Moss Motors BMW - Service Center

Beware! !!! This organization does not care about the customer. I made an appointment for 9 am, for a factory recall and oil change. They told me it would be !!! This organization does not care about the customer. I made an appointment for 9 am, for a factory recall and oil change. They told me it would be 4 hours. I called a little after 1:15, and my service advisor stated my car wouldn't be ready until 4 or 5 pm. I received a call at 5:02 pm, they close at 6, telling me that my car had a stripped oil plug and that I might need a new oil pan. So because of that, they did not change the oil. Here's my problem. I had an appointment for 9am which was supposed to be for 4 hours, but that didn't happen. I was without a car all day because of their lack of time management and mechanical skills. When I spoke to Steven, Service Advisor, who by the way was very rude, unprofessional, and evidently had no clue what he was talking about, at 5:02pm, after they had the car all day, he stated that the oil drain plug LOOKS to be stripped and that if I was to change the oil, it might now start to leak. My response to him was, so whats the solution? He couldn't answer me, or he flat out didn't know. I informed him that if he knew this information, he should have called with a solution, not with just the problem. All he said, after being rude, was they didn't change the oil and I could come pick up my car and then hung up on me. So here is my thinking on the matter. I don't think they checked the oil at all, PERIOD! I believe it got too late in the day for them to change the oil and they decided to make up a story to make them feel less responsible. I informed Steven why did you have my car all day and right when you close is when you tell me a problem, but no solution. He stated to me that just because I have an appointment at 9, doesn't mean it will get looked at 9. It might not get seen until 1 or 2. So whats the use for making an appointment? This tells me another thing. This guy has poor time management skills. He shouldn't be in the position he is in. Lastly, when I finally did go pick up my car, they called me again just as i was pulling up at 5:49pm. Remember, they close at 6. Steven, my Service Advisor, was no where to be found, probably a good thing. However, when I went to get my car, they left trash in the floorboard, and greasy dirt on my steering wheel and sun visor. I complained to another Service Advisor about treating customers vehicles this way, but she acted like it was no big deal. I am sure they do not care. I served in the Army for 34 years. I held the highest rank an enlisted NCO could hold. I have 2 combat tours, several overseas deployments and know exactly what time management, integrity and leadership are. This organization does not have it. They have lost a customer in me because they don't know how to treat people. Truly sad you pay for a service and they could care less whether it gets done or not. I will be looking for another mechanic for my BMW. It might not be a new one, but it's still a clean BMW. To Mr. Aaron Anders, who is the Service Manager, my visit was completely unsatisfactory and I will not be back. You should really do some retraining for your staff or hire better people. Good day. More

This is my second purchase with Moss BMW. Michelle Newland, Kevin, and all staff are exceptionally knowledgeable and can answer and help with anything you need! This crew takes care of their customers Newland, Kevin, and all staff are exceptionally knowledgeable and can answer and help with anything you need! This crew takes care of their customers! I would recommend them to anyone and have been very pleased with everyone! More

Good service experience Went in for a brake fluid flush. Did not take long to get the work completed. The waiting area was clean and had coffee/snacks. Kevin helped me with t Went in for a brake fluid flush. Did not take long to get the work completed. The waiting area was clean and had coffee/snacks. Kevin helped me with the service. Answered all my questions and concerns. They honored a coupon. Price was very reasonable. Will be going back again in December for my yearly service/oil change. Always have a good experience at Moss BMW. More

I went to the service department and met with Andrew Carder he greeted me with excellent customer service and was very thorough. I was very please with him. Carder he greeted me with excellent customer service and was very thorough. I was very please with him. More

I am from New Jersey and was traveling alone back to my home state when a tire light came on in the BMW I was renting. I drove up to Moss and a handsome young man with a beard and no mustache dropped what home state when a tire light came on in the BMW I was renting. I drove up to Moss and a handsome young man with a beard and no mustache dropped what he was doing to help me. He located a nail in my tire and told me the location of Enterprise and I was able to get my car swapped out and continue my trip . Thank You More

Best BMW dealership around. These guys know how to take care of the customers . Very Professional staff that sincerely cares about it's customers . Good job guys !!!! care of the customers . Very Professional staff that sincerely cares about it's customers . Good job guys !!!! More

Andrew was so professional , courteous, and prompt ! I was on my way to work out of town, had a flat tire alert, he took care of getting my new tire, oil change service, and sent me on my way—on a Monday was on my way to work out of town, had a flat tire alert, he took care of getting my new tire, oil change service, and sent me on my way—on a Monday morning! Great service experience! More

Service rep name was John, he did a great job helping my wife during her service appointment and when she had a flat, arrange a technician to stay late and replace flat tire. Thanks to John wife during her service appointment and when she had a flat, arrange a technician to stay late and replace flat tire. Thanks to John More

Excellent Service Dept experience It's never pleasant to have your AC go out in southern Louisiana. First issue with my 2014 535i. Dropped the vehicle at Moss Motors on Memorial Day It's never pleasant to have your AC go out in southern Louisiana. First issue with my 2014 535i. Dropped the vehicle at Moss Motors on Memorial Day and received outstanding customer service from Kevin Boullard. Vehicle was diagnosed and repaired timely and what a surprise to receive 20% off the bill. Kevin kept me informed every step of the way! AC is blowing Cold......I will definitely use Moss Motors for my service needs. More

Excellent service. Oil change pretty pricey... $149.81. You’d think since we had to travel an hour to get to the dealership they’d offer a discount.... You’d think since we had to travel an hour to get to the dealership they’d offer a discount.... More