Moss Motors BMW - Service Center

Flat tire We were traveling through Lafayette on our way home to north Louisiana when we had a blowout. Even though it was a run flat tire it shredded and we re We were traveling through Lafayette on our way home to north Louisiana when we had a blowout. Even though it was a run flat tire it shredded and we required a wrecker. We arrived at Moss BMW 15 minutes before closing. They were very friendly and accommodating. They had a new tire on the car and we rolled out within 30 minutes of arrival. More

Drove in without an appointment with a tire issue took my c Took my car right in without an appointment at noon on a Thursday. One month old “run flat was leaking and not holding air. Put it on the rack- gave m Took my car right in without an appointment at noon on a Thursday. One month old “run flat was leaking and not holding air. Put it on the rack- gave me another new tire. I took the tire package when I bought my car dueTo the potholes on our Louisiana roads. Thank goodness for that More

Andrew was very helpful with my request Very easy in and outs with dealership They understand and process your requests very easily Service writer was very accommodating and service area Very easy in and outs with dealership They understand and process your requests very easily Service writer was very accommodating and service area was so very bright and clean (spotless) More

Always the best! Ashley McCarty always goes above and beyond to make sure everything she can possibly do for my car will get done in one service visit! Ashley McCarty always goes above and beyond to make sure everything she can possibly do for my car will get done in one service visit! More

Great service They were kind and fast. I will definitely go here again. They changed my runflats. No problem was my first time and will go again They were kind and fast. I will definitely go here again. They changed my runflats. No problem was my first time and will go again More

5 Star Service Department The Service Department at Moss Motors is outstanding. I always receive courteous treatment and maintenance / repairs done right the first time every t The Service Department at Moss Motors is outstanding. I always receive courteous treatment and maintenance / repairs done right the first time every time. I would not be comfortable with another Service Department working on my BMW. Kevin Boullard, Jr. (Assistant Service Manager) is an absolute pleasure to do business with. However, the Sales Department could learn some lessons from the Service Department when it comes to treating their long time customers with respect. More

Customer and Mechanical Service was Excellent. I’m very pleased with the Customer Service and Mechanical Service that I received from your BMW Dealership. It was my first time there at your Dealers I’m very pleased with the Customer Service and Mechanical Service that I received from your BMW Dealership. It was my first time there at your Dealership. I give my Experience there a full 10 out of 10 Stars. Your Staff Exceeded my Expectations In every Category. I had my Car repaired there, then immediately afterwards I drove over to New Orleans and to Gulf Shores, Alabama to visit my Family. My Car is driving great and it drove great the whole time. Which gives me a lot of peace of mind. You have earned a Customer with Me. I will be back there again anytime I need to have my Car Serviced in the Future. Thank You, Josh Roy More

Incomplete repair with parts missing Went in for a recall repair. Waited over an hour and 25 min for shuttle ride. Once I was dropped off at work I received a call (within 5 min of bein Went in for a recall repair. Waited over an hour and 25 min for shuttle ride. Once I was dropped off at work I received a call (within 5 min of being dropped off) that car was ready. Shuttles back to dealership and picked up car. When I got back to work I noticed hood was not latched. Turns out it would not latch due to the fan/radiator cover was not replaced correctly after it’s removal (for repair). 7 bolts loose and one missing!!! Took it elsewhere to have correctly repaired. Ridiculous More

Excellent.. professional...friendly..timely Excellent... professional..friendly...timely The service was excellent and professional! I was greeted with a smile and a happy attitude! The car Excellent... professional..friendly...timely The service was excellent and professional! I was greeted with a smile and a happy attitude! The car was serviced quickly and I was on my way! More

Change a tire Great service from when I arrived there until I left. Everyone I encountered was very professional. I did not have to wait long for my service to be Great service from when I arrived there until I left. Everyone I encountered was very professional. I did not have to wait long for my service to be completed. More