Mossy Ford

I love the overall experience I received here at Mossy Ford. I was searching for a used car and Raul was really helpful he help me find a used car. I couldn't been any happier. I'm glad I bought my car he Ford. I was searching for a used car and Raul was really helpful he help me find a used car. I couldn't been any happier. I'm glad I bought my car here. I recommed Mossy Ford to my family, friends and anyone who is interested in purchasing a car. Ask for Raul his more the willing to go the extra mile to get you the car you looking for. More

I had been searching to trade in my car for almost two weeks. when i came into mossy ford and i was immediatley greeted and treated very well. i explained what i needed to the sales rep. and a price range weeks. when i came into mossy ford and i was immediatley greeted and treated very well. i explained what i needed to the sales rep. and a price range to stay within. it didnt take long before we found a great vehicle within my price range and had everything that i needed. We took the car for a test drive and i listened as Marcus explained every detail about the car. he explained what ford had done to improve the saftey of there new vehicles and was a pro with every new feature on the car. we went back in to sign the paperwork which only took about 45 min. and while i was doing my part marcus had taken the vehicle to be detailed and added a full tank of gas. marcus made my car buying experience fun and easy i would recommend Mossy Ford to any of my friends and family! THANKS!!! More

Overall a great experience and great deal. I had inquired online and got immediate response from Derrel and Robin. I waited a few weeks because I wanted to sell my car on my own, I live about 30 miles away s online and got immediate response from Derrel and Robin. I waited a few weeks because I wanted to sell my car on my own, I live about 30 miles away so when I sold my car I did it at the bank in PB so I could just go straight there to get a new car. They picked me up from where I was to give me a ride to the dealership and immediately got keys for the car I had been looking at online. They offered us coffee, tea, popcorn and were very polite. I worked with Andrea and David the most. The deal took a while but that's what goes with any new purchase, overall they did a great job and made it easy on my end of the deal. I would definitely recommend this dealer. Also the other sales associates that I wasn't working with, were very sociable and polite as well. More

Karlo took great care of me. He listed to what I wanted to do for a trade in, spent the time needed to find me the perfect vehicle I wanted and worked out everything I needed and wanted to do. Justin was a to do for a trade in, spent the time needed to find me the perfect vehicle I wanted and worked out everything I needed and wanted to do. Justin was a great in finance and was very respectful and polite while explaining everything to me. David was worked the hardest with trying to figure out a deal and he did a great job to accomidate what I wanted in the deal. Great experince had at Mossy Ford. More

Shopped all over town looking for the best deal I could get. Called Mossy and spoke with Robin about the Explorer I wanted. She was very straight forward and friendly. Went in to see what they could do get. Called Mossy and spoke with Robin about the Explorer I wanted. She was very straight forward and friendly. Went in to see what they could do armed with all the information I had collected from the other dealers. Raul showed me the car I was looking for. (Its amazing all the extras this car has, and this sync system s awesome!) Robin came out and showed me a super deal. They beat the best offer I had received from anyone else! Made the deal and am loving my new car! Thanks Mr. Mossy!!! More

Went into Mossy Ford to buy a new car that the internet said was in stock. Had money in hand. The car was not there, but was in transit and sold to someone else. ( They said ) I was told by the GSM that I said was in stock. Had money in hand. The car was not there, but was in transit and sold to someone else. ( They said ) I was told by the GSM that I could order another one at MSRP. I gave them a $2,000 deposit. He indicated that the dealership has NEVER EVER sold a car above MSRP. My car would be in ,in 8 weeks. In 5 weeks, the same car that I had originally wanted to buy, the same type of car I ordered,with the same sticker price, arrived at the dealership. I was called by multiple people to tell me a car identical to the one I ordered had arrived, and if I wanted that one, to come in and buy it . I went to the bank, got a cashiers check for the down payment, $10,000 , went home to get my trade, and went to the dealership in about three hours. I started to fill out the paperwork, credit application, etc when the same GSM came over and told me the car was now $8,000 more than I was told it would be.I explained that he told me the dealership NEVER EVER sold a car above MSRP, to which he said, you are the first. I asked him how he sleeps at night after we shook on the deal. He just stared at me. He said that the actual car I ordered would be here in about a month, and that one I could have a MSRP. I asked him what would prevent him from trying to sell me that one at $8,000 over MSRP. His answer, and I quote " I can't four-tell the future." Nice honest place to transact business, RIGHT ? At that point, I asked for my money back. They were all too happy to refund my deposit and send me on my way.I actually was made to wait almost TWO hours to obtain my refund. Nice way to do business. I have two words for you . BAIT and Switch !! About three weeks later, I was called by the dealership again to tell me the actual car I ordered had arrived,and when would I be in to buy it. NO ONE at the dealership was ever told about my refund. BUY A CAR AT MOSSY FORD at your own risk guys!!! More

