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Motor Cars Mitsubishi

Aurora, IL

4.4
224 Reviews

3990 E. Ogden Ave

Aurora, IL

60504

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Showing 224 reviews

September 26, 2025

My first time in for a oil change. I made an appointment…they were on time.The service department took good care of me.Thank you. More

by Madsen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Derka
Sep 26, 2025 -

Motor Cars Mitsubishi responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Motor Cars Mitsubishi, we look forward to having you as a valued customer for many years to come!

September 23, 2025

Tony was professional and very helpful, he answered all my questions, great communication and good service. More

by Saadiataalabi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Derka
Sep 23, 2025 -

Motor Cars Mitsubishi responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Motor Cars Mitsubishi!

September 22, 2025

They sold me a car with many issues. They called it a wholesale deal but never took one dollar off. The price charged me a document fee. I don’t know how that could be a wholesale deal. More

by JOEL68
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jul, Jon Schulz, Jim Miller, Christinah Vertin, Tony Derka, Meghan Brozenec, John Madsen, Jesus Cervantes, Ghaith Kharabsheh
Sep 25, 2025 -

Motor Cars Mitsubishi responded

Thank you for this feedback, Joel. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

Sep 25, 2025 -

Motor Cars Mitsubishi responded

Thank you for this feedback, Joel. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

September 22, 2025

I used to love going there. But after last experience, I will never go back.I called to ask about the warranty on the battery, she told me it would be half off, because it was j More

by danimac80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Meghan Brozenec
Sep 25, 2025 -

Motor Cars Mitsubishi responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

Sep 25, 2025 -

Motor Cars Mitsubishi responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

September 18, 2025

Just realized that there is new owners 😳 while in the appointment. There are renovations going a the facility looks under construction. Please to see more nice Mitsubishi and other expensive cars arou More

by EDGARDO.VALLE1187
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Derka
Sep 18, 2025 -

Motor Cars Mitsubishi responded

Thank you so much for your feedback, Edgardo! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Motor Cars Mitsubishi to be a positive one. Please don't hesitate to reach out if you need anything else.

September 17, 2025

I love this dealership. My SUV is one of the best vehicles I've ever bought!! More

by keke1965
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Derka, Meghan Brozenec
Sep 17, 2025 -

Motor Cars Mitsubishi responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

September 15, 2025

Nice people, friendly staff, and a good selection of cars. Joshua was great on helping me out on everything. More

by ALOPEZ890
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joshua
Sep 15, 2025 -

Motor Cars Mitsubishi responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

September 12, 2025

Waited over 3 hours for an oil change, tire rotation, gas cap installation and check engine light info. No one discussed any condition of my car with 0 feedback on anything including brakes, shocks or why my More

by ONTHEFOX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cashier was so apologetic. She was nice. , Meghan Brozenec
Sep 17, 2025 -

Motor Cars Mitsubishi responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

Sep 17, 2025 -

Motor Cars Mitsubishi responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

September 11, 2025

Very convenient, polite and quick service . Tony listens to concerns and provides good service. Easy transaction. More

by OGLEWG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Derka, Meghan Brozenec, John Madsen
Sep 12, 2025 -

Motor Cars Mitsubishi responded

It's great to hear that Tony and our team were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Motor Cars Mitsubishi!

September 10, 2025

Good service rendered and I was glad they respected time. Surely, I would like to return there for my next car servicing More

by ndemfest
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Meghan Brozenec
Sep 10, 2025 -

Motor Cars Mitsubishi responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

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