Motor City Buick GMC

Not good I was told I needed an air cleaner I just put one in my checklist shows that my rear brakes are in the yellow I just changed those two weeks ago I was told I needed an air cleaner I just put one in my checklist shows that my rear brakes are in the yellow I just changed those two weeks ago More

All day waiting The appointment was set for 10:45 am, and the car was not looked at until well after 4:00 pm and even then the dealer stated that it might not be look The appointment was set for 10:45 am, and the car was not looked at until well after 4:00 pm and even then the dealer stated that it might not be looked at until the next day and that we could take it home and bring it back. When the dealership service was questioned what was taking so long, they stated they would get to the vehicle when they finish all of the other cars in front of ours. After long talks with the service manager, they were going to offer us a rental vehicle at no charge. Unfortunately, the rental car that was being provided would only accommodate a family with just three children, and since we have four children, this gracious option could not be taken advantaged of. Once the car was looked at, within less than 40 minutes, we were told the only option was to replace the entire stereo unit ($3500) rather than check to see if there was an additional CD that had been stuck in the CD/DVD player slot or a replacement part. More

A mixed bag I bought a new 2016 Yukon from these guys. They are very friendly and I was pretty impressed by everything from the apps to the rental service when yo I bought a new 2016 Yukon from these guys. They are very friendly and I was pretty impressed by everything from the apps to the rental service when you drop your car off. I have had several service experiences with them now about a year later. Each such experience has been a nightmare for me and usually involving multiple trips for simple repairs. Some of their advisers are quite rude (this varies), they rarely bother calling such as for service delays or to confirm appointments (this has been pretty consistent for me). I am currently waiting for an hour and a half quoted for an oil change that I had a service appointment for. Reason quoted:5 people ahead of me. What is the purpose of an appointment I wonder. Anyhow, as much as I love my car, I pretty much wish I had gone a different direction. More

Simply Amazing The experience was simply amazing. Our salesman Pete Garcia is a hell of a man. Never once did he try to pressure us into buying a more expensive vehi The experience was simply amazing. Our salesman Pete Garcia is a hell of a man. Never once did he try to pressure us into buying a more expensive vehicle or try to talk us out of buying the vehicle we chose. We gave him out budget and he worked with us. Showed us vehicles in our price range, sat back, answered our questions and allowed us to make our own decision. I would refer friends, family, even complete strangers to go talk to Pete and the good folks down at Motor City, and to the staff that catered to our two young childre, y'all are awesome, made us feel like family. Thank you Motor City. We will be looking to you for our future car buying endeavors. More

Leased a new car Greg was so great to work with. He answered all my questions and was super helpful. Best buying experience ever. I would refer any and all friends Greg was so great to work with. He answered all my questions and was super helpful. Best buying experience ever. I would refer any and all friends and family here. More

Service Came in for service for my wife’s Acadia. They were fast, friendly and answered all my questions. I will be back next month to service my new Sierra. Came in for service for my wife’s Acadia. They were fast, friendly and answered all my questions. I will be back next month to service my new Sierra. More

Professionals Motor City does have a good product but there maintenance and repair facilities are exceptional. Progress Farms has been in business since 1989 and I Motor City does have a good product but there maintenance and repair facilities are exceptional. Progress Farms has been in business since 1989 and I consider Motor City to be a standout. The quality of Motor City lies directly with their employees. We appreciate Motor City's "do what it takes" attitude and "flexibility". We at Progress Farms and our extended business family recommend Motor City monthly to others with extreme confidence. Thanks Motor City! Progress Farms Donald Collins More

Service advisor was having a rough week I had an appointment at 10 AM last week during the holidays it was a rough day for my service manager William. Motor city rental department was great I had an appointment at 10 AM last week during the holidays it was a rough day for my service manager William. Motor city rental department was great and so was the experience when purchasing the vehicle. More

Great service! Would definitely recommend this dealership to friends for their future purchases. They have great customer service and a great selection of vehicles. Would definitely recommend this dealership to friends for their future purchases. They have great customer service and a great selection of vehicles. I also like the fact that there were no pressures while making decision. Thank you and will come back. More

Best experience ever! I’ve purchased many vehicles in my life time, but working with Ralph Rubio, was so seemless he was easy to work with, the guy has tons of knowledge an I’ve purchased many vehicles in my life time, but working with Ralph Rubio, was so seemless he was easy to work with, the guy has tons of knowledge and made buying my truck a breeze, I was in & out and back to work.. I will recommend all my friends & family to him from here on ou. Thank you, More