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Moss Bros. Toyota of Moreno Valley

Moreno Valley, CA

Overview
Reviews
Vehicles
3.6
320 Reviews
The Moss Family of dealerships - Moss Bros Chrysler Jeep Dodge of Riverside, San Bernardino, and Moreno Valley, Moss Bros. Honda, and Moss Bros. Toyota - successfully operates all of their stores at an elite level of service such as the Dodge "5 Star", Toyota Signature and Honda Excel. But it's not surprising at Moss, where our motto is "to not only meet, but exceed customer expectations." In other words, "At Moss, You're the Boss!"
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12630 Motor Way

Moreno Valley, CA

92555

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Showing 320 reviews

August 28, 2025

It was an easy service experience. Sal got me in and out for my Toyota Highlander recall. He was professional and courteous. Thank you again for making me a happy customer. More

by ktoke20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sal and Elmer
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August 28, 2025

They really need to be on the same page about what service is being done. They said they didn’t rotate my tires and paperwork doesn’t say it…. If their system says different. The service manager is ju More

by vargasj_2015
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steve and Marty
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August 27, 2025

My sales associate Jose was great, knowledgeable, professional and very helpful. Facility was clean everyone was kind. More

by jvfalzone
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jose was fantastic
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Aug 27, 2025 -

Moss Bros. Toyota of Moreno Valley responded

Thank you for the positive review!

April 09, 2025

I bought a set of tires there, when I got a nail on the tire, they told me go to American tires to fit it. No warranty on nail…. . I’m thinking about their services in the future. Should I continue with th More

by dnguyen37h107
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Manager
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January 26, 2025

I have never had such a horrible experience. I drive off the lot with paperwork signed and they called me a week later saying I had to return the vehicle. Now I am scrambling talking to other de More

by armstead7832
Recommend Dealer
No
Employees Worked With
Moe
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Jan 27, 2025 -

Moss Bros. Toyota of Moreno Valley responded

Hello, We're sorry to hear that there were some issues with our sales department. We would like to have you reach out to our General Manager Arnold Flores at 951-247-8000 x7122 so that he can further assist in any way to help get you into another vehicle, or help with getting back your down payment. We understand how frustrating this can be, and we hope to hear back from you soon so our team can work to make this a positive experience for you.

January 18, 2025

I had a very disappointing experience with Moss Brothers Toyota in Moreno Valley. After leasing my BZ4X 13 months ago, I was told I would receive a second key. When I was called to collect it on January 16, More

by Karim
Recommend Dealer
No
Employees Worked With
Disappointing
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Jan 20, 2025 -

Moss Bros. Toyota of Moreno Valley responded

Hello Karim. We are sorry to hear that you are having an issue with your second key. We ask that you please reach out to our director to see what can be done to better help in this situation. Please reach out to Arnold Flores at 951-247-8000 x7122 and we hope to hear back from you soon. We appreciate your business and work hard to make our customers happy.

Jan 22, 2025 -

Karim responded

The issue started when I was contacted by a member of your team who informed me that the second key to my vehicle was readily available at the dealership which late by 13 months. However, upon my arrival, after spending considerable time there, I was told that I needed to pay for the key as it was allegedly not included in my contract. When I declined, I was treated rudely and was asked not to speak further and, on more than one occasion, to leave the premises. Following this incident, I lodged a complaint with Toyota, who confirmed that the second key was, in fact, included in my contract and in your dealership. This validation not only highlights the mistake made but also raises serious concerns about the behavior and professionalism of your team. I was quite surprised by your response, which simply directed me to call and follow up. It is your team's responsibility to take appropriate action, including extending a sincere apology for the unprofessional and deceptive conduct I experienced. I trust you will take this matter seriously and address the situation appropriately to prevent such occurrences in the future. I look forward to your prompt action

November 24, 2024

Hello all, Mr. Brendan Barrett is not an honest and professional person. He mentioned was going to give me a "So called Discount" but instead increased the price. More

by GuardYourPeace
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Brendan Barrett and Tony Chavez
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September 17, 2024

This dealership LIED to me and DECEIVED me in so many different ways! If anyone needs to know, just message me More

by NEGLECTED CUSTOMER
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Andrew is all I know
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Oct 08, 2024 -

Moss Bros. Toyota of Moreno Valley responded

Hello, we're sorry to hear that you had issues with our Toyota location. We would like to hear from you directly on the problems that you dealt with so we can address your concerns accordingly and ask that you please give us a call to 951-247-8000 x7122 . We appreciate you contacting us, and we hope to hear back from you soon.

Oct 08, 2024 -

NEGLECTED CUSTOMER responded

The dealership sold me a car that was used with 90 miles on it as a “new” car. But told me it was brand new and they only had one key…. The one key was allegedly on order with Toyota corporation for a backlog from Covid (Allegedly) But the dealership decided to say that my key was part of that backorder and lied to me, and said one would be sent to me, but I never received the key and Toyota has no history of ordering the key so the dealership lied to me. it’s a used vehicle

April 26, 2024

Frustrated by the customer service. Missed installing a part on a recent repair. Haven't remedied the repair yet. They got paid. Forget me or the missing part they promised to order and More

by wende
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Several
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Apr 26, 2024 -

Moss Bros. Toyota of Moreno Valley responded

Hello, we are sorry to hear that you have been having a poor experience with the customer service at the Toyota Moss Bros. Location. If willing, we would like to hear from you to help in any way possible to get this taken care of for you. If you could give a call to our GM Arnold at 951-247-8000 extension 7122 we would greatly appreciate it. We hope to hear from you soon to resolve this issue. Thank you, and we hope you have a great rest of your day.

April 10, 2024

Asked for the OTD price with Daniel T. He didn't want to provide it via email. Other Toyota Dealers were willing to provide it via a spec sheet or email. In his words, "We do not discl More

by Private_Customer
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Daniel Tielsch
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Apr 10, 2024 -

Moss Bros. Toyota of Moreno Valley responded

Hello, I am sorry to hear this, please allow me to step in to help resolve your concerns. If you can please give me a call at your earliest convenience and I will be happy to personally assist. 951-247-8000 extension 7122, we hope to hear back from you soon.

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