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Moss Bros. Toyota of Moreno Valley

Moreno Valley, CA

3.9
604 Reviews
The Moss Family of dealerships - Moss Bros Chrysler Jeep Dodge of Riverside, San Bernardino, and Moreno Valley, Moss Bros. Honda, and Moss Bros. Toyota - successfully operates all of their stores at an elite level of service such as the Dodge "5 Star", Toyota Signature and Honda Excel. But it's not surprising at Moss, where our motto is "to not only meet, but exceed customer expectations." In other words, "At Moss, You're the Boss!"
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12630 Motor Way

Moreno Valley, CA

92555

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Showing 604 reviews

March 05, 2026

Tony helped with every step of the process I recommend to however decides to buy a car from him. More

by ricardo lara
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tony
Mar 05, 2026 -

Moss Bros. Toyota of Moreno Valley responded

Thank you for the 5-star review! We’re glad to hear Tony was able to guide you through every step of the process. We truly appreciate your recommendation!

March 04, 2026

I have been bringing my Toyota Corolla here since I bought it there in Mireno Valley Moss motors and I bring it here for service and this weekend. I brought it to Rick in your Service Department and he More

by MANNVALTERRIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ricky (Services’s Dept)
Mar 05, 2026 -

Moss Bros. Toyota of Moreno Valley responded

Thank you for your kind words and continued trust! We’re thrilled to hear Rick provided excellent, friendly, and thorough service for your Corolla. We’ll be sure to pass along your praise, and we look forward to seeing you at your next visit!

March 04, 2026

My experience at Moss motors was excellent. Rick was my service writer. He was very kind very thorough and very quick. It was a pleasure meeting him and my visit was great thank you Rick.. More

by MANNVALTERRIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ricky (servicewriter)
Mar 04, 2026 -

Moss Bros. Toyota of Moreno Valley responded

Thank you for the wonderful 5-star review! We’re thrilled to hear you had an excellent experience and that Rick provided kind, thorough, and efficient service. We’ll be sure to share your kind words with him!

March 04, 2026

Tired contacting service advisor and never received call back also reached out to manager and never received a call back More

by becerra.jess
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Hassim
Mar 04, 2026 -

Moss Bros. Toyota of Moreno Valley responded

We regret that your calls were not returned and understand your frustration. Clear and timely communication is extremely important to us, and we clearly fell short here. Please contact our Service Manager directly at (951) 247-8000 ext. 7279 so we can personally assist you.

March 04, 2026

Muy bueno me gustó el trato mi amables el único detalle es el depto de financiamiento pero dentro de todo el trato es bueno espero tener trato con Toyota espero y no sea la único trato More

by CAMACHOHUGOALEJANDRO
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Antonio
Mar 04, 2026 -

Moss Bros. Toyota of Moreno Valley responded

¡Gracias por su comentario! Nos da mucho gusto que haya quedado satisfecho con el trato recibido. Tomamos en cuenta su observación sobre financiamiento y trabajaremos para mejorar ese aspecto. Será un placer volver a atenderle en el futuro.

March 03, 2026

I was very impressed by all the attention each customer received during the line outside and I was very impressed by the implementation of the machine that is able to see how your tires are and if alignmen More

by richkim2391
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sal
Mar 04, 2026 -

Moss Bros. Toyota of Moreno Valley responded

Thank you for the amazing 5-star review! We’re so glad you noticed the extra attention our team provides, even before you step inside. Our tire inspection technology and technician video updates are designed to give you full transparency and confidence in your service. We truly appreciate your feedback and look forward to continuing to take great care of you!

March 03, 2026

Staff was friendly and attentive, downside is wait time. Extended amount of time being there for any service, process, or inquiry. More

by nattyjim95
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jerry, Moe, Miguel, Alex
Mar 04, 2026 -

Moss Bros. Toyota of Moreno Valley responded

Thank you for sharing your experience with us. We’re pleased to hear our staff was welcoming and attentive. We do regret the wait time and understand how that can impact your visit. Your feedback is valuable, and we’ll use it to continue improving our service process.

March 03, 2026

Very good and nice people, knows what I need and help me out with everything More

by 6698sj
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Forget
Mar 04, 2026 -

Moss Bros. Toyota of Moreno Valley responded

Thank you for the 5-star review! We’re so glad our team was able to understand your needs and help you every step of the way. Providing friendly and knowledgeable service is always our goal. We appreciate your support!

March 03, 2026

I always receive excellent service from this dealership. I also buy my cars from this dealership. More

by AKBAR1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember the names.
Mar 04, 2026 -

Moss Bros. Toyota of Moreno Valley responded

We’re incredibly grateful for your ongoing support! Knowing you rely on us for both service and vehicle purchases is the highest compliment we can receive. Thank you for being a valued customer!

March 03, 2026

They told me emphatically that the problem with my vehicle was the throttle body. $1.5K later in repairs, my son is still experiencing the same problem but he's now up in Sacramento. In my view, the More

by tin.cheung
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rick
Mar 03, 2026 -

Moss Bros. Toyota of Moreno Valley responded

We sincerely apologize for your experience and understand how frustrating this must be, especially after investing in repairs that did not resolve the issue. That is not the level of accuracy or service we strive to provide. We also regret the VIN documentation error, as proper record-keeping is essential. Your feedback is being taken very seriously, and we would appreciate the opportunity to review the diagnosis and discuss next steps with you directly. Please contact our Service Manager directly at 951-247-8000 ext 7279 so we can work toward a resolution.

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