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Moss Bros. Toyota of Moreno Valley

Moreno Valley, CA

Overview
Reviews
Vehicles
3.9
605 Reviews
The Moss Family of dealerships - Moss Bros Chrysler Jeep Dodge of Riverside, San Bernardino, and Moreno Valley, Moss Bros. Honda, and Moss Bros. Toyota - successfully operates all of their stores at an elite level of service such as the Dodge "5 Star", Toyota Signature and Honda Excel. But it's not surprising at Moss, where our motto is "to not only meet, but exceed customer expectations." In other words, "At Moss, You're the Boss!"
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12630 Motor Way

Moreno Valley, CA

92555

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Showing 605 reviews

January 26, 2026

I think I already told you that I rely on your great service. Thank you. I hate surveys More

by DIANARMK
Recommend Dealer
Yes
Employees Worked With
Several
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Jan 27, 2026 -

Moss Bros. Toyota of Moreno Valley responded

Thank you for your continued trust and support. We truly appreciate you!

January 26, 2026

moss motor toyota is service is good what i don’t appreciate that people with come in with no appointment that made us behind that is unfortunate for us that do have appointment.have to wait a longer More

by sylviecosio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
i don’t know
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Jan 26, 2026 -

Moss Bros. Toyota of Moreno Valley responded

Thank you for your feedback! We’re pleased you had a positive service experience and apologize for the delay. We’ll work to better manage walk-ins and scheduled appointments.

January 26, 2026

Great Service! I enjoyed the service rep. He was very professional and polite! I hope to see the same rep next time. Robert More

by JBATIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rickey
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Jan 27, 2026 -

Moss Bros. Toyota of Moreno Valley responded

Thank you, Robert! We’re so glad you enjoyed your experience and that our service rep made a great impression. We look forward to seeing you again!

January 26, 2026

Best experience, Rosalio is the best salesperson he is very respectful and nice he showed us a few cars until we found the one we were looking for. Also Moe and Esteban help us thru the process Thank y More

by chkonkie
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rosalio Moe Esteban
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Jan 26, 2026 -

Moss Bros. Toyota of Moreno Valley responded

Thank you for choosing Moss Bros for your service needs. We’re happy to hear the communication, repairs, and delivery met your expectations.

January 26, 2026

Service was fast, Since John Hassim took over as my service writer I no longer wait 4 hours for an oil change when I am the first car in line with the first appointment in the morning. More

by carlmoore1964
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Hassim
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Jan 26, 2026 -

Moss Bros. Toyota of Moreno Valley responded

We appreciate your feedback and are happy to hear your wait times have improved. John will be glad to hear this.

January 26, 2026

This is the worse customer service I have experienced since I started going to moss to service my vehicle!!! More

by jimenez7721
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rick....the manager don't know her name
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Jan 26, 2026 -

Moss Bros. Toyota of Moreno Valley responded

We’re disappointed to hear this was your experience. Providing consistent and respectful service is our priority, and we are working to do better.

January 25, 2026

Wanted to say thank you to Sal my service advisor for always being professional and more than helpful at all times. But 5 hours for an oil change and a power steering flush is INSANE, it’s not fair for S More

by h.arredondo909
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sal
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Jan 26, 2026 -

Moss Bros. Toyota of Moreno Valley responded

Thank you for the 5-star review and for recognizing Sal’s professionalism. We understand your concern about the wait time and are actively working to improve service flow and efficiency.

January 25, 2026

The salesperson was excellent and friendly I will recommend this book place to others thank you More

by ABEDAHDOUL
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Oscar
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Jan 26, 2026 -

Moss Bros. Toyota of Moreno Valley responded

We appreciate your feedback and your recommendation. We’re glad our salesperson made the process smooth.

January 25, 2026

IT Was a pleasure doing business with Moss Bros. My salesman was very knowledgeable and friend.ly.. More

by danitriplett
Recommend Dealer
Yes
Employees Worked With
I believe his name was Javier.
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Jan 26, 2026 -

Moss Bros. Toyota of Moreno Valley responded

Thank you for choosing Moss Bros! We’re happy you had a positive and knowledgeable experience.

January 24, 2026

I love my tacoma sr5 4x4! ! Moss Bros takes care of all the service and keeps my truck strong and safe. Thank you Moss Bros Toyota!! More

by andrea032570
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Everyone there
Report | Print
Jan 26, 2026 -

Moss Bros. Toyota of Moreno Valley responded

Thank you for trusting Moss Bros Toyota! We’re happy your truck is performing well and that you’re satisfied with our service.

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