Moss Motors BMW - Service Center

Always pleasant I always have a great experience at Moss BMW. They are always so friendly and take the time to meet your needs. The waiting area is very comfortable I always have a great experience at Moss BMW. They are always so friendly and take the time to meet your needs. The waiting area is very comfortable with a variety of complimentary refreshments. More

No loaner vehicle They kept my vehicle for nine days no loaner vehicle was offer . I had to ask for a ride to work .My service advisor did not let me no what was going They kept my vehicle for nine days no loaner vehicle was offer . I had to ask for a ride to work .My service advisor did not let me no what was going on with my vehicle and I had to call several time to find out why it was taking so long .They told me they will be finish in two day when I first drop my car off. More

Staff that I worked with wasn’t too friendly at all. I gave the rating that I did due to the unfriendly behavior of the staff that assisted me with my very first service needed. I own very nice vehicles I gave the rating that I did due to the unfriendly behavior of the staff that assisted me with my very first service needed. I own very nice vehicles Infiniti, Audi , Mercedes and now BMW as well and the service that I received from Infiniti and Audi has been 4 stars every visit. I work in the banking industry and using a customers name during the interaction means a lot you feel appreciated. But just to be talked to like you don’t matter and told to sign papers and not get a receipt is crazy plus you don’t even get a loaner car even if you ask. I have an expensive vehicle I expect 4 star service every time I visit the dealership. And I feel that your vehicle should be cleaned after a service as well. More

Awesome! What a dealership! Service is outstanding. From the “greeter” to the service technician all are attentive, polite, and happy! Extremely satisfied wit What a dealership! Service is outstanding. From the “greeter” to the service technician all are attentive, polite, and happy! Extremely satisfied with the entire experience. More

Service, oil change and tires The service department at Moss Motors BMW were very informative and friendly. I felt that they had the best interest of customer in mind at all time The service department at Moss Motors BMW were very informative and friendly. I felt that they had the best interest of customer in mind at all times. More

Wheel Sensor - 328i Andrew - Service Advisor didna trrrific job of herring the car in , diagnosing and getting me on my way. Job well done and will be back for next servi Andrew - Service Advisor didna trrrific job of herring the car in , diagnosing and getting me on my way. Job well done and will be back for next service needed. More

Stay on the Road not in Shop! Service is key to maintaining a cars up Keep, minimizing expenses from Damages of neglect. Before buying from any Dealership confidence in service dep Service is key to maintaining a cars up Keep, minimizing expenses from Damages of neglect. Before buying from any Dealership confidence in service department is key. More

Excellent service Warranty service was easy and trouble free. I showed up for my appointment, dropped off my car for service, and left in a loaner In about 15 minute Warranty service was easy and trouble free. I showed up for my appointment, dropped off my car for service, and left in a loaner In about 15 minutes. Returning the loaner and picking up my car was just as quick. Everything was done as expected. Ashley was great and kept me updated while my car was being fixed. More

Alfred Best professional I've ever worked with. Alfred should be the standard by which all auto people should aspire to. All personal should take lessons fro Best professional I've ever worked with. Alfred should be the standard by which all auto people should aspire to. All personal should take lessons from Alfred on how to handle customers. More

BMW M4 Service at Moss Motors in Lafayette, LA This is an excellent BMW dealership. I purchased my M4 new and Mike Robair helped me every step of the way. The service department is excellent, to This is an excellent BMW dealership. I purchased my M4 new and Mike Robair helped me every step of the way. The service department is excellent, too. Well done Moss Motors! More