Moss Motors BMW - Service Center

Andrew was very polite, knowledgeable and attentive. He kept me informed all while maintaining social distancing and keeping his customers safe during this unprecedented time. kept me informed all while maintaining social distancing and keeping his customers safe during this unprecedented time. More

Terrible customer service for scheduled checkup/oil change. Didn’t call when car was ready, answer texts, or voicemails. Finally went to pick up the car after 4 hours and only the receptionist at 1:30 change. Didn’t call when car was ready, answer texts, or voicemails. Finally went to pick up the car after 4 hours and only the receptionist at 1:30 and a mechanic listening to music with his AirPods. No service after sale. Never again will we buy here. Have never had good service. I should’ve learned after the first one. Love my car, but not Moss Motors. More

The service provided was great. I came in and waited for it to be completed. It was done within an hour and I was on my way. It was also noticed that my front brakes needed changing and have now been plac it to be completed. It was done within an hour and I was on my way. It was also noticed that my front brakes needed changing and have now been placed on order. More

I had an excellent service experience. The loaner was ready when I arrived and service was completed in the estimated time. I would recommend this service department. ready when I arrived and service was completed in the estimated time. I would recommend this service department. More

Very good experience with Moss Motors. The visit went as well as it could have been expected. I was there for routine maintenance and to correct a recall item for a newly purchased 2019 BMW The visit went as well as it could have been expected. I was there for routine maintenance and to correct a recall item for a newly purchased 2019 BMW. Had a pleasant conversation Mr. Trotti who sold me the vehicle. I do not recall the name of the associate with the service department but he was very professional. More

Using Moss BmW Service for the last 5 years. They are good and very prompt. Andrew and Kevin at the service department are very reliable people. good and very prompt. Andrew and Kevin at the service department are very reliable people. More

I really like the service department at Moss Motors. They had my car ready as promised and even washed it. Everything was checked out and Ok. They had my car ready as promised and even washed it. Everything was checked out and Ok. More

Very good and helpful They were professional, quick and corrected a recall I did not know about. I will drive the extra hour to use this service center. Excellent They were professional, quick and corrected a recall I did not know about. I will drive the extra hour to use this service center. Excellent More

Repairs at Moss Motors Everyone was helpful. The service manager Mr. Oliver and Ms. Ashley made my visit awesome. My car was fixed and they offered me a loaner vehicle while Everyone was helpful. The service manager Mr. Oliver and Ms. Ashley made my visit awesome. My car was fixed and they offered me a loaner vehicle while the car was in their shop. They made sure I was satisfied. I will recommend everyone to visit the Moss Motors for your car repairs. Lovernie More

Good response! They fixed my car under a warranty. They did not offer me a loaner vehicle. Which should be standard on a premium vehicle. Even if it was a used vehic They fixed my car under a warranty. They did not offer me a loaner vehicle. Which should be standard on a premium vehicle. Even if it was a used vehicle. I sti purchased it fr them. The work took two weeks. Sooo? Loaner... Car runs great. My first bmw. I hope it won't be my last. Time will tell... More