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Motor City Lexus of Bakersfield

Bakersfield, CA

4.9
1,330 Reviews

5101 Gasoline Alley Drive

Bakersfield, CA

93313

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1,330 Reviews of Motor City Lexus of Bakersfield

November 15, 2022

Great overall service. From checking in to turning in loaner. All departments subperb. My service representative “INYO” is the best service representative I have ever had. More

by STEVEEMONTGOMERY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ino Alvarado service rep 5 stars
Nov 15, 2022 -

Motor City Lexus of Bakersfield responded

Thank you for the great review, Steve! We are so glad to hear that you had a successful experience working with Inyo and the Motor City Lexus of Bakersfield team. Drive safely, and we hope to see you back again down the road!

November 15, 2022

Excellent experience. Sean was very knowledgeable..the waiting room was very comfortable. My car was ready when promosed. More

by Linda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean, Issa Gharibeh
Nov 16, 2022 -

Motor City Lexus of Bakersfield responded

We’re delighted to get your 5-star review, Linda. Thank you for working with us here at Motor City Lexus of Bakersfield. Sean will appreciate your words!

November 06, 2022

Service no longer efficient before with the oil change you would get a rotation on your tires it no longer exists also you would get a loaner vehicle don’t exist so the bottom line you pay more and you ge More

by Ruben Heredia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dustin at Service
Nov 18, 2022 -

Motor City Lexus of Bakersfield responded

Ruben – I am so sorry to hear about your recent experience. Our goal is to provide top-quality care at a fair cost, and it's very disappointing to see that we've left the wrong impression. I will be sure to discuss your feedback with my team so that we may improve our process going forward. If there is anything else you would like to share, please know I am always available to chat. Thank you, Mercedes Thayer - Social Media Manager - 661-805-3627

November 04, 2022

Motor city is the best dealership in town. They know how to treat their customers More

by Sheree.Stafford
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Ballard
Nov 04, 2022 -

Motor City Lexus of Bakersfield responded

We love to hear it! Thanks so much for choosing Motor City Lexus of Bakersfield. See you next time, Sheree!

November 04, 2022

I always find the service department at Lexus to be consistently professional and offering great public service. More

by Robin McQuin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Into Alvarado
Nov 04, 2022 -

Motor City Lexus of Bakersfield responded

Thank you Robin for stopping by to leave Motor City Lexus of Bakersfield a wonderful review! We appreciate you choosing us! It makes our day to hear how great your experience was with us. We hope to see you again down the road!

November 03, 2022

Tony was great. Always takes care of what’s needed. Lexus service is the best. More

by MIGUELMENDEZ09
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hortencia so sweet always, Tony Bounville
Nov 03, 2022 -

Motor City Lexus of Bakersfield responded

Thank you for the great review, Miguel! We are so glad to hear that Tony delivered a successful service experience. Drive safely, and we hope to see you back again at Motor City Lexus of Bakersfield

October 31, 2022

Awesome service rep . Dustin Kryger has put my car back in its original position - he has even found outside resources for me if nothing was available at Lexus . I hope he More

by Candysingh2021
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dustin Kryger, John Barajas
Oct 31, 2022 -

Motor City Lexus of Bakersfield responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with Dustin and the Motor City Lexus of Bakersfield team. Drive safely, and we hope to see you back again down the road!

October 31, 2022

Tony is always welcoming, friendly & has a great attitude towards his customers. He listens & takes notes of their concerns regarding maintenance of their car. More

by veuvejoilleuse
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tony Bounville
Nov 01, 2022 -

Motor City Lexus of Bakersfield responded

Tony and the entire Motor City Lexus of Bakersfield team are thrilled to see your glowing review! Thank you so much for supporting Motor City Lexus of Bakersfield and please let us know if you need anything down the line!

October 30, 2022

Motor City Lexus of Bakersfield was amazing to work with Ryan and Demian were amazing to work with. I absolutely love my 450 hybrid! More

by luvbradie
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Benak, Demian Castillo
Oct 30, 2022 -

Motor City Lexus of Bakersfield responded

Thank you for stopping by to review Motor City Lexus of Bakersfield. Ryan and Demian will be so happy to hear you appreciated their help. Safe travels in your Lexus RX 450h!

October 25, 2022

Very friendly and helpful. Sean was great at communicating to me status updates and the entire staff was pleasant. More

by Dana
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean McNeal
Oct 25, 2022 -

Motor City Lexus of Bakersfield responded

We will certainly pass along your kind words and thanks to Sean for all of his help. Please let us know if there is anything else the Motor City Lexus of Bakersfield team can do for you!

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