Mossy Ford

Tiffany my service advisor was awesome! Very helpful and quick to respond to my questions Very helpful and quick to respond to my questions More

Not impressed with the lack of transparency and follow thru. Your website leads customers to believe you will give more for the trade and in fact you give way less than kbb. Also your business office n thru. Your website leads customers to believe you will give more for the trade and in fact you give way less than kbb. Also your business office needs help. Didn’t feel appreciated as a customer. Didn’t get a military discount and left feeling disappointed More

Always the best service and the fastest in and out times! Thanks again we are a Ford family! Thanks again we are a Ford family! More

I am very grateful to Ryan and his team, they were very efficient, thanks guys efficient, thanks guys More

Mossy Ford took us on short notice on a Monday am for LOF and checking a fuel problem, linked to bad diesel fuel and loss of power, similar in a diesel with DEF when you run low on DEF.........they did the w and checking a fuel problem, linked to bad diesel fuel and loss of power, similar in a diesel with DEF when you run low on DEF.........they did the work in about 2 hours and we were back on the road....very clean establishment, clean waiting facility including coffee bar espresso computerized gizmo!!! More

I have had nothing but excellent service at Mossy Ford for the past year and a half with my F250. I had one diesel injector fail shortly after I bought the truck and they repaired it as quickly as FEDEX c for the past year and a half with my F250. I had one diesel injector fail shortly after I bought the truck and they repaired it as quickly as FEDEX could get the part to them. I live quite aways from the dealership and so have to wait on service. They have always provided me an appointment and usually I'm on my way again within an hour and a half or two hours. More

All of the service department employees at Mossy Ford exceed expectations. Trish, Mike, Andrew, and Kameron are excellent. exceed expectations. Trish, Mike, Andrew, and Kameron are excellent. More

At first I was being batted between Parts and Service and ended up in Parts. This was for a 3G to 4G upgrade. Finally on my most recent call I was fortunate enough to talk to Frank in Service. He told me to ended up in Parts. This was for a 3G to 4G upgrade. Finally on my most recent call I was fortunate enough to talk to Frank in Service. He told me to bring the car in, which I did. He did all the paperwork and said that the part was on back order and being re-engineered. I was now officially in the queue for the upgrade. I don't think that I was in any queue prior to Frank taking care of it. I appreciate his professional service. More

Great experience finally receiving my special ordered Bronco yesterday. Adam was very helpful with the financing to get the payment where I needed it to be. Bronco yesterday. Adam was very helpful with the financing to get the payment where I needed it to be. More

So much less than what it was five years ago. The turnover of employees should be a clue. The service now demands days for diagnosis. They will not honor any rental coverage until the diagnosis i The turnover of employees should be a clue. The service now demands days for diagnosis. They will not honor any rental coverage until the diagnosis is complete leaving you with days of no solution and no transportation. They no longer wash your vehicle after repairs, they no longer offer shuttle or covered Lyft rides. The professionalism and even language ability of initial service phone representatives is minimal. I am so disappointed and would never purchase a brand new vehicle from this dealership again. I invested so much to purchase my first brand new car and five years later I am simply disappointed and trapped. More