Mossy Ford

I was very happy with my dealers laid back attitude (Steven). It made the whole buying a car experience so much easier and less stressful. This is my third care purchase and it took the least amount of (Steven). It made the whole buying a car experience so much easier and less stressful. This is my third care purchase and it took the least amount of time and we were able to get the car we really wanted at a really good price! I actually came to the dealership to look at a different car and found that the Edge was not as expensive as I had thought. I wanted to get the Edge before but changed my mind because I thought it would be too pricey! I am very happy with my purchase!!! More

This is my experience with Mossy Ford in San Diego I have been buying cars for twenty years and never had such a horrible experience with a dealership. I have bought a lot of cars in twenty years and I never been buying cars for twenty years and never had such a horrible experience with a dealership. I have bought a lot of cars in twenty years and I never have had such a bad experience with any. I do not know why this dealership is rude since this is a trouble times for them and treating me like shit was not the way to go. This is some highlights from my dealership from hell: 1. On my new vehicle, damage was done to the passengers rim when the salesman made a u turn into the Ford dealership from the Toyota dealership. The salesman acknowledged the damage and we heard it when he scraped the curb. When my son arrived at the dealership later on the salesman denied the damage. 2. I explained to the salesman about my trade in that had a lien on it and he did not give the information to the manager which made problems for calculating a monthly payment. 3. The salesman got upset when he found the price was lower on the Internet than on the price on the vehicle, and that is when he started treating me like shit. 4. The salesman was unorganized, forgetful, a liar, and an ass hole. 5. The salesman denied the damage on the rim when we returned to point it out to the manager. 6. We only got $3,000.00 for our trade in on our 2003 which we should have gotten at least $5,000.00. 7. A friend of ours came to the dealership inquired about my trade in, they said it it would sell for around $7,000.00 to $8,000.00. That would be making a profit off of my trade in at $4,000.00 to $5,000.00. Now that is robbery since my trade in was custom built. 8. The finance person that I had to deal with had been totally rude and uncooperative with me in my questions about certain issues. I found it very difficult to understand him, he had spoken with broken English and his writing was poor. Basically I got the shaft a Mossy Ford and I warn anyone who steps foot in the dealership. More

Boy were we fooled by Mossy FORD!! I thought I was impressed with the honesty when we put together our sales deal...then everything fell apart. We put down 2 deposits for my new vehicle....one to b impressed with the honesty when we put together our sales deal...then everything fell apart. We put down 2 deposits for my new vehicle....one to be cashed in 4 days, the other in 3 weeks. This would allow time for us to transfer fund between our accounts. We happily left the sales building and headed across the street to the finance department. We negotiated a fantastic rate and were very happy with the results. Contracts were signed, handshakes all around and we drove off in our wonderful new vehicle, leaving my beat-up trade-in behind. We were told we would have to purchase an extra key for my "new-slightly-used" vehicle and that would run about $80-$100. We were off to the dealership that made my vehicle (we did not purchase a Ford) a very happy family! As it turns out, a duplicate key actually costs $220 from Chrysler!!! Well, chalk it up to poor information and bad salesmanship....I guess we will just have to eat the cost. We will call this problem # 1. Here is where problem # 2 began.....I checked our account the next afternoon to see if the funds had transferred yet, and GUESS WHAT? Mossy Ford deposited our check? What happened to 4 days? I started to make phone calls and requests to our sales person, his manager, everyone. I was eventually promised my overdraft funds be paid back to me because "The person that deposited my check quit, but it was their fault." Are you kidding me? It took a week and a half to get the funds back, but eventually Mossy Ford made good on the deal. I assumed that was the worst of it - boy was I wrong! Two weeks went buy and we received a call from the finance department just as we were headed out of town on vacation. The message was, "Hi, This is Mossy Ford finance. There is nothing wrong, we just need to change a few things on your contact. There is nothing big, no problems, but we were able to finance you at a lower bottom line." GREAT NEWS! We go on our trip, return home and scheduled a time to come in to sign the "new" contract. Mind you, we are now 3 weeks post-sale. The price had dropped $3,000! We were skeptical, but nothing big stood out to us. We began to dig deeper, find that our APR had gone up 3% and our bottom line was dropped. Additionally, they lowered our monthly payments. You know the old saying, when it sounds too good to be true, it probably is? Well, we were had. The gentleman in finance told us that "We graciously took money from our own commission in order to finance you." Well gosh, wasn't that kind of them? No - it wasn't. Why? Because when I started comparing the current contract with the "new one" (thankfully I brought it with me) we realized that they eliminated some of the services that we purchased! They were no longer allowing install of our Car Trakker, eliminated our 60-month warranty etc. When we pinpointed the finance person about this, he became very, very angry and started telling us, "If Mossy gives some, you have to give too!" Are you serious? We stood our ground in a very polite way. After 20 minutes of back and forth I politely asked to speak with someone else. Wow - were these the wrong words to say! He started to tear up the "new contract" right in front of us! We stood up and walked away, to speak with the manager. Eventually we got what we wanted and signed the new contract. I was so disgusted with this entire process because the contract hold up meant that my trade-in was still not paid off, and the monthly payment was due already! I explained this to the manager and we were assured it would all be taken care of in 2-3 business days. 3 weeks went by and my trade in was STILL not paid off! After about 50 phone calls (literally) and a lot of irate inquiries to various managers at Mossy Ford, my trade in was paid off. That is it. No apologies, no "Let me make this right and stick to my word"..nothing. During this process, of course all our funds were tied up in deposits etc and we were unable to make 3 car payments. The interest on our trade-in grew, the payoff grew and became past-due. Did Mossy make good on the additional funds? NOPE. Our lender took our money from savings and our checking to pay the difference, despite the fact that Mossy Ford was the one with my vehicle and I had a Title Release form signed a month earlier! The only positive thing from this entire ordeal was that our original salesman tried to speak to our Lender (for the trade-in) to reverse the withdrawal from our saving accounts so that we could have some money for gas etc while we waited for 3 weeks for the payoff to reach them. His attempt did not work and mysteriously no one at Mossy Ford could explain why a pay-off check mailed to our Lender took 3 weeks to arrive. Then, 3 weeks later we get a letter from Mossy Ford saying we owe them $69 because the payoff amount for our old vehicle was lower than what they expected! Never again will I deal with Mossy Ford or Mossy More