Mossy Nissan Escondido - Service Center

Extremely shockingly, poor service. DO NOT GO HERE, they are thieves!! Have been coming to this Mossy for years, and have not had any issues up until a couple of weeks ago. Took the car DO NOT GO HERE, they are thieves!! Have been coming to this Mossy for years, and have not had any issues up until a couple of weeks ago. Took the car in because it was making strange squealing sounds and jerking uncontrollably on the road. Was aware I had a weak tranny. They were also aware and had this listed in their records but they told me this was just all due to needing new front brakes and a new belt, not mentioning anything about the tranny finally dying out. The (biggest) and most important issue needing to be fixed right there and then. A week after my car was serviced, it broke down on me several times on the road. I came in again getting the car looked at, just to find out that, oh yeah, it’s the tranny actually going bad (this time.) Why wasn’t I notified of this during the first service appointment so I could have saved myself almost a grand on everything that was a side repair. On top of that, service advisor Victor was smirking and making a joke out of the situation when I brought up my concerns. Unprofessional and wasn’t happy with how I was treated here. They don’t care, they are only there to make a quick buck to get anything out of you. Happy I won’t be returning, and Mossy just lost a valued customer. More

Service department charges extremely unreasonable rates. They wanted $940 to replace an accessory belt and tensioner. This is less than a 1 hour job utilizing less than $100 in parts. Also - they weren’t ev They wanted $940 to replace an accessory belt and tensioner. This is less than a 1 hour job utilizing less than $100 in parts. Also - they weren’t even planning on replacing the idler pulley, which is always considered part of the job. Just poor service overall. I opted to do the work myself; and I can take my family to Disneyland with the savings. More

I was hesitant in buying my 1st Nissan, but I loved the 2021 Rogue platinum so i bought it. Love the car ,but what about service? Mike B at Mossy Nissan Escondido filled in the blank . Great service and al 2021 Rogue platinum so i bought it. Love the car ,but what about service? Mike B at Mossy Nissan Escondido filled in the blank . Great service and all under warranty. Happy owner Bob N. More

Service Department is OUTSTANDING. Andre Rensonnet is highly knowledgeable and always takes care of my car. In addition, if I have any questions on how to use the many options availabl Andre Rensonnet is highly knowledgeable and always takes care of my car. In addition, if I have any questions on how to use the many options available on my Nissan Rogue Platinum he takes his time in explaining all the features to me and displaying them on the screen. Andre always goes over the service report with me when maintenance is completed. Andre should be the Service Department manager. More

Jesus is my service writter. My experience with Jesus was very professional, informative and efficient. Thank you, Beth Raya Rouge Issues very professional, informative and efficient. Thank you, Beth Raya Rouge Issues More

Jesus Sanz is my service advisor, his level of work is the best, he goes out of his way to make your service experience the best, he explains every questions or concerns. I highly recommend him to family the best, he goes out of his way to make your service experience the best, he explains every questions or concerns. I highly recommend him to family and friends when they need there car service. More

Amazing customer service Ryan was the great dealer who made a great deal of the car. Very knowledgeable and ability to lead us to the best deal of the car. I will recommend t Ryan was the great dealer who made a great deal of the car. Very knowledgeable and ability to lead us to the best deal of the car. I will recommend to talk with Ryan if you were come to Nissan. More

Incompetent, rude, and dishonest service representative This is regarding a visit on 4/30/18 with Nissan's Jesus Suarez Sanz, which was the most disappointing service appointment we have had at Mossy Nissan This is regarding a visit on 4/30/18 with Nissan's Jesus Suarez Sanz, which was the most disappointing service appointment we have had at Mossy Nissan Escondido, and at any car dealer for that matter. We have had all of our scheduled maintenance done at Mossy Nissan Escondido. My earlier visit with Javier Perez was outstanding. He helped us have our 30,000 mile service and have a wheel bearing replacement. He was absolutely professional, communicated every step of the process clearly, gave us timelines as to what we could expect to be done and by when, and he knowledgeably answered every question we had. However, this visit with Jesus Suarez Sanz could not have more starkly contrasted with every other visit we've had at Mossy Nissan Escondido. He was curt, unprofessional, and rude with my mother, which is egregious in and of itself, and he was also negligent in getting our 35,000 mile service done and failed to meet the most basic of his responsibilities. In the receipt/write-up he gave to us, he wrote, "COULD NOT ROTATE DUE TO MISSING AFTERMARKET WHEEL LOCK KEY." This is blatantly dishonest on two fronts: the wheel locks are made by Nissan and were installed by Nissan. Second, the wheel lock key was in the glove compartment. I have owned five different vehicles with wheel locks, always had them serviced at dealerships, always kept the wheel lock keys in the glove compartments, and never had such apathy or incompetence on part of a service agent. Rather than simply ask where the wheel locks were, he behaved as if he were being inconvenienced by my mother and he cast this entire business in a poor light. Furthermore, when asked if he would stamp her service log, he not only did so with an attitude, but he also checked off that the wheel rotation had been done, when it was not. Yet another instance of his dishonesty. What is even more disappointing is that my mother took time away from work for this service visit, and the service was not even completed. This was a waste of her time, and now for her to get the service completed as it was supposed to be, she has to have even more of her time wasted thanks to Jesus Suarez Sanz. I owe it to fellow Nissan customers or potential customers to share this experience on every online review platform so that guests know to avoid Jesus Suarez Sanz. Again, every other experience we have had at Nissan has been more than satisfactory. I tried giving Nissan a chance to fix this. I emailed them and called, leaving detailed accounts of this incident. On 5/1/18, I spoke with Miguel, who identified himself as an assistant who would communicate my experience with a manager. I never heard from Nissan in response to either my calls or email. More

Quick and understandable Ryan Frank was helpful today with picking a good car for me. 👍 I wanted a small car with a good gas mileage and Ryan really helped! Ryan Frank was helpful today with picking a good car for me. 👍 I wanted a small car with a good gas mileage and Ryan really helped! More