Motor Mile Subaru

Did what needed to be done so that’s what I expect and all I can expect all I can expect More

Best service operation we’ve ever experienced! Always a courteous, timely, comfortable appointment, with experienced technicians who know your vehicle brand. This is our 5th vehicle bought and ser Always a courteous, timely, comfortable appointment, with experienced technicians who know your vehicle brand. This is our 5th vehicle bought and serviced at Shelor over 30 yrs. Always a good experience over the years. More

Was easy to get the car serviced Everything explained And did not take all day did not take all day More

Brian was professional, quick to respond and do work needed. He answered all questions with excellent knowledge of the problem. needed. He answered all questions with excellent knowledge of the problem. More

Brian was, as always, an absolute delight to work with. My repair went quickly and without issue. My repair went quickly and without issue. More

I just got my Subaru Forester Wilderness serviced. Darryl took care of me while I was there. The new Express Service saves time and trouble. I went to lunch nearby and Darryl kept me posted by phone. Darryl took care of me while I was there. The new Express Service saves time and trouble. I went to lunch nearby and Darryl kept me posted by phone. In and out and a fair price. I am really happy with the service each and every visit! More

I found Phillip the nicest man, going beyond helpfulness. Cary was awesome and made the financial end very simple. This was my third vehicle purchase from Shelor Motor Mile, and if ii purchase again I will Cary was awesome and made the financial end very simple. This was my third vehicle purchase from Shelor Motor Mile, and if ii purchase again I will be back. Many thanks to Phillip and Cary. More

Great service. Did service in a timely manner. Kept us up to date as to what was going on with vehicle. Made suggestions on future needs. Did service in a timely manner. Kept us up to date as to what was going on with vehicle. Made suggestions on future needs. More

Very disappointed with Shelor Subaru service. Poor customer service for 2 reasons: There was an error in the appointment time scheduled, which the service person blamed me for when it was likely Poor customer service for 2 reasons: There was an error in the appointment time scheduled, which the service person blamed me for when it was likely an error on the service scheduling side (9a vs 1p). Rather than acknowledge the possibility of a miscommunication, the service person wrote on the work order/invoice that ‘appointment was set at 9a. customer thought it was at 1p. Informed customer that wait time will be longer than originally quoted’ which was unnecessary and frankly, rude. Also was quoted a price of ~$250 for the repair work (key replacement) when I scheduled the appointment. Bill was almost $400. Will not use Shelor Subaru service for any future work on our Outback. Very disappointing as their Toyota service at this dealership has been excellent (have used them for 7 years for our Toyota). More

I only interacted with Cody on this visit. He was very pleasant and polite. He explained that there might be a longer wait than usual because of more people getting inspections. He offered a He was very pleasant and polite. He explained that there might be a longer wait than usual because of more people getting inspections. He offered a shuttle service if I wanted to go shopping. I told him I preferred to wait and read my book, which I was looking forward to doing. He walked me to the waiting area. He came back to report how the service was proceeding and said they would probably be finished sooner than originally expected. When finished he came back and walked me over to pay the bill . He was very pleasant—a really nice guy and I think a nice addition to your service staff! I also think your waiting area is extremely nice and is greatly appreciated. Thank you! More