Moss Bros. Toyota of Moreno Valley

I needed my passenger side rear view mirror replaced so I took it to Moss Bros on Saturday, they didn’t have the parts, so I ordered and paid for “the” part, and they set an appointment for Thursday to come took it to Moss Bros on Saturday, they didn’t have the parts, so I ordered and paid for “the” part, and they set an appointment for Thursday to come in and have it installed; Thursday my Wife takes her car in for repair, they ordered the wrong part and told my wife it costs more for the right part and to leave the car until Saturday when the part comes in, a whole week to repair a mirror!! So I called three times to talk to the Service Manager, they said leave your number He will call you back, He Didn’t!! So now I have to wait until tomorrow, Friday, to talk to someone, who obviously is too busy to use good communication skills, Also my Wife is handicapped and needs her car to park close to her work building, and now she has to get a ride to and from work!! Bad, Bad Service!! More

So may day started out great until I had this terrible experience at Moss Bros Toyota dealership in Moreno Valley. I've never been so insulted in my life! So, here's my story...I had a pre-arranged app experience at Moss Bros Toyota dealership in Moreno Valley. I've never been so insulted in my life! So, here's my story...I had a pre-arranged appointment today to take a hands-on overview and I'm thinking... I'm buying a Toyota 4Runner today! The vehicle I saw was on the lot however the one I selected was in transit was expected to arrive within the next couple of days. However, we were going still do the deal today and take delivery when the vehicle arrived. I was willing to pay the MSRP for the vehicle, plus the taxes and registration, etc...which neared around $54,500.00. I was already prepared to pay this price and was ready to move forward. We sat down the salesperson presents to me a bunch of expensive add-ons that I didn't ask for and/or need; keep in mind that these additional parts do not arrive on the vehicles upon manufacture delivery, they are installed by the dealer which appear to have a heavy mark up. To make matters worse the salesperson suddenly tells me that there's a $10,000.00 dealer mark up over MRSP because of the low inventory. So, if you could imagine to my surprise...I was shocked that now I'm being asked to pay $64,500.00 for a Toyota 4Runner. Naturally, my response to this incredibly insane jester was there are other Toyota dealerships that prohibited to use such shady practices and I'm not paying 10,000.00 more over the MSRP. Then I was asked, how much more over MSRP will you pay for the vehicle. Being that the trust is now completely gone, my response was... I am willing to pay the MSRP for the vehicle, plus the taxes and registration, etc...furthermore said, the dealerships profit is built into the MSRP which is about 10%; isn't that enough? The answer to this question obviously is NO... they don't care, they just want more of your money. After burning up about two hours and being turned to multiple salespeople trying to convince me to spend more money without any material justification... finally, the sales manager comes out to take the final swing on trying to get more money out of me. My response to the sales manager was I'm offering you the manufacture retail price, ('the window sticker price") plus taxes and fees, etc... you know there's profit already built into this; why isn't this enough? The sales manager said okay, I'll go see if I can get this approved...when he came back, he told me he can't do the deal and that was the end of it. Straight up...I was willing to pay the window sticker price plus taxes and fees, but they wouldn't sell me the vehicle...go figure? It was such a horrible and insulting experience and a big waste of time. I can't believe this place is willing to take such gross advantage of its customers. I'm very disappointed by Moss Bros dealerships policy, practices and would never recommend them to any family, friends, my customers, or acquaintances...in fact I'll likely forewarn them instead. More

I was helped by Jack Madril and I have to say he was professional and the car was ready when he said. It is nice to work with someone like him THanks professional and the car was ready when he said. It is nice to work with someone like him THanks More

Thank you Jack madrilI really do appreciate you you're awesome Thank you for doing the service on my truck thank it was well needed awesome Thank you for doing the service on my truck thank it was well needed More

Thanks Jack madril for always being on point on servicing my vehicle and always taking the time to explain to me step-by-step of what my vehicle needs my vehicle and always taking the time to explain to me step-by-step of what my vehicle needs More

Thank you Jack Mistral you are amazing thank you for taking the time and explaining everything I needed to know that was going to be done to my truck taking the time and explaining everything I needed to know that was going to be done to my truck More

Went and took my truck in for service today I was very happy with everything that was done thank you Jack madril for taking the time you are awesome happy with everything that was done thank you Jack madril for taking the time you are awesome More

I ended up buying my car somewhere else when they would not match the price on my 2021 Prius Prime, But I have to say that the service department is amazing. I always feel so well informed about the servic not match the price on my 2021 Prius Prime, But I have to say that the service department is amazing. I always feel so well informed about the service and the staff is straight forward and pleasant to deal with. That is hard to find! The car has come back every time with no issues of any kind. I went to a DIFFERENT DEALERSHIP and they scratched the clear coat in the door sill. But I have never had one issue here. I drive 40,000 miles a year. Manny Arias is the best. He is always professional and knows his business! More

they post a sienna as msrp on cars.com. called in. they said there was a mark up. Totally scammer. Dont buy a car from them. said there was a mark up. Totally scammer. Dont buy a car from them. More