Moss Motors BMW - Service Center

First Service I arrived at 10:30 and was told I did not have an appointment, but they fit me in. Computers were slow, people were busy, but I got checked in. I orde I arrived at 10:30 and was told I did not have an appointment, but they fit me in. Computers were slow, people were busy, but I got checked in. I ordered a part from your parts department to have the tech install. She was very nice and personable. I waited in the customer area for about 2 hours. I would have preferred the tech to speak to me about my vehicle, but the advisor spoke briefly to me, but I don't remember what she said. Finally, I got the service I expected. Nothing more... Nothing less. More

Kevin is always friendly & helpful! Very helpful & friendly for a recall on vehicle; also, gave me a quote for a future problem! We consider getting a new vehicle in spring! Very helpful & friendly for a recall on vehicle; also, gave me a quote for a future problem! We consider getting a new vehicle in spring! More

Bad service My gas tank would only fill halfway, so I paid $1,000 to have the problem fixed. The problem wasn't fixed and on top of that I brought it back and the My gas tank would only fill halfway, so I paid $1,000 to have the problem fixed. The problem wasn't fixed and on top of that I brought it back and they tried to charge me $2,000 dollars to fix it AGAIN. The representatives didnt even bat an eye, they don't care at all about you or your car. I hope people read this. Also, the service manager was horrible, and again, he doesn't care about you or your car at all - JUST $$$$ More

Just wow! From the scheduling of my service and exceptional response and detail of the service representative Kevin, I couldn’t be more satisfied. Kevin really From the scheduling of my service and exceptional response and detail of the service representative Kevin, I couldn’t be more satisfied. Kevin really made the experience professional and painless. More

Disappointed Service inadequate at best, not what you would expect from a high end luxury car dealership. Failure to close hood properly initiated a same day retu Service inadequate at best, not what you would expect from a high end luxury car dealership. Failure to close hood properly initiated a same day return to dealership from my work place. Not acceptable. More

SERVICE I would like to say thank you for helping with the service on my car and hope to continue working with your dealership.. So far I have met a salesman I would like to say thank you for helping with the service on my car and hope to continue working with your dealership.. So far I have met a salesman and the people in service whom we’re all great and really attentive and again THANKS CHRISTOPHER R BRUNO More

Used Vehicle Check I purchased a used vehicle at a different dealership and the crew at Moss still treated me like family! Great group there at Moss!! Anytime I need any I purchased a used vehicle at a different dealership and the crew at Moss still treated me like family! Great group there at Moss!! Anytime I need any type of service I’m definitely going to Moss! More

Always Great Servce Kevin and Kenneth always takes good care of me every time I go. Everyone is always so nice and they make sure I know everything I need to know. Kevin and Kenneth always takes good care of me every time I go. Everyone is always so nice and they make sure I know everything I need to know. More

Excellent service My service yesterday at moss motors on my Bmw was excellent. My service was done on a timely manner I was met by a service personnel his name was Andr My service yesterday at moss motors on my Bmw was excellent. My service was done on a timely manner I was met by a service personnel his name was Andrew carter explain to me what was to be performed on my vehicle. This young mans manners were outstanding. As always every one greets you as you are the owner. When my vehicle was done again Andrew to me what had been performed. Excellent service all the way around even the service manager took tome to speak with me. Take you very much. Weber Borrell sgm ret us army. More

Air bag recall. Made an appt a month ago for the air bag recall. Made arrangements to be late for work to drop the vehicle off and pick up for lunch. The dealership Made an appt a month ago for the air bag recall. Made arrangements to be late for work to drop the vehicle off and pick up for lunch. The dealership called about 3 hours after I dropped it off stating that they were sorry but they did not have the air bag in stock. Really? Don’t they check to make sure they have parts for scheduled services? Now I will have to be inconvenienced again and make arrangements all over again. More