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Moss Motors BMW - Service Center

Lafayette, LA

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85 Reviews

85 Reviews of Moss Motors BMW - Service Center

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May 01, 2020

Andrew was very polite, knowledgeable and attentive. He kept me informed all while maintaining social distancing and keeping his customers safe during this unprecedented time. More

by Janice
Recommend Dealer
Yes
Employees Worked With
Service-Andrew
January 09, 2020

Terrible customer service for scheduled checkup/oil change. Didn’t call when car was ready, answer texts, or voicemails. Finally went to pick up the car after 4 hours and only the receptionist at 1:30 More

by Rcomeaux
Recommend Dealer
No
Employees Worked With
Andrew Carder
December 18, 2019

The service provided was great. I came in and waited for it to be completed. It was done within an hour and I was on my way. It was also noticed that my front brakes needed changing and have now been plac More

by Ronis Correa
Recommend Dealer
Yes
Employees Worked With
Kevin, Michelle Newland
December 16, 2019

I had an excellent service experience. The loaner was ready when I arrived and service was completed in the estimated time. I would recommend this service department. More

by Pkwb
Recommend Dealer
Yes
Employees Worked With
Kevin
December 13, 2019

Very good experience with Moss Motors. The visit went as well as it could have been expected. I was there for routine maintenance and to correct a recall item for a newly purchased 2019 BMW More

by jgmiller
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chad Trotti
December 06, 2019

Using Moss BmW Service for the last 5 years. They are good and very prompt. Andrew and Kevin at the service department are very reliable people. More

by Drkrishna
Recommend Dealer
Yes
Employees Worked With
Andrew
October 29, 2019

I really like the service department at Moss Motors. They had my car ready as promised and even washed it. Everything was checked out and Ok. More

by Befree
Recommend Dealer
Yes
Employees Worked With
Robert Ray
October 11, 2019

Very good and helpful They were professional, quick and corrected a recall I did not know about. I will drive the extra hour to use this service center. Excellent More

by BW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony, Chad Trotti
October 09, 2019

Repairs at Moss Motors Everyone was helpful. The service manager Mr. Oliver and Ms. Ashley made my visit awesome. My car was fixed and they offered me a loaner vehicle while More

by Lovernie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aaron Oliver, Ashley
September 24, 2019

Good response! They fixed my car under a warranty. They did not offer me a loaner vehicle. Which should be standard on a premium vehicle. Even if it was a used vehic More

by Ericb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don't know any of them.
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