Moss Bros. Toyota of Moreno Valley

I had a pleasurable experience at Moss Bros Moreno Valley. Special thanks to Ed Duque, our salesman. He goes above and beyond the call of duty. I have purchased 3 cars from this location, and I will r Valley. Special thanks to Ed Duque, our salesman. He goes above and beyond the call of duty. I have purchased 3 cars from this location, and I will return, thanks to ED!!!! Everyone was great. Also, when we went to financing, it was very smooth. More

Aaron and Victor was amazing, They were very good conversationalists and generally seemed interested in my happiness. They were willing to drive me anywhere I needed to complete the transaction and a conversationalists and generally seemed interested in my happiness. They were willing to drive me anywhere I needed to complete the transaction and at the end of the sale I needed to return my rent a car to an Enterprise. Luckily there was one within the Moss Bros Buick side dealership and so Aaron accompanied me to fulfill that duty. My over-all experience was great, there was a little frustration over the necessary paperwork that I needed to provide them with to complete the transaction but this does not reflect the sales team who went above and beyond to make me happy. More

The customer service was outstanding. I been to a lot of dealerships and never had the service that I had here. The sales man never pressured me to buy a vehicle so that made it even easier and enjoyable. dealerships and never had the service that I had here. The sales man never pressured me to buy a vehicle so that made it even easier and enjoyable. Every question that I had, he answered with enthusiams and willing to help with everything that he could. More

The reason I gave this dealership excellent marks is because they went the extra mile to make sure i was completely satisfied with all aspects of my purchase. I spoke with Ramon and Bassam over the phon because they went the extra mile to make sure i was completely satisfied with all aspects of my purchase. I spoke with Ramon and Bassam over the phone and everything they promised they delivered. Everyone at the Moss Bros. dealership that I came in contact with was courteous and professional. I would not hesitate to and already have recommended Moss Bros. to friends. I was so impressed with Ramon and Bassam I returned a week later and purchased a second vehicle for a family member. Thank you Ramon, Bassam and Moss Bros. for an outstanding job. Respectfully submitted, Paul Martinez pmartzz@yahoo.com More

Great customer service! Made the process of buying a car very simple and easy. I had looked at several dealerships closer to home with little success. Called these guys, and did everything over the phone wi very simple and easy. I had looked at several dealerships closer to home with little success. Called these guys, and did everything over the phone without ever having to deal with a face-to-face long drawn out sales process. It was a great experience. I like to work with Ramon Cervantes, because he explance and help me every thing very good. I'll refer to my friend if they looking for a new car with him. I don't want write to much, when you good service that mean good. More

The service i received was absolutely fantastic! They were so good to me and im completely satisfied with my car and payment! I went to the dealership today to pay my down payment and every single employ were so good to me and im completely satisfied with my car and payment! I went to the dealership today to pay my down payment and every single employee said hi and asked if i had been helped. I have to say, that is the definition of great customer service! Thanks again Moss Bros for your help in buying me new car!! More

MY WIFE AND I WENT INTO THE DEALERSHIP ON A RAINY EVENING, AND WAS GREETED BY NABEEL, WHO TOOK EXCELLANT CARE OF US. WE NOT ONLY WERE ABLE TO TRADE OFF OUR PREVIOUS CAR, BUT WE TRADED OFF TWO VEHICLE EVENING, AND WAS GREETED BY NABEEL, WHO TOOK EXCELLANT CARE OF US. WE NOT ONLY WERE ABLE TO TRADE OFF OUR PREVIOUS CAR, BUT WE TRADED OFF TWO VEHICLES AND PURCHASED TWO 2010 TOYOTA COROLLAS! FROM THE MOMENT WE ARRIVED, TO THE SIGNING OF THE CONTRACT. WE WERE AMAZED HOW WONDERFUL WE WERE TREATED. IT WAS THE MOST ENJOYABLE PURCHASE EVER!! More