This was the worst experience ever! First I talked to Gary Johnson,He was very polite and respectful. I was looking at a car on the internet,He stated the car was having service done it should be done in Gary Johnson,He was very polite and respectful. I was looking at a car on the internet,He stated the car was having service done it should be done in a couple of days. I came down (85 miles) to find the car had been sold. BUT we have another car. I was already frustrated from the drive i decided to look at my ONLY option. after I talked to Ray The "TOP DOG" he explained that he cant at all work with the price. He stated 24999 was the absolute lowest he could go. THE STICKER PRICE WAS 21999. IDIOT He then stated even I cant go that low WHAT!!! I then told him you show me what the purchase price was and Ill pay anything he wants . Obviously he refused. More

I am a repeat customer at Mossy Ford dealership. I came back because of the great service that I have experience with the people that works there. Kendra specifically was most very helpfull and accomodati back because of the great service that I have experience with the people that works there. Kendra specifically was most very helpfull and accomodating with our needs. The service department also provided excellent service when I bring my 2005 Ford Mustang for maintenance. I just purchase a new 2009 Ford Ranger and a used 2001 Mercedes Benz and again Kendra and Leah at the Finance Deapertment are most outstanding. I will come back to this dealership when I am again in the market for Ford vehicle. This Dealership is highly recommended. More

I was very happy with my dealers laid back attitude (Steven). It made the whole buying a car experience so much easier and less stressful. This is my third care purchase and it took the least amount of (Steven). It made the whole buying a car experience so much easier and less stressful. This is my third care purchase and it took the least amount of time and we were able to get the car we really wanted at a really good price! I actually came to the dealership to look at a different car and found that the Edge was not as expensive as I had thought. I wanted to get the Edge before but changed my mind because I thought it would be too pricey! I am very happy with my purchase!!! More

This is my experience with Mossy Ford in San Diego I have been buying cars for twenty years and never had such a horrible experience with a dealership. I have bought a lot of cars in twenty years and I never been buying cars for twenty years and never had such a horrible experience with a dealership. I have bought a lot of cars in twenty years and I never have had such a bad experience with any. I do not know why this dealership is rude since this is a trouble times for them and treating me like xxxx was not the way to go. This is some highlights from my dealership from xxxx: 1. On my new vehicle, damage was done to the passengers rim when the salesman made a u turn into the Ford dealership from the Toyota dealership. The salesman acknowledged the damage and we heard it when he scraped the curb. When my son arrived at the dealership later on the salesman denied the damage. 2. I explained to the salesman about my trade in that had a lien on it and he did not give the information to the manager which made problems for calculating a monthly payment. 3. The salesman got upset when he found the price was lower on the Internet than on the price on the vehicle, and that is when he started treating me like xxxx. 4. The salesman was unorganized, forgetful, a liar, and an xxx hole. 5. The salesman denied the damage on the rim when we returned to point it out to the manager. 6. We only got $3,000.00 for our trade in on our 2003 which we should have gotten at least $5,000.00. 7. A friend of ours came to the dealership inquired about my trade in, they said it it would sell for around $7,000.00 to $8,000.00. That would be making a profit off of my trade in at $4,000.00 to $5,000.00. Now that is robbery since my trade in was custom built. 8. The finance person that I had to deal with had been totally rude and uncooperative with me in my questions about certain issues. I found it very difficult to understand him, he had spoken with broken English and his writing was poor. Basically I got the shaft a Mossy Ford and I warn anyone who steps foot in the dealership. More