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Moss Bros. Toyota of Moreno Valley

Moreno Valley, CA

3.9
604 Reviews
The Moss Family of dealerships - Moss Bros Chrysler Jeep Dodge of Riverside, San Bernardino, and Moreno Valley, Moss Bros. Honda, and Moss Bros. Toyota - successfully operates all of their stores at an elite level of service such as the Dodge "5 Star", Toyota Signature and Honda Excel. But it's not surprising at Moss, where our motto is "to not only meet, but exceed customer expectations." In other words, "At Moss, You're the Boss!"
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12630 Motor Way

Moreno Valley, CA

92555

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Showing 604 reviews

October 16, 2025

Third time using Moss Bros. Dealership as always Steve Koslowski was great . Very helpful in getting me the vehicle I wanted. More

by MYJUNEBUG2012
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Koslowski
Oct 20, 2025 -

Moss Bros. Toyota of Moreno Valley responded

Thank you for your third visit! We're thrilled Steve Koslowski was great and helped you get the vehicle you wanted, as always. We appreciate your loyalty!

October 15, 2025

Was busy but Rick was informative and prompt to take care of me shuttling me home since it was going to be a long wait More

by Acampos91761
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick
Oct 15, 2025 -

Moss Bros. Toyota of Moreno Valley responded

Thank you for the feedback! We’re happy Rick was able to quickly get you home with our shuttle service. We appreciate your patience and your business!

October 15, 2025

My issues never get properly fixed, i always have to go back and forth to get my car fixed after a visit. A new issue occurs after every visit. More

by Manuel Munoz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
N/A
Oct 15, 2025 -

Moss Bros. Toyota of Moreno Valley responded

We apologize that your experience involves constant back-and-forth and new issues. We failed you, and we are treating this feedback as a priority. We are enacting swift internal changes to guarantee a complete, correct fix on the first visit moving forward.

October 15, 2025

I had a 9:10 AM appointment for my Camry’s first service, but my car wasn’t taken in until 9:40 AM. I was told it would take 1.5 hours, but it ended up taking 2.5 hours. I understand they were busy, and they More

by suraj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
NA
Oct 15, 2025 -

Moss Bros. Toyota of Moreno Valley responded

We sincerely apologize that we did not respect your time. Waiting 30 minutes just to start, followed by an hour delay, is unacceptable. We take your feedback on our scheduling very seriously and will be adjusting our appointment system to prevent future delays.

October 14, 2025

Accurate, Professional, Detailed and very responsive to our inquiries. Service Advisor Stephen is a great asset to your Team. Keep up the great work! More

by gplizarraga
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen
Oct 15, 2025 -

Moss Bros. Toyota of Moreno Valley responded

Thank you! We're glad you found our service accurate, professional, and detailed. We appreciate the five stars!

October 12, 2025

Great atención by the seller Mario we fought for the deal we want and we are happy with it thanks More

by dantemiranda1969
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mario and Oscar
Oct 13, 2025 -

Moss Bros. Toyota of Moreno Valley responded

We appreciate your 5-star review! It's great to hear Mario provided excellent service and worked with you to get the deal you wanted. Your satisfaction is our top priority — thank you for choosing us.

October 12, 2025

I had an amazing experience at Toyota of Moreno Valley! From start to finish, the entire team made the process so smooth and stress-free. Arnold was incredibly patient and knowledgeable — he took the time More

by isaacgirl1738
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Arnold Flores , Ali,Roy
Oct 13, 2025 -

Moss Bros. Toyota of Moreno Valley responded

Thank you for the incredible review! We're so happy to hear that Arnold, Ali, and Roy made your experience smooth and stress-free. It means a lot to us that you felt supported and cared for every step of the way. Enjoy your new vehicle — and thank you for trusting Moss Bros. Toyota of Moreno Valley!

October 12, 2025

Amazing experience! Angel and Tony made buying my new vehicle smooth, stress-free, and enjoyable. Highly recommend! More

by Jose and JoAna
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Angel,Tony, Anthony
Oct 13, 2025 -

Moss Bros. Toyota of Moreno Valley responded

Thank you so much for the great review! We're thrilled to hear Angel and Tony made your experience smooth and enjoyable. We truly appreciate the recommendation — enjoy your new vehicle!

October 11, 2025

Customer Service Excellent, looking forward to our next meeting/appointment. Location is excellent for my needs. More

by barnesfa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen Sanchez
Oct 13, 2025 -

Moss Bros. Toyota of Moreno Valley responded

We appreciate your kind words and are pleased to know our service and location met your expectations. Looking forward to your next visit — we're here whenever you need us!

October 11, 2025

It is very misleading that you have “manager special's” on your dealer website but once you arrive and tell manager Ali about what was seen online it’s not factual. The salesman Jesus was very helpful in s More

by ttlz2931
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jesus, Ali
Oct 13, 2025 -

Moss Bros. Toyota of Moreno Valley responded

Thank you for your feedback. We sincerely apologize for the confusion regarding the “Manager Specials” and the experience you had during your visit. This isn’t the standard we strive for, and we’re using your comments as an opportunity to improve how we communicate our online offers in-store. We’re also reviewing how we handle customer interactions to ensure every guest feels valued from start to finish. We're glad Jesus was helpful, and we appreciate you giving us insight into where we can do better.

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