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Moss Bros. Toyota of Moreno Valley

Moreno Valley, CA

3.7
381 Reviews
The Moss Family of dealerships - Moss Bros Chrysler Jeep Dodge of Riverside, San Bernardino, and Moreno Valley, Moss Bros. Honda, and Moss Bros. Toyota - successfully operates all of their stores at an elite level of service such as the Dodge "5 Star", Toyota Signature and Honda Excel. But it's not surprising at Moss, where our motto is "to not only meet, but exceed customer expectations." In other words, "At Moss, You're the Boss!"
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12630 Motor Way

Moreno Valley, CA

92555

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Showing 381 reviews

October 14, 2025

Accurate, Professional, Detailed and very responsive to our inquiries. Service Advisor Stephen is a great asset to your Team. Keep up the great work! More

by gplizarraga
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen
Oct 15, 2025 -

Moss Bros. Toyota of Moreno Valley responded

Thank you! We're glad you found our service accurate, professional, and detailed. We appreciate the five stars!

October 12, 2025

I had an amazing experience at Toyota of Moreno Valley! From start to finish, the entire team made the process so smooth and stress-free. Arnold was incredibly patient and knowledgeable — he took the time More

by isaacgirl1738
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Arnold Flores , Ali,Roy
Oct 13, 2025 -

Moss Bros. Toyota of Moreno Valley responded

Thank you for the incredible review! We're so happy to hear that Arnold, Ali, and Roy made your experience smooth and stress-free. It means a lot to us that you felt supported and cared for every step of the way. Enjoy your new vehicle — and thank you for trusting Moss Bros. Toyota of Moreno Valley!

October 12, 2025

Great atención by the seller Mario we fought for the deal we want and we are happy with it thanks More

by dantemiranda1969
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mario and Oscar
Oct 13, 2025 -

Moss Bros. Toyota of Moreno Valley responded

We appreciate your 5-star review! It's great to hear Mario provided excellent service and worked with you to get the deal you wanted. Your satisfaction is our top priority — thank you for choosing us.

October 12, 2025

Amazing experience! Angel and Tony made buying my new vehicle smooth, stress-free, and enjoyable. Highly recommend! More

by Jose and JoAna
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Angel,Tony, Anthony
Oct 13, 2025 -

Moss Bros. Toyota of Moreno Valley responded

Thank you so much for the great review! We're thrilled to hear Angel and Tony made your experience smooth and enjoyable. We truly appreciate the recommendation — enjoy your new vehicle!

October 11, 2025

Customer Service Excellent, looking forward to our next meeting/appointment. Location is excellent for my needs. More

by barnesfa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen Sanchez
Oct 13, 2025 -

Moss Bros. Toyota of Moreno Valley responded

We appreciate your kind words and are pleased to know our service and location met your expectations. Looking forward to your next visit — we're here whenever you need us!

October 11, 2025

It is very misleading that you have “manager special's” on your dealer website but once you arrive and tell manager Ali about what was seen online it’s not factual. The salesman Jesus was very helpful in s More

by ttlz2931
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jesus, Ali
Oct 13, 2025 -

Moss Bros. Toyota of Moreno Valley responded

Thank you for your feedback. We sincerely apologize for the confusion regarding the “Manager Specials” and the experience you had during your visit. This isn’t the standard we strive for, and we’re using your comments as an opportunity to improve how we communicate our online offers in-store. We’re also reviewing how we handle customer interactions to ensure every guest feels valued from start to finish. We're glad Jesus was helpful, and we appreciate you giving us insight into where we can do better.

October 10, 2025

My initial buying experience was horrible, I felt like I was being taken advantage of and the numbers they came up with when it was time to sign, were nowhere near what was discussed. More

by gbcarter71
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Arnold Flores
Oct 10, 2025 -

Moss Bros. Toyota of Moreno Valley responded

Thank you for your honest feedback. We're truly sorry to hear about your experience. We take concerns like this seriously and will be reviewing it with our team to ensure it doesn't happen again.

October 10, 2025

Andres and all staff members were very professional and had a lot of knowledge of the different type of vehicles. More

by gutierreza404
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andres
Oct 10, 2025 -

Moss Bros. Toyota of Moreno Valley responded

We’re so happy to hear that Andres and the team took great care of you! Thank you for the 5-star review and for recognizing their professionalism and expertise.

October 10, 2025

Service was fine until I noticed a big spot of oil that was running down the hood of my truck and huge splatter spots across the entire front end. They even have a drive through car wash there but didn’t u More

by Cody
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Moss Bros Toyota
Oct 10, 2025 -

Moss Bros. Toyota of Moreno Valley responded

We sincerely apologize for the condition your truck was left in. That’s unacceptable, and we take your feedback seriously. We're looking into this internally to make sure it's corrected moving forward. Thank you for bringing it to our attention.

October 09, 2025

Service time was horrible. I had an appointment ,and it still took three hours for a oil change, and tire rotation. Most if not all the dealerships i have gone to over my adul More

by uncle67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tony Portillo
Oct 09, 2025 -

Moss Bros. Toyota of Moreno Valley responded

We understand how disappointing this must have been—especially when you made an appointment. Your time matters, and we clearly fell short. We’re addressing this with our team to ensure a better experience moving forward.

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