Motor City Buick GMC - Service Center

Problem solved Fast Check engine light came on and turned it over to Nick V then Jason and service department went to work and problem was solved two days later! Took a b Check engine light came on and turned it over to Nick V then Jason and service department went to work and problem was solved two days later! Took a bad situation and made it Easier to handle! More

Feedback didn’t have appointment I didn’t wait long as soon as I got there Jeremy came to me and told me it may be a wait due lunch hour but it wasn’t really t didn’t have appointment I didn’t wait long as soon as I got there Jeremy came to me and told me it may be a wait due lunch hour but it wasn’t really thar long Very professional and explained everything in detail. More

Great customer service. I like to have my truck serviced at this place. The staff are great and professional. The service is fast. Thank you and will be back. I like to have my truck serviced at this place. The staff are great and professional. The service is fast. Thank you and will be back. More

Repair Work Transmission Tube and Dip Stick We had flown into California from Mississippi to work on our ranch and found the transmission dip stick and tube had come out of the transmission.We t We had flown into California from Mississippi to work on our ranch and found the transmission dip stick and tube had come out of the transmission.We took our Yukon into Motor City and Jeremy Beck the service advisor and the entire staff got our Yukon repaired very quickly. We were able to get our work on the ranch completed in a timely manner. I highly recommend this dealership to anyone. The staff is very friendly and efficient. More

2015 duramax repair Pedro did a great job kept me updated on everything with my truck. Got my truck in very fast and returned to me in a timely matter Pedro did a great job kept me updated on everything with my truck. Got my truck in very fast and returned to me in a timely matter More

Timely service Motor city has a great online appointments number setting app. I am able to ask for my service advisor ( Jeremy Beck) which I enjoy working with. They Motor city has a great online appointments number setting app. I am able to ask for my service advisor ( Jeremy Beck) which I enjoy working with. They get you right in and out. I like that they take pictures of your vehicle so there is documentation of its condition when it is brought in. I have not seen remnants of service people in my vehicle when I get it back ( such as grease on doors, carpet or seats and no scratches to the interior or exteriors). This is important to me as I try to keep my vehicle looking new and feel it should not be in worse shape then when I brought it in. I have found this to be true at other dealerships I have visited in the past. Keep up the good work! More

Poor Service I purchased my Terrain at Motor City (traded in an Acadia also purchased at Motor City). With one exception I have had all maintenance and service per I purchased my Terrain at Motor City (traded in an Acadia also purchased at Motor City). With one exception I have had all maintenance and service performed by Motor City. I have complained about the engine noise/knocking several times. The last oil change I had done at Motor City I was told that the Terrain was a quart low and there was no longer a knocking. The next oil change I had done by a mechanic (this is the only service not performed by Motor City). The vehicle has continued to burn oil. Last month when the check engine light came on I took the Terrain back to the same mechanic and was told it was the Catalytic Converter and the manufacturer was responsible for repairs. When I brought the Terrain to Motor City I was treated in a less than welcoming manner. I was not allowed alternate transportation until the following day. We were not contacted when the repairs were complete. After calling to inquire about the status my husband picked up the car just before 5:30. Literally while driving away the check engine light came back on. This was in Friday, so once again we returned the car on the following Monday. When we asked about the oil consumption we were told that we would have to have an oil change done by Motor City and then bring the vehicle back after 1000 mile to have the oil checked and recorded. After about 300 miles the vehicle was a full quart low. We check the oil on a weekly basis. I am angry and disappointed with the treatment I have received. It seems pretty obvious that Motor City or perhaps GMC does NOT stand behind their products. More

Great service This dealer has great service and great prices for what I had done. I own a chevy and I will take it to them to do my service from now on. This dealer has great service and great prices for what I had done. I own a chevy and I will take it to them to do my service from now on. More

Service Thank you for changing to oil in a timely manner and picking me up to get my car. Will be looking forward to another oil change Thank you for changing to oil in a timely manner and picking me up to get my car. Will be looking forward to another oil change More

Excellent service! I bought my Acadia from this dealership five years ago and been taking my car for service at the same place since then. The Tech Service Rep, Bill Uri I bought my Acadia from this dealership five years ago and been taking my car for service at the same place since then. The Tech Service Rep, Bill Uribe, has been assisting me in those five years and his professional and friendly attributes are exemplary. More