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Moss Bros. Toyota of Moreno Valley
Moreno Valley, CA
493 Reviews
The Moss Family of dealerships - Moss Bros Chrysler Jeep Dodge of Riverside, San Bernardino, and Moreno Valley, Moss Bros. Honda, and Moss Bros. Toyota - successfully operates all of their stores at an elite level of service such as the Dodge "5 Star", Toyota Signature and Honda Excel. But it's not surprising at Moss, where our motto is "to not only meet, but exceed customer expectations." In other words, "At Moss, You're the Boss!"
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:30 PM
Saturday 9:00 AM - 9:30 PM
Sunday 9:30 AM - 9:00 PM
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 493 reviews
August 03, 2018
Service Review Always great working with Joe! He has excellent customer service and never failed to satisfy me every time I get my vehicle serviced. Great first time Always great working with Joe! He has excellent customer service and never failed to satisfy me every time I get my vehicle serviced. Great first time encounter with Sarah as well. Both are very good with what they do! More
by Service Review
Employees Worked With
Sarah Plotner, Nemecio "Joe" Vidrio
August 03, 2018
Recall on Airbags My vehicle had two recalls, airbags and slidding doors, so it was an all day repair. Drop off the car at 7am and picked it up at 8pm from the sales de My vehicle had two recalls, airbags and slidding doors, so it was an all day repair. Drop off the car at 7am and picked it up at 8pm from the sales department. Overall it was a very good experience. But I will like to note that there was some super long lines for service. More
by 111111
Employees Worked With
Frank Martinez
July 27, 2018
A wash would be great. Not used to getting serviced and no wash. Just feel a wash would be great. When I asked if they would wash it I was given a rude look followed with Not used to getting serviced and no wash. Just feel a wash would be great. When I asked if they would wash it I was given a rude look followed with a rude reply as if I was an idiot. Not too happy about that. More
by Secret shopper
Employees Worked With
Didn’t get names.
July 24, 2018
Last service 7/2018 Every time I take my vehicle to have service I come away extremely satisfied!!! The service manager Joe V. is " Great"!!! He always take time to ask h Every time I take my vehicle to have service I come away extremely satisfied!!! The service manager Joe V. is " Great"!!! He always take time to ask how I'm doing and how the family is doing. He is very busy bu always take time out for me and I really appreciate it!!!! He's awesome!!! More
by dgomez62
Employees Worked With
Nemecio "Joe" Vidrio
July 21, 2018
Great service. Jonathan, my service writer, is courteous and always ready to answer my questions and needs. I highly recommend the service department and this dealer Jonathan, my service writer, is courteous and always ready to answer my questions and needs. I highly recommend the service department and this dealership when in the need for repairs or regular car maintenance. More
by Cancie
Employees Worked With
Nemecio "Joe" Vidrio, Bassam El-batniji, Ramon Barragan
July 13, 2018
Service review Steve has helped me in the past, as well as on this date, and as usual he was professional and kind. He is wonderful to deal with! Steve has helped me in the past, as well as on this date, and as usual he was professional and kind. He is wonderful to deal with! More
by Williamsdcmd
Employees Worked With
Steve Atencio
July 04, 2018
EXCELLENT! CAR WAS SERVICED AND GREAT JOB! LOTS OF PEOPLE WAITING BUT SERVICE WAS QUICK AND EASY. WAS CALLED IN A TIMELY MANNER TO PICK UP CAR. CAR WAS SERVICED AND GREAT JOB! LOTS OF PEOPLE WAITING BUT SERVICE WAS QUICK AND EASY. WAS CALLED IN A TIMELY MANNER TO PICK UP CAR. More
by TOYOTACAMRY
Employees Worked With
JONATHAN
June 20, 2018
The service was excellent as usual!!!! The Toyota service was excellent and Cassandra Wilkes is an excellent service advisor. Joe Vidrio is also an excellent service manager. Cassandra is a The Toyota service was excellent and Cassandra Wilkes is an excellent service advisor. Joe Vidrio is also an excellent service manager. Cassandra is always very professional and friendly. She provided excellent customer service. More
by Viva la RAV4
Employees Worked With
Cassandra Wilkes is my pleasant, helpful and friendly service advisor at Moss Bros Toyota in Moreno Valley, CA
June 18, 2018
Great service It was a no haggle experience. This was my 3rd vehicle I bought from Moss Toyota. I was happy they made a deal work for us. Love my new Tundra 😁 It was a no haggle experience. This was my 3rd vehicle I bought from Moss Toyota. I was happy they made a deal work for us. Love my new Tundra 😁 More
by ewingpainting
Employees Worked With
Johnny Blanco
June 08, 2018
Great! Not applicable, I do not have any trouble dealing with anybody with this comoany...so no more comment to offer. Just do your job as often as you do. Not applicable, I do not have any trouble dealing with anybody with this comoany...so no more comment to offer. Just do your job as often as you do. More
by Samboyko
Employees Worked With
Jerome Henderson, Michael Burnett, Ed Duque, Javier Hernandez, Marlene Diaz, Mike Dawe, Rodolofo Estrada, Frank Martinez, Denise Garcia
