vehicle's needs. Thanks again!

September 15, 2025

I have a Honda Pilot and a Honda Accord. SinceI purchased both vehicles, I have had them serviced at Moss Bros. The service has always been excellent. Employees working in the service dep More

by whurd1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
All the service reps have been excellent.
Sep 15, 2025 -

Moss Bros. Honda responded

Thank you so much for your fantastic review! We're thrilled to hear that you've consistently had excellent service for both your Honda Pilot and Honda Accord. We take great pride in our knowledgeable and professional team, and it means a lot to us that you've trusted us with your vehicles for so long. We truly appreciate your loyalty and look forward to seeing you again.

September 14, 2025

My service advisor kept me informed about my vehicle. My wait time was reasonable. Price for service was good. More

by mar2105
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ricky
Sep 15, 2025 -

Moss Bros. Honda responded

Thank you for the fantastic review! We're so glad that your service advisor kept you informed and that you were happy with the wait time and price. We appreciate you taking the time to share your feedback!

September 13, 2025

Best service adviser every time we go and service my car we get good customer service More

by FRANKY_DAMAN2@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gustavo
Sep 15, 2025 -

Moss Bros. Honda responded

We appreciate you taking the time to share this feedback! It's great to know that our service advisor is consistently providing the best customer service. Thank you for your business!

September 13, 2025

Frank was very helpful and I was able to get me in and out very quickly. More

by msparish2002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Thompson
Sep 15, 2025 -

Moss Bros. Honda responded

Thank you so much for the five-star review! We're thrilled to hear that Frank was so helpful and that you were able to get in and out quickly. We'll be sure to pass along your kind words to him. We appreciate your business and look forward to seeing you again!

September 13, 2025

The TSB was handled and the Pilot runs great. My only issue is the tech left a loose bolt sitting on top of my intake manifold. It doesn’t appear to be one for my truck, but I’m not the expert. A More

by nslemmer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nin
Sep 15, 2025 -

Moss Bros. Honda responded

Thank you for your feedback. We're glad the TSB was handled and your Pilot is running great. We sincerely apologize for the loose bolt and the mess left in your engine bay. That is unacceptable and not the standard of work we expect. We are addressing this with our team.

September 12, 2025

Service rep was profesional and very helpful by helping with a payment plan for the work performed More

by OLUNAD
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Franklin
Sep 12, 2025 -

Moss Bros. Honda responded

This is so great to hear! Our team works hard to make the service process as smooth as possible, and we're thrilled that our service rep was able to help you with a payment plan. That’s exactly the kind of helpfulness we aim to provide. We will be sure to pass along your kind words. Thank you for choosing us!

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