Motor Cars Mitsubishi

Motor Cars Mitsubishi responded

Thank you for providing this feedback, Pat, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

Motor Cars Mitsubishi responded

We appreciate you taking the time to share your feedback. We want to clarify our policies regarding test drives and pre-purchase inspections (PPIs) to ensure there is no misunderstanding. We do allow test drives for all our vehicles. We also permit customers to conduct pre-purchase inspections. If the inspection shop is located nearby, we are happy to facilitate by dropping off the vehicle at the scheduled time. However, if the shop is further away, transportation of the vehicle to and from the shop would need to be arranged at the customer's expense. As an alternative, customers are welcome to schedule an inspection to take place at our location via a third-party inspection company. We are committed to transparency and ensuring our customers feel confident in their purchases. We apologize if there was any confusion during your visit, and we encourage you to contact us directly to discuss your experience further. Sincerely, Jesus

Motor Cars Mitsubishi responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Motor Cars Mitsubishi.

Motor Cars Mitsubishi responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

Motor Cars Mitsubishi responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Motor Cars Mitsubishi, we look forward to having you as a valued customer for many years to come!

Motor Cars Mitsubishi responded

Thank you for choosing Motor Cars Mitsubishi. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

Motor Cars Mitsubishi responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Motor Cars Mitsubishi.

Motor Cars Mitsubishi responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

R.SANTIAGO1221 responded

When pulling up to dealer, not a signal service advisor was in the office the manager Tony Derka was no where to be found. He had to be called to the shop floor by the porter. Fast forward to him coming up to waiting area with a bunch of papers in hands telling me my car was ready when in fact it wasn’t my car and front the window you could see my car on the lift being worked on. He was in the waiting screaming random peoples name when the lady was sitting right in front of him he want looking for her like he was looking for a lost dog. Toward the ends of the service I’m waiting by the door for my car as it gets pulled around. Tony is no where to be found once again. Waited about 10 minutes to get my paperwork, I was so annoyed that I didn’t even want them so wash my car. A tire rotation and oil change should not take over an hour, 30-45 minutes at best. It was a great experience buying the car but maintenance department needs to step up

Motor Cars Mitsubishi responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.