Mossy Nissan Oceanside

If you value your time, your money, and basic respect, stay far away from Mossy Nissan Oceanside. My wife and I purchased a $40k+ brand new truck here, and the experience has been nothing short of a slime stay far away from Mossy Nissan Oceanside. My wife and I purchased a $40k+ brand new truck here, and the experience has been nothing short of a slime show from the management down. The Finance Manager, Jorge A. Gonzalez, messed up the initial paperwork. He had no problem blowing up our phones repeatedly until we drove all the way back to the dealership to fix his mistake. However, the moment the roles reversed and we needed help, he became impossible to reach. During the sale, Jorge pushed a 3rd party warranty instead of the actual Nissan USA Gold policy. We exercised our contractual right to cancel this a couple days later. It has been four months since the cancellation. I have been consistently dodged, misled, and disrespected by the front office. Jorge A. Gonzalez claims he has no information and no contact info to provide a resolution. It is a blatant stall tactic. This dealership is quick to take your money but completely unwilling to provide any level of service once the deal is done. They are unprofessional, dishonest, and have zero accountability. Save yourself the stress and go to a dealership that actually values its customers. More

Purchased a used vehicle from here. Tyrone was great. Did his own research on my vehicle and was able to answer all my questions. He went above and beyond to make this purchase smooth. Tyrone was great. Did his own research on my vehicle and was able to answer all my questions. He went above and beyond to make this purchase smooth. If you want great service, visit Tyrone at Mossy Nissan Oceanside. More

Larry ringstaff is our go to guy in the car business. Thank you Mossy Nissan Thank you Mossy Nissan More

Great customer service in service department. Carlos and Gonzo great customer service. Fast and friendly. Carlos and Gonzo great customer service. Fast and friendly. More

Carlos sold me a service contract stating I could use my own mechanic. That is not the case. Now not following up when I’ve tried to get out of the contract. This is after they failed to give me the requ own mechanic. That is not the case. Now not following up when I’ve tried to get out of the contract. This is after they failed to give me the required two sets of keys first the car and then refuse to return my phone calls. AVIOD at all cost! More

Sold invalid warranties by Carlos and have been ghosted totally crooked dealership never shop there totally crooked dealership never shop there More

BUYER BEWARE - AVOID AT ALL COSTS - 6 HOURS OF WASTED TIME - LIARS In interest of saving you time (unlike Mossy Nissan) here is a three sentence summary of my experience: Mossy Nissan completely wa TIME - LIARS In interest of saving you time (unlike Mossy Nissan) here is a three sentence summary of my experience: Mossy Nissan completely wasted my time and damaged my credit score with misleading promises and poor business practices. They assured me the sale was "first come, first serve," yet after running a hard credit inquiry, they backed out of the deal and prioritized another buyer willing to pay full price. There are clear issues with management that trickle down through the whole dealership, and I guarantee they will screw you over just as they did to me. Full review: I recently had a frustrating and disappointing experience at Mossy Nissan while trying to purchase a 2017 Ford Mustang. Misleading Promises & Wasted Time: Before making the 1.5-hour drive from Riverside to Oceanside, I called ahead to confirm the car was still available. The sales rep assured me it was and emphasized "first come, first serve"--though they had a 4 PM appointment, I could get there by 3 PM. Despite traffic, I arrived at 3:20 PM, test drove the car, and sat down to discuss a deal. Unfortunately, their trade-in offer was lower than expected, and they had no room for negotiation. Realizing it wouldn't work out, I left. False Promises & A Hard Credit Inquiry for Nothing: Shortly after leaving, the sales manager called me, offering $500 off the car and $1,000 more for my trade-in. He insisted I return so they could run my credit and finalize the deal. Trusting their word, I turned around and drove back, arriving at 4:20 PM.I met with the sales manager, who quickly handed me off to the original sales rep to run my credit. After filling out paperwork, I waited over 30 minutes while the sales rep disappeared. Meanwhile, I noticed the sales manager storm out of the building. At 4:50 PM, the sales rep returned to inform me that my deal wasn't possible--not because of my credit, but because the sales manager had lied about the trade-in offer and sale price. They hadn't even checked before running a hard inquiry on my credit. Baiting Buyers & Poor Ethics: Adding insult to injury, I was then told that another customer had arrived and was willing to pay full price--so much for "first come, first serve." It was clear they were just stringing me along as a backup buyer. When I asked to speak to the manager, I waited another 20 minutes, only to find the sales rep sitting on his phone. He eventually pointed me to Ron Gibson, who casually told me he had made a mistake in approving the numbers. Instead of owning up to it sooner, they wasted hours of my time and hurt my credit score. When I brought up the impact of a hard inquiry, Ron dismissively said, "It won't affect your score"--a blatantly false statement. Final Thoughts: The only "apology" they offered was a free gas fill-up, which took another 30 minutes to complete. By then, it was obvious they were stalling to see if the other deal went through. Mossy Nissan proved they care more about squeezing out the highest bidder than treating customers fairly. If you value honesty and efficiency, stay far away. More

Great customer service by Carlos Lona service advisor. Honest and knowledgeable. He answered all my questions on my warranty. I liked brand new showroom. Honest and knowledgeable. He answered all my questions on my warranty. I liked brand new showroom. More

The dealership itself is great, I purchased a car there which I love and works great. My largest problem with the dealership is one salesman in particular Ghassan. When I went to buy my current car, he sta which I love and works great. My largest problem with the dealership is one salesman in particular Ghassan. When I went to buy my current car, he started out very kind and polite. After test driving a car I liked, I told him I would come back for the car tomorrow as it was late and I wanted to think over the purchase. He then became noticeably pushy and irritated as he pulled out all the paperwork. He then went over to the other employees at the front desk and began loudly insulting me which I overheard. He is the typical pushy salesman that people want to avoid. I will likely go back to the dealership to buy a new Nissan but I will not buy one from him. More