Mossy Nissan Escondido

Jesus Sanz is my service advisor, his level of work is the best, he goes out of his way to make your service experience the best, he explains every questions or concerns. I highly recommend him to family the best, he goes out of his way to make your service experience the best, he explains every questions or concerns. I highly recommend him to family and friends when they need there car service. More

100 points on a 1 o 10 scale! my experience as a 7 time Nissan owner tells me that this group EXCEEDED BY FAR in every category! The sales staff Ryan and Akeen, finance manager Jas my experience as a 7 time Nissan owner tells me that this group EXCEEDED BY FAR in every category! The sales staff Ryan and Akeen, finance manager Jason and sales manager Ron Gibson have set a new bar that every other dealership should aspire to be. I am a repeat Mossy Nissan customer, as look forward to coming here for my next upcoming purchase...These men were polite, professional, and honest in every step....Each dealership has its own style and Escondido should be proud to have Mossy Nissan as a major part of the community. Ray Morris Carlsbad 12/2019 More

Mr. Akim Akimi is honest and genuine. I wanted to let you know the other day I came into your showroom and was greeted by Mr. Akim Akimi, a sales rep. He was professional, knowledgeable, I wanted to let you know the other day I came into your showroom and was greeted by Mr. Akim Akimi, a sales rep. He was professional, knowledgeable, and very friendly. He did not try and push us to a specific vehicle, but instead talked with us about our budget, what we expecting from the vehicle and how could the vehicle help better our lives. Even though we did not purchase a vehicle today, we will be coming back to Nissan of Escondido. Thank you Alan & Maria K More

Amazing customer service Ryan was the great dealer who made a great deal of the car. Very knowledgeable and ability to lead us to the best deal of the car. I will recommend t Ryan was the great dealer who made a great deal of the car. Very knowledgeable and ability to lead us to the best deal of the car. I will recommend to talk with Ryan if you were come to Nissan. More

Amazing George went above and beyond and got me my dream car I love mossy Nissan George the sales guy was so amazing he fought for me to get my dream car I had tried 3 times to get it when I had given up George I love mossy Nissan George the sales guy was so amazing he fought for me to get my dream car I had tried 3 times to get it when I had given up George didn’t give up on me he fought for me and got me my dream car I love mossy Nissan I have gotten 6 cars with them I would say I will be back for another car but I have my dream car I even recommend and helped them sale a car to someone I know they are the best George is amazing More

Incompetent, rude, and dishonest service representative This is regarding a visit on 4/30/18 with Nissan's Jesus Suarez Sanz, which was the most disappointing service appointment we have had at Mossy Nissan This is regarding a visit on 4/30/18 with Nissan's Jesus Suarez Sanz, which was the most disappointing service appointment we have had at Mossy Nissan Escondido, and at any car dealer for that matter. We have had all of our scheduled maintenance done at Mossy Nissan Escondido. My earlier visit with Javier Perez was outstanding. He helped us have our 30,000 mile service and have a wheel bearing replacement. He was absolutely professional, communicated every step of the process clearly, gave us timelines as to what we could expect to be done and by when, and he knowledgeably answered every question we had. However, this visit with Jesus Suarez Sanz could not have more starkly contrasted with every other visit we've had at Mossy Nissan Escondido. He was curt, unprofessional, and rude with my mother, which is egregious in and of itself, and he was also negligent in getting our 35,000 mile service done and failed to meet the most basic of his responsibilities. In the receipt/write-up he gave to us, he wrote, "COULD NOT ROTATE DUE TO MISSING AFTERMARKET WHEEL LOCK KEY." This is blatantly dishonest on two fronts: the wheel locks are made by Nissan and were installed by Nissan. Second, the wheel lock key was in the glove compartment. I have owned five different vehicles with wheel locks, always had them serviced at dealerships, always kept the wheel lock keys in the glove compartments, and never had such apathy or incompetence on part of a service agent. Rather than simply ask where the wheel locks were, he behaved as if he were being inconvenienced by my mother and he cast this entire business in a poor light. Furthermore, when asked if he would stamp her service log, he not only did so with an attitude, but he also checked off that the wheel rotation had been done, when it was not. Yet another instance of his dishonesty. What is even more disappointing is that my mother took time away from work for this service visit, and the service was not even completed. This was a waste of her time, and now for her to get the service completed as it was supposed to be, she has to have even more of her time wasted thanks to Jesus Suarez Sanz. I owe it to fellow Nissan customers or potential customers to share this experience on every online review platform so that guests know to avoid Jesus Suarez Sanz. Again, every other experience we have had at Nissan has been more than satisfactory. I tried giving Nissan a chance to fix this. I emailed them and called, leaving detailed accounts of this incident. On 5/1/18, I spoke with Miguel, who identified himself as an assistant who would communicate my experience with a manager. I never heard from Nissan in response to either my calls or email. More

Quick and understandable Ryan Frank was helpful today with picking a good car for me. 👍 I wanted a small car with a good gas mileage and Ryan really helped! Ryan Frank was helpful today with picking a good car for me. 👍 I wanted a small car with a good gas mileage and Ryan really helped! More

Quick & Painless Will Elliott was amazing, polite and knowledgeable of all his cars I was asking about. Getting a car is stressful. If you have a question about all t Will Elliott was amazing, polite and knowledgeable of all his cars I was asking about. Getting a car is stressful. If you have a question about all the stuff that Will throws at you, don't worry, He will answer them! He was very patient and answered ALL my questions! I was a hesitant buyer as it was my first car with Nissan but now I know this is the right fit for me! He still calls every few months to ensure I am up to date on my oil changes, and if I have any questions for him. AMAZING SERVICE! More

Quick, Simple, Purchase! Josh helped us purchase a new Nissan Rogue Sport. No hassle on pricing, answered all my questions quickly and efficiently. Went above and beyond askin Josh helped us purchase a new Nissan Rogue Sport. No hassle on pricing, answered all my questions quickly and efficiently. Went above and beyond asking if we needed anything while we waited and even offered us lunch knowing we were hungry! Overall very pleasant car purchase and I love my new car! More

Good experience, friendly and knowledgeable team. The team at Mossy Nissan was very knowledgeable and all were able to answer my questions about the vehicle I purchased. Initially I was bouncing betwe The team at Mossy Nissan was very knowledgeable and all were able to answer my questions about the vehicle I purchased. Initially I was bouncing between model vehicles, yet they were capable of getting through my questions/concerns to ensure I was choosing the right vehicle for my needs. The entire team at Mossy contributed to making the overall vehicle purchase a comfortable experience. I did have to work hard with the finance team to meet my cost targets, so I'd recommend not giving up on your cost goals....they're willing to work with you. More