When you buy a TV or a computer from say... Best Buy, after they ring up the price, they will inevitably ask if you want to purchase an extended warrantee. THIS IS CALLED FULL DISCLOSURE, which is the o after they ring up the price, they will inevitably ask if you want to purchase an extended warrantee. THIS IS CALLED FULL DISCLOSURE, which is the open and honest way to deal with a customer you respect and appriciate. Customer's choice: most customers will decline the offer because that is a waste of their money for something that hardly every breaks down. I discussed my car purchase with Moss Bros on multiple occasions (by internet and by phone) before actually driving over to the dealership. I inquired about the hybrid, the SE, and the LE Camry. Unbeknownst to me, every "monthly payment" quote calculated by the sales assoociate (i.e. Nabeel), the quoted monthly payment included an UNDISCLOSED "PORTFOLIO EXTENDED WARRANTEE" charge of $1,595.00. I asked for the price of the cars, and those was satisfactory to me. I ask for the monthly payments and the APRs, and those were satisfactory to me. BUT, what I did not ask for, what I did not know, and what I was not told, was that the every calculated monthly payment included an additional optional $1,595.00 charge that I did not ask for and that I did not want. At the delarship, on Saturday 12/18/10, on several occasions of re-calculating the monthly payments and the APRs, at no time did the sales assoociate specifically informed me that he deliberately included, without my knowledge or request, a "PORTFOLIO EXTENDED WARRANTEE" charge of $1,595.00. Next, the signing of the aproximately 20 documents in the finance manager's office went so fast I thought that all additional costs added to the amount financed were only the required state and dealership fees and taxes. It was when I got home with the car, and upon closely reviewing the signed finance contract that I realized that 'Moss Bros' pulled and fast one on me. The classic 'car dealership salesman/conman' bait and switch. WHY WAS THERE NO FULL DISCLOSURE of the PORTFOLIO EXTENDED WARRENTEE? Nabeel, the finance manager and I had an extended discussion about a GAP insurance and a car alarm system. I chose to purchase the car alarm, but not the GAP insurance. THAT WAS A PERFECT EXAMPLE OF A FULL DISCLOSURE DISCUSSION! Lets just say that the 'car dealership salesman/conman' has once again lived up to his untrustworthy reputation. And what if I go back to Moss Bros to complain; they would say, hey..., you signed the contract and drove away with the car! Tough luck! Well, that would be true, which is the only purely honest statement a 'car dealership salesman/conman' would ever say. Nabeel strikes me as a very nice, helpful, 'work with a customer' guy. I dealt with him for only one week and I actually like him and I enjoyed his efforts with working with me and getting me a car that I love. Of the three Toyota dealerships I contacted during December 2010, he made me chose Moss Bros over 'Quality' in Corona' and the other Toyota delership in Temecula (which is close to where I live). The both demonstrated poor custormer sensitivity and enthusiasm. This is my third brand new Camry in 18 years. And this one is the best ever; man... it is a beautiful car and a most wonderful drive. It drives like a luxary car, seriously! Toyota truely makes great cars! BUT, if it is the policy of 'Moss Bros' to do this type of classic 'car dealership salesman/conman' bait and switch with their customers, then my next purchase and all of my maintainance will not be done at Moss Bros. AFTERALL, IT IS MY $1,595.00, NOT THEIRS! I should have been respected enough to be given full disclosure, and by that I mean that during the negotiations, 100% of the monthly payment and APR quotes should have been done without hiding the PORTFOLIO EXTENDED WARRANTEE $1,595.00 charge from me. Sadly, I do not expect any remedy to this classic 'car dealership salesman/conman' bait and switch success. More

Great customer service! Made the process of buying a car very simple and easy. I had looked at several dealerships closer to home with little success. Called these guys, and did everything over the phone very simple and easy. I had looked at several dealerships closer to home with little success. Called these guys, and did everything over the phone without ever having to deal with a face-to-face long drawn out sales process. It was a great experience. More

I purchased a new Camry 2011 from Moss Brothers Toyota, customer service was exellent,Mr Nabel Ahmed, salesman was very courteous and was able to answer all our questions with full satisfaction. He was abl customer service was exellent,Mr Nabel Ahmed, salesman was very courteous and was able to answer all our questions with full satisfaction. He was able to negotiate the price within our range. The dealership had different models,colors with various options. Test drive and pricing, paper work all process was so profesional and fast. I am so happy with this dealership that I would recommend them to any of my friends or relatives. Thanks for the good service. More