Motor City Lexus of Bakersfield

Sergio provided us with a very pleasant buying experience. He was very patient and took care in assisting us, offering us options that we were not quite familiar with, such as the great leasing op experience. He was very patient and took care in assisting us, offering us options that we were not quite familiar with, such as the great leasing option we decided to go with. All of the other sales force we're very friendly and enthusiastically helped us. Overall it was a wonderful experience and we'll be telling friends and family to head over to Motor City Lexus, More

Great experience buying my Lexus ISF with the entire group at Motorcity Lexus. No BS just straight answers and honesty about car. I highly recommend this dealer and will buy from again even with my driv group at Motorcity Lexus. No BS just straight answers and honesty about car. I highly recommend this dealer and will buy from again even with my drive up from LA County. More

I had to have the font bumper replaced on my 2008 ES 350. Connie did an excellent job of keeping me informed on the progress of the repair. It took the body shop a little longer than they anticipated, but th Connie did an excellent job of keeping me informed on the progress of the repair. It took the body shop a little longer than they anticipated, but that was because they wanted to make absolutely sure they had the correct red paint match. I had a loaner and had no worries they would make my car look like new and they did. Connie is always professional and a pleasure to work with. Due to the delay on the repair she gave me a great price on the work performed. The Motor City Lexus service department and the entire dealership team are the reason I will always come back to purchase and for service. More

The Service Dept had a loaner car ready for me. I didn't have to wait. Bruce is always a pleasure. They installed an inside trunk release as part of a recall. Changed the oil for the 10K mile servi didn't have to wait. Bruce is always a pleasure. They installed an inside trunk release as part of a recall. Changed the oil for the 10K mile service. Washed my car and filled the tank with gas. All on the house at no cost to me. This is my second Lexus from Motor City. I don't purchase out of town. I want my tax dollars to stay in Kern County. When my 6 yr old Lexus was totaled by a red light runner, they went out of their way to help. Even payed for a 24 hour rental car so I could get to work the next day. I Love Motor City. Will buy my next car from them too. More

Everyone down there was great. Tonya G. was very patient while I choose the car I wanted, big Thanks for that. Thanks to Tim M. who was very polite and thorough. The whole team wonderful, fast and efficient while I choose the car I wanted, big Thanks for that. Thanks to Tim M. who was very polite and thorough. The whole team wonderful, fast and efficient. Also I was shocked because everything was done super fast. I happy to say the I didn't have to sit there for hours like I have done in the past when I bought my prior vehicles. Thanks to Brian who treats my mother like royalty every time she shows up there at lexus. Thanks motor city lexus, you guys are the best. thanks a million! kel More

After we contacted Auto Trader we received a friendly and professional email from Leilani Delamines, the Internet Sales Coordinator, welcoming us and letting us know that someone will be calling us to help w professional email from Leilani Delamines, the Internet Sales Coordinator, welcoming us and letting us know that someone will be calling us to help with purchasing a vehicle. Later that afternoon we received a called from Marcela Torres the Internet Sales Manager and asked her about leasing a 2014 ES350. Marcela is a very friendly, professional and helpful person, we loved dealing with her we will recommend her and Motor City Lexus to our family and friends. More

I found the Lexus dealership in Bakersfield to be very professional, friendly and relaxed. I was not approached by a salesperson in an aggressive manner like I have experienced in other car sale situatio professional, friendly and relaxed. I was not approached by a salesperson in an aggressive manner like I have experienced in other car sale situations. It was definitely a very easy-going manner in which the receptionist first approached me and asked if I would like to speak with someone regarding any of the cars. I first spoke with Heidi who let me discover all the wonderful aspects of the Lexus GX and LX and answered any questions I had. When I came on a second day I spoke with Marsella, who was very knowledgeable, honest , and very friendly. On the third day I visited the dealership, I spoke with Sergio, who was equally as wonderful as the other two sales people that I had met with previously. I appreciated the fact that if he did not know the answer to a question, he admitted that and found the answer immediately. He was very professional and kind. I must mention also that Jashan also was wonderful and very informative as he helped me to review and sign the sale contract. He is a great asset to the team there at Lexus because he has a very kind, assuring, and honest manner about him. More

I had an appointment for diagnostics on my ES 350 and was promptly greeted when I arrived at the service center. When I met with my service advisor, she took additional time to show me some features on my c promptly greeted when I arrived at the service center. When I met with my service advisor, she took additional time to show me some features on my car in which I was not familiar. Her advice was very helpful. I received a gorgeous brand new courtesy vehicle to use while my car was in service. By the time I returned home, I had received a phone call with completed diagnostics & a plan that I was happy receiving. I feel Motor City Lexus is very fair. They even washed my car & filled the tank before I picked up my car! This service department goes above & beyond to make their customers comfortable and feeling lucky to own a Lexus. More

My wife and I went to the Bakersfield Lexus dealership because we were looking for a new sport utility vehicle. We currently have a BMW and wanted to compare the Lexus SUV for overall ride, comfort and ov because we were looking for a new sport utility vehicle. We currently have a BMW and wanted to compare the Lexus SUV for overall ride, comfort and overall dealership friendlyness and customer interaction. We met the salesman Jason, and he was exceptional from the beginning. Jason was was willing to go the extra mile for the customer and showed us he was really trying to make the purchase experience a positive experience. We did purchase a 2014 RX 350 and are very happy with the vehicle. I hope my experience with the service department will be positive as well. Overall, a great experience at the dealership. More

I have been to Motor City Lexus several times in the past for servicing of my 2006 Lexus IS 350. When looking to purchase my new 2014 Lexus IS 350 F-Sport, I contacted several deals via the internet, includ for servicing of my 2006 Lexus IS 350. When looking to purchase my new 2014 Lexus IS 350 F-Sport, I contacted several deals via the internet, including the dealer I purchased my Lexus from. Motor City Lexus was the only dealer that responded appropriately. I asked for their Out the Door (OTD) price and received an extremely fair price on exactly the model I was interested in. In fact, their price was literally thousands of dollars lower than the price originally quoted by the dealer I bought my previous vehicle from (says something about the previous dealers commitment to their customers). Motor City Lexus definitely went above and beyond to earn my business. Marcella, the internet sales representative contacted me daily while we worked the deal and discussed pricing and trade in values. She was open and honest and worked behind the scenes to ensure I got the best price on the new vehicle and a fair trade in value, consistent with Kelly Blue Book pricing for my trade in. While Marcella was unavailable the day we came in to actually purchase the vehicle, Andie stepped in and handled the paperwork at the dealership. She moved things along as quickly as possible and paired our cell phones and garage door opener with the vehicle before we left the dealership. We were in and out in about 2 hours. When I left some CDs in the trade-in vehicle, I notified them and they were sent to me the next day. I have always enjoyed the service department at this dealership and now I can confirm that the sales staff is equally outstanding. I hope to have a continuing relationship with Motor City Lexus and have recommended them to others looking to enjoy the Lexus lifestyle. More