Moss Bros. Toyota of Moreno Valley

I must say I was very unhappy with their service. I brought my vehicle in for a recall, and during that process another issue occurred that was clearly related to the recall work. Instead of taking r I brought my vehicle in for a recall, and during that process another issue occurred that was clearly related to the recall work. Instead of taking responsibility or even attempting to work with me, they refused to help resolve the problem. The lack of accountability and unwillingness to assist was extremely disappointing. I expected better communication, better professionalism, and at the very least some effort to make the situation right. Unfortunately, that did not happen, and I left feeling frustrated and let down. They were caught falsifying information stating that they did something that they never did, and they were trying to charge me a diagnostic fee, which was waved by the way once I woke up. I would strongly recommend being cautious when trusting them with your vehicle, especially for recall-related work. More

Everything was good . I just they had loners vehicles at this location . I had to wait 4hrs ;thank goodness the waiting area was spacious and nice rate 7 I just they had loners vehicles at this location . I had to wait 4hrs ;thank goodness the waiting area was spacious and nice rate 7 More

Buena atención al cliente y buen servicio en mantenimiento hacen los mejor posible para la entrega inmediata mantenimiento hacen los mejor posible para la entrega inmediata More

Buen servicio y atención al cliente hacen los mejor que pueden en el área de mantenimiento pueden en el área de mantenimiento More

Horrible experience! Drove there from another city to get assistance with a couple of issues with a used 2024 car I'd purchased two weeks before. The service was horren Drove there from another city to get assistance with a couple of issues with a used 2024 car I'd purchased two weeks before. The service was horrendous! They checked in my car, but never even touched it! Nothing they said they would do got completed, and the "service" professional (Brent) was very rude! More

will not honor service agreetment for a oil change ,not honest and will not go again honest and will not go again More

Poor customer service in the service department . He was beyond rude and was very impatience as he went back and forth in conversation when I had questions which was uncalled for. The service guy was He was beyond rude and was very impatience as he went back and forth in conversation when I had questions which was uncalled for. The service guy was so rude I chose to wait at home for completion of my service. I might need to find another Toyota dealership with more customer service training. Would not recommend Moss Brothers to my friends/family. More

Sal Ramirez has great customer service and is very knowledgeable. Took care of my Toyota truck needs and gave me feedback on my truck. Sal Ramirez is a great service agent. knowledgeable. Took care of my Toyota truck needs and gave me feedback on my truck. Sal Ramirez is a great service agent. More

Rick Anderson is to comended for his excellent customer service. Rick Anderson is personable, helpful, and knowledgeable. service. Rick Anderson is personable, helpful, and knowledgeable. More

My service person Ricky was very helpful and made everything easy. I asked questions and he answered them in a respectful way. My car was done in a timely manner. everything easy. I asked questions and he answered them in a respectful way. My car was done in a timely manner. More