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Moss Bros. Toyota of Moreno Valley
Moreno Valley, CA
302 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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302 Reviews of Moss Bros. Toyota of Moreno Valley
August 12, 2022
I own and run a tourism business and have bought close to 20 cars trucks and vans threw my lifetime After having some health issues I need a smaller van and happend to find one at Moss Bros in Moreno Valley 20 cars trucks and vans threw my lifetime After having some health issues I need a smaller van and happend to find one at Moss Bros in Moreno Valley about 60 miles from my home, Ricky and Frank took total care of me and made the car buying so easy. much thanks ! Moss Bros. More
by surfcitytour
Employees Worked With
Frank Martinez
Helpful August 04, 2022
This dealership does the bait and switch. Sent me numerous emails about pricing and then when you show up, they forgot to tell you about the 10k add on! I hate moss brothers. I WILL NEVER GO Sent me numerous emails about pricing and then when you show up, they forgot to tell you about the 10k add on! I hate moss brothers. I WILL NEVER GO THERR AGAIN! More
by michellern18
Employees Worked With
Russell
May 15, 2022
Passed around by 6 different people who refused to answer my initial question of price. Stalled,lied and didn't return calls on agreed upon times. Actually not at all. Then after wasting my day tried answer my initial question of price. Stalled,lied and didn't return calls on agreed upon times. Actually not at all. Then after wasting my day tried to sneak In a 50% market adjustment on the vehicle 6 hours later in small print. What? Karissa, Rey,Xavier, Tallal, Musa and Robert had no interest in selling to customer ready and qualified to purchase. Deceptive advertising listing a price and wanting 50% more after pumping you for your info and using your time. What a joke. Stay far away from this mess of a dealership! More
by Jr
Employees Worked With
None
May 01, 2022
My daughter had a horrible experience with the less than ethical tactics used by this dealership. The salesman Gabriel Freeman was courteous but William Guiterrez who took over added a $2500 extended warra ethical tactics used by this dealership. The salesman Gabriel Freeman was courteous but William Guiterrez who took over added a $2500 extended warranty into the contract that was never asked for. He would not remove it claiming his boss wouldn't do the deal without it. The payments didn't match the percentage rate quoted by another $20. He would not give paperwork with all the numbers until the fourth trip back and forth. After the contract was signed a copy of said contract was never given to her. Luckily the vehicle was in transit and not to arrive for days. After hearing of her nightmare and running the numbers over the phone with her, the contract was canceled the next day. I understand it's a business, but dealing with the public in a fair and decent manner brings satisfied customers and their friends back for years. This dealership failed at every level. More
by Esprankles
Employees Worked With
William Gutierrez
April 08, 2022
I CHECKED THAT THIS IS ALSO AN HEALTH ISSUE CAUSE NOW MY HEALTH IS BECOMING AN ISSUE BECAUSE I STILL HAVEN'T RECEIVED MY DEPOSIT AND NOW ITS CAUSED MY BANK ACCT TO BE OVER DRAWN BECAUSE I RECEIVED TO TAKE T HEALTH IS BECOMING AN ISSUE BECAUSE I STILL HAVEN'T RECEIVED MY DEPOSIT AND NOW ITS CAUSED MY BANK ACCT TO BE OVER DRAWN BECAUSE I RECEIVED TO TAKE THE POSITION OF A VEHICLE THAT THEY KNEW HAD UNDISCLOSED DAMAGE. THIS WAS 03/21/2022. AS NOW I HAVE NO CAR, NO MONEY TO PURCHASE ANOTHER ONE SO KNOW I HAVE NO WAY TO SEE MY DOCTORS WHICH RESULTS IN NO MEDICINE AND BECAUSE I HAVE A MENTAL ILLNESS I CAN'T AFFORD TO GO WITHOUT MY MEDICINE. ALL THIS FOR $1500 AND I DIDN'T DO ANYTHING WRONG...I SMELL SOMETHING FISHY ESPECIALLY WHEN THE "TALK TO GLENN MOSS" LINK IS JUST FOR SHOW. $1500....WOW!!! AS THIS IS THE LAST ATTEMPT BEFORE I TAKE LEGAL ACTION. More
by LAFAYETTE.C.LOVE
Employees Worked With
Razi Rehman, William Gutierrez, Armando Martinez, Admin Admin
March 26, 2022
UPDATE 03/26: STILL HAVE NOT RECEIVED MY DEPOSIT BACK. MS. FLORES IS TRYING TO SAY THAT MY CARD NEEDS TO BE SWIPED WHICH IS UNTRUE. THEY ALSO KNOW THAT I DON'T HAVE A VEHILE AND I'M OVER 40 MILES AWAY. FR MS. FLORES IS TRYING TO SAY THAT MY CARD NEEDS TO BE SWIPED WHICH IS UNTRUE. THEY ALSO KNOW THAT I DON'T HAVE A VEHILE AND I'M OVER 40 MILES AWAY. FRUAD...AND THE HAVE THE CAR. More
by LAFAYETTE LOVE
Employees Worked With
William Gutierrez, Micah Herrera, Chad Baer
February 14, 2022
I will give them zero star rating if I can they have one of the worst customer service and they cheat their customers.. of the worst customer service and they cheat their customers.. More
by Odengarcia1231
Employees Worked With
Steve Atencio, Michael Burnett, Ramon Barragan, Marlene Burks, Marlene Diaz, Anell Brown, Micah Herrera, Stephen Dambrosio, Chad Baer, Admin Admin
November 24, 2021
I emailed them with some specific questions about this vehicle. I specifically indicated in the email that I wish to communicate by email, so please DO NOT CALL. It is a waste of time for all concerned t vehicle. I specifically indicated in the email that I wish to communicate by email, so please DO NOT CALL. It is a waste of time for all concerned to drive to a dealership it's a specific car is not available. To date I have received 4 phone calls from various dealership people. SO irritating! More
by pjayem
Employees Worked With
Micah Herrera, Chad Baer, Admin Admin
October 22, 2021
I purchased a 2019 Toyota Camry and I have been having frequent check engine light issues. Every time I take the car to them I have problems getting a rental from them. This last time they returned my car frequent check engine light issues. Every time I take the car to them I have problems getting a rental from them. This last time they returned my car with the back seat removed from its base they just throw it in the back and when I called them back they spect me to drive the car back 20 miles one way!!Too bad there is no options for upload pictures. 😡 More
by Rosie
Employees Worked With
Steve Atencio, Micah Herrera, Chad Baer
