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Moss Bros. Toyota of Moreno Valley

Moreno Valley, CA

Overview
Reviews
Vehicles
3.9
604 Reviews
The Moss Family of dealerships - Moss Bros Chrysler Jeep Dodge of Riverside, San Bernardino, and Moreno Valley, Moss Bros. Honda, and Moss Bros. Toyota - successfully operates all of their stores at an elite level of service such as the Dodge "5 Star", Toyota Signature and Honda Excel. But it's not surprising at Moss, where our motto is "to not only meet, but exceed customer expectations." In other words, "At Moss, You're the Boss!"
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12630 Motor Way

Moreno Valley, CA

92555

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Showing 604 reviews

September 25, 2025

Great service. I’ve only brought my Camry to this shop and will continue to do so. Speedy and friendly service from both the technicians and the writers. More

by ELRUDY325
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen Sanchez
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Sep 25, 2025 -

Moss Bros. Toyota of Moreno Valley responded

We really appreciate you taking the time to share your feedback! We're honored to be your go-to shop for your Camry. Knowing that our technicians and service writers are consistently providing you with speedy and friendly service is exactly what we love to hear. We're grateful for your loyalty and can't wait to serve you again.

September 25, 2025

Thank you so much Anthony, Ali and the whole team for your wonderful and professional services More

by Susanoweiss
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Anthony
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Sep 25, 2025 -

Moss Bros. Toyota of Moreno Valley responded

Thank you so much for the 5-star review! We're thrilled to hear that Anthony, Ali, and the rest of our team provided you with wonderful and professional service. We appreciate your kind words and look forward to seeing you again.

September 24, 2025

Someone took my 2. 00 in quarters. Which is not preofessional of them to do More

by queencie66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John
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Sep 25, 2025 -

Moss Bros. Toyota of Moreno Valley responded

We are very sorry to hear about your experience. This is absolutely not the standard of service we strive for, and we take this matter seriously. Could you please provide us with more details about what happened so we can investigate this and prevent it from happening again? Please contact us at 951-247-8000 at your earliest convenience.

September 24, 2025

Fast service. I liked the video inspection that was sent. Makes the decision of what needs to be done easier. More

by Sylvia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Saul
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Sep 24, 2025 -

Moss Bros. Toyota of Moreno Valley responded

That's fantastic to hear! We're so glad you found the video inspection helpful in making your decisions. Our goal is to make every part of your service visit transparent and easy. Thanks for the great feedback!

September 23, 2025

Clean showroom, good selection of vehicles, very communicative staff, and honest, very satisfied I will definitely be referring friends and family too ,Moss Bros. More

by CTBALMOJA76
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Natalie, Isaiah and Moe
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Sep 23, 2025 -

Moss Bros. Toyota of Moreno Valley responded

We are so grateful for this wonderful review! It means a lot to hear that you were satisfied with your visit. Our team works hard to maintain a clean showroom and provide honest, clear communication to every customer. We're happy we could help you find the right vehicle, and we sincerely appreciate you referring us to your friends and family.

September 20, 2025

Customer service was not great, the service agent was dismissive. He never called me to talk over what was needed, I had to chase him. Very unhappy with the service More

by LITZWK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael
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Sep 22, 2025 -

Moss Bros. Toyota of Moreno Valley responded

We are very sorry to hear about your experience with our service department. This is not the level of customer service we expect our team to provide, and we sincerely apologize for the lack of communication and dismissive behavior you encountered. We are committed to using your feedback to ensure this doesn't happen again.

September 20, 2025

Had an appointment. Still took over 2 hours for a simple routine service. Otherwise satisfactory More

by ehm147
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
No idea
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Sep 22, 2025 -

Moss Bros. Toyota of Moreno Valley responded

Thank you for your feedback. We apologize that your routine service took longer than expected, and we're sorry for the inconvenience. We're glad to hear that the rest of your visit was satisfactory, and we'll use your comments to help us improve our efficiency. We appreciate your business and hope to provide you with a quicker experience next time.

September 19, 2025

Great service as well as flexible! Nick was a great person to work with! Thank you! More

by Sachaharrison
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick
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Sep 19, 2025 -

Moss Bros. Toyota of Moreno Valley responded

Thanks for the five-star review! We're thrilled to hear that you had a great experience and that our team, especially Nick, was so helpful and flexible. We really appreciate you taking the time to share your feedback.

September 19, 2025

Customer service was good. Wish it didn’t take so long though. Other than that ok More

by souamay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t, know
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Sep 19, 2025 -

Moss Bros. Toyota of Moreno Valley responded

We appreciate you taking the time to leave a review. It's great to hear that our customer service was good, and we apologize that the visit took longer than expected. We are working to streamline our processes to ensure a quicker experience for all of our customers. We hope to see you again soon.

September 18, 2025

It took longer than 3 hours for a simple oil change. The advisor never checked in with me. He seemed more interested in trying to sell more services than needed. This dealership is very disorganized. I More

by 1012020Roxanne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tony Portillo
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Sep 18, 2025 -

Moss Bros. Toyota of Moreno Valley responded

We sincerely apologize for the poor experience you had with your recent oil change. The wait time and the service you received are not up to our standards. We are addressing your concerns with our team to improve our efficiency and customer communication. We appreciate your feedback and thank you for the shout-out to Michael—we are proud to have him on our team.

